____________ communication is that which occurs between two people who have a relationship and who are influenced by each other's messages.
A) Social
B) interpersonal
C) Public
D) Intrapersonal
B) interpersonal
Which of the five stages of communication is generally focused on achieving some type of goal?
A) business
B) feedforward
C) opening
D) feedback
A) business
Which stages of communication would you be most likely to hear someone say, "How are you?"
A) feedback
B) feedforward
C) opening
D) closing
C) opening
Conversation takes place in ____ steps
A) 4
B) 2
C) 5
D) 3
C) 5
Interpersonal communication can be considered as part of a continuum ranging from __________ to __________.
A) rudimentary; refined
B) meaningless; meaningful
C) asocial; social
D) impersonal; personal
D) impersonal; personal
All of the following are considered personal forms of communication, EXCEPT
A) a doctor talking with a patient.
B) brothers talking with sisters.
C) parents communicating with children.
D) husbands talking with wives.
A) a doctor talking with a patient.
The second step in the interpersonal communication process is ____________.
business
closing
feedforward
feedforward
In the feedforward stage of interpersonal communication, you are attempting to open the _________ of communication.
A) rapport
B) disclosure
C) emotions
D) channels
D) channels
A(n) __________ message is one which signals that communication will take place.
A) personal
B) phatic
C) elastic
D) erratic
B) phatic
In office memos and e-mail messages, the feedforward function is served by the _________ that indicates the subject of the message.
A) signature
B) courtesy copy
C) return address
D) header
D) header
All of the following are general purposes of interpersonal communication, EXCEPT:
A) to play
B) to dominate
C) to learn
D to influence
B) to dominate
The fourth step of conversation is ____________, which is where you reflect on the conversation.
A) feedback
B) business
C) feedforward
D) closing
A) feedback
In the __________ step of the communication process, the intention is to summarize the conversation.
A) business
B) feedback
C) closing
D) feedforward
C) closing
Throughout the speaking-listening process, both speaker and listener exchange cues for what are called _______________ turns.
A) conversational
B) intercultural
C) conventional
D) interpersonal
A) conversational
The purpose of ____________ cues is to communicate your wish to maintain the role of speaker in the conversation.
A) turn-channeling
B) turn-denying
C) turn-requesting
D) turn-maintaining
D) turn-maintaining
The purpose of __________________ cues is to communicate that you are as speaker are finished and want to turn the role of speaker over to the one listening.
A) turn-maintaining
B) turn-requesting
C) turn-channeling
D) turn-yielding
D) turn-yielding
The purpose of ____________ cues is to communicate that you (as the listener) would like to say something and take a turn as speaker.
A) turn-channeling
B) turn-maintaining
C) turn-requesting
D) turn-denying
C) turn-requesting
______________ cues are used to communicate various types of information back to the speaker without assuming the role of speaker.
A) back-channeling
B) turn-requesting
C) turn-yielding
D) turn-denying
A) back-channeling
___________ is/are attempts on the part of the listener to take over the role of speaker.
A) Monologue
B) Rudeness
C) Interruptions
D) Hostility
C) Interruptions
Research has found that men tend to ____________ in conversations more than women.
A) interrupt
B) empathize
C) monologue
D) sympathize
A) interrupt
Ezra approached his manager and began discussing a few ideas he had for organizing the department's daily workflow. His manager began to interrupt but Ezra took a breath, held up his hand, avoided eye contact, and continued speaking. Ezra is using
A) turn
A) turn-maintaining cues.
When Brian is done talking and wants the other person to respond, he lifts his arms, opens his palms, shrugs, and says, "Am I right?" Brian is using
A) turn-yielding cues.
B) turn-taking cues.
C) turn-requesting cues.
D) turn-denying cues.
A) turn-yielding cues.
When Charles and Ramone get on the phone, Charles goes on and on, barely acknowledging Ramone other than as an accepting listener. When Charles does all the talking and Ramone does all the listening, the communication is
A) dialogic.
B) turn-requesting.
C
D) monologic.
In order to create immediacy, Maureen decides to focus on the remarks of others, let them know they were heard, and give appropriate feedback. Which technique for communicating immediacy is Maureen using here?
A) focusing on cultural sensitivity
B) expres
D) orienting the conversation to the other person
In _________, each person is both speaker and listener, sender and receiver.
A) interruptions
B) monologue
C) immediacy
D) dialogue
D) dialogue