Using a scientific approach to study people at work
What is I/O psych?
Productivity & job wellbeing (Emotional exhaustion, job analysis, positive motivational state)
What are the goals of I/O Psych?
We should base work related decioions on scientific evidence and not just fads or intuition, doing so can save companies mony and make employees happier
What is the botton line?
I/O psychologists follow the ____
___ think critically about workplace issues
Apply theory/ research to help orgs
Topics associated with management of HR
What topics are associated with Industrial psychology?
Topics associated with understanding/predicting behavior within organizational setting
What topics are associated with organizational psychology?
___ is the professional association with which I/O Psychologists affiliate
M.A. (generally ab 2 years) or Ph.D. (Generally 5)
I/O psychologists need to accquire?
When was the birth of I/O?
Scott & Munsterberg
Founding father(s) before WW1
Founding father9s0 durning WW1
Founding father(s) after WW1
Walter Dill Scott
Invited to give a talk in Chicago about the psychological aspects of advertising, 1901 (beginning of I/O)
Theory of Advertising
Walter Dill Scott published _____ in 1903
____ published psychology and industrial Efficiency textbook (1913)
Walter D Scott
_____ created performance rating forms
Who developed mental ability tests used to select and classify army personal (leadership potential too)
Army Alpha and Beta
Yerkes' mental ability tests were ______ _______ & _____
First time cognitive ability tests were used
Group administered tests
Verbal and numerical ability, ability to follow directions, and knowledge of information
What were alpha and beta tests?
Tested the amount of time you were in the US
Bias against non US citizens
What was the outcome of the alpha beta tests?
Alpha and beta tests measured ____
The Scott Company
I/O psychologists started consulting firms (eg ______)
Lily Gilbreth (First lady of management)
Who was the first women to get her PhD in I/O?
who invented the pedal trashcan and fridge door shelves
Principle 1: Workers need incentives to work harder (Rational decision to perform well)
Principle 2: Need better processes, not better people
Principle 3: Need the scientist-practitioner approach
What are the three scientific management principles (1911)?
___ was applying ideas of scientific management at western electric (12 year study)n aka hawthorne studies
what organizational factors (eg lighting, breaks, incentives) enhance or reduce efficiency
what was the purpose of the hawthorne studies?
any change in light seemed to increase productivity
Study 1: illuminations study
what impact did light have on productivity?
received breaks --- increased productivity
stopped working earlier (smae amount of tie but no breaks) --- increased productivity
went back to original schedule (no breaks) --- almost same productivity
Whats going on??
remember no managers in the room now.
Study 2: Relay assembly
no managers in the room
women chose each other - no random selection
what break schedule resulted in the greatest level of productivity?
Men viewed a days work as completing 2 units --- Once they hit 2 units, stopped working OR they paced themselves so they'd hit 2 units by end of day
Employees did not trust they'd get wage
Thought: they are going to take away the wage and then e
Study 3: male sample
provide monetary incentives for work goals (will money increase productivity?)
Employee performance is influenced by social factors and norms
What is the takeaways from the hawthorne studies?
Affect and Emotion
Internet applications to I/O
Coaching and Development
Impact of automation on jobs
What are some current hot topics in I/O?
Global: 800 mill jobs could be automated by 2030
US: 73 mill jobs at risk
Moderately skilled job might not be needed
Customer service - replacing baristas
Food industry - cooks
Driving - truckers, Uber/Lyft
White collar jobs at risk too
Robots replacing humans (automation of jobs)
People are unknowingly teaching AI how to do their jobs
Entry level middle class jobs are important for Americans
"What are blue collar of America supposed to do?"
Trucking most common job in 29 US states
Impact on people/families? WHAT DO WE DO?
Ethical issues of robots taking your job
Employees and employers will be faced with a potentially large amount of job disruption due to these changes
Organizations will need to address issues like job insecurity, morale, efficiency, and training
Training workforce to do new jobs?