An efficient company officer should be aware of the symptoms of substance abuse and its ____________.
p. 89
Root causes
Which of the following situations is an example of a time when collaborating conflict may be necessary and acceptable?
p. 92-93
There is sufficient time to implement the collaborative process.
What should a company officer do if an absence is related to an employee's personal problems?
p. 89
Refer the employee to the EAP for counseling.
Holding an individual counseling interview to correct inappropriate behavior as soon as it is discovered is an example of which type of progressive discipline:
p. 96
Preventative action
Which of the following situations is an example of a time when accommodating conflict may be necessary and acceptable?
p. 92-93
The conflict may damage or compromise an important relationship
The first step to resolving a conflict involves:
p. 94
Identifying the problem at hand.
According to the Civil Rights act of 1964, if there is discriminatory conduct or behavior in the workplace that is unwelcome and offensive to an employee or group of employees, this is called a ___________ work environment.
p. 86
Hostile
Which of the following potential issues may be cited in a grievance?p. 97
A.) Demotion
B.) Suspension without pay
C.) Conditions of work that violate labor management agreements
D.) All of the above
What happens if a employee does not successfully complete the training or are unable to meet minimum job requirements during the probationary period?
p. 85
They may be terminated or demoted.
Which of the following can occur as a result of premature loss of experienced personnel?
p. 87
Loss of knowledge, skills, and leadership ability
During the collective bargaining process,______________ are carried out.
p. 98
Negotiations
A _________, usually an experienced member of the unit, can provide personal instruction and encouragement to a new employee.
p. 84
Mentor
Corrective disciplinary actions should be taken in a manner that is __________ and lawful.
p. 95
Progressive
Which method of resolving conflict includes relying on aggressive and uncooperative approach to conflict management, resulting in a win-lose situation?
p. 91
Forcing
Some of the new employee's training may be ______________to other company members.
p. 84
Delegated
Which of the following offenses may result in termination because of its severity?
p. 95
Theft or assault
Which method of resolving conflict includes reaching a compromise solution that all parties can agree upon?
p. 91
Negotiating
The improper use of alcohol and drugs which impair judgment and slow reaction times is called:
p. 89
Substance abuse
Which of the following is a sign of excessive stress?
p. 89
A.) Obsessive thoughts
B.) Sleep disorders
C.) Tendency to withdraw or isolate
D.) All of the above
A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice is defined as:
p. 97
Grievance
Which method of resolving conflict includes appeasing the others person by passively giving in to their position?
p. 91
Accommodating
What is the definition of discipline?
p. 95
Training that corrects
A program designed to help employees and their families with work or personal problems is called:
p. 88
Employee Assistance Program (EAP)
The company officer should help to create an environment that fosters ______________.
p. 85
Teamwork, communications, and diversity
Which method of resolving conflict includes sharing information openly and honestly, which usually results in the best solution to the conflict?
p. 91
Collaborating
Which of the following can create an unfavorable work environment?
p. 86
Sexual harassment or hazing
Company officers must _________ their workloads and administrative activities.
p. 83
Prioritize
In which step does the planning process include determining the effectiveness of the planned activities in meeting goals or outcomes?
p. 82
Step 5:Evaluate
Whose responsibility is it to eliminate an unfavorable work environment and prevent sexual harassment?
p. 86
All members of the organization.
which of the following should the company officer document when they make a recommendation for plan modifications?
p. 83
A.) Description of the situation.
B.) Recommended alterations.
C.) Projected outcome of alteration.
D.) All of the above
Progressive discipline usually involves which of the following:
p. 96
A.) Preventative action
B.) Corrective action
C.) Punitive action
D.) All of the above
In which step does the planning process include determining the steps required to meet selected goals, outcomes, and objectives?
p. 82
Step 3: Design
What should happen when a company officer encounters a situation where established organization plans seem inappropriate?
p. 83
) Make an immediate decision.
When a person expresses their emotions honestly and defends their rights without hurting others, this type of behavior is called:
p. 91
Assertive
Which of the following situations is an example of a time when forcing conflict may be necessary and acceptable?
p. 92-93
Conflict resolution is urgent.
The average length of a probationary period for new personnel is:
p. 84
6-18 months
Which of the following must company officers know and understand about harassment:
p. 86
A.) Laws that govern workplace behavior.
B.) Employee rights in the case of harassment.
C.) Local reporting processes for sexual harassment charges.
D.) All of the above
Discipline is meant to __________rather than ______________.
p. 95
Correct, punishment
What is the Collaborating Conflict Resolution Style also sometimes called?
p. 93
Problem-solving style
Giving an employee a letter (or mailing it) that includes a description of what transpired and review of the policies and possible consequences against such actions is an example of which type of progressive discipline:
p. 96
Corrective action
A five-step approach to problem solving is also known as a:
p. 82
Planning model
Which of the following situations is an example of a time when negotiating conflict may be necessary and acceptable?
p. 92-93
When there are no clear or simple solutions to the situation.
The company officer must work to ensure that company personnel are satisfied with their accomplishments and feel needed through ________________.
p. 87
Continual communication
According to NFPA 1021, formal performance evaluations are the responsibility of:
p. 88
Level II fire officer
What can absenteeism often indicate?
p. 89
A serious problem or something beyond the employee's control.
Who is responsible for giving new employees their first duty assignments?
p. 84
Company officer
Which of the following situations is an example of a time when avoiding conflict may be necessary and acceptable?
p. 92-93
There is not time to attempt to resolve the conflict due to other priorities.
Which of the following is a benefit of resolving a conflict effectively?
p. 94
A.) External publicity is avoided.
B.) Participants control the resolution.
C.) Relationships are maintained.
D.) All of the above
Company officers should have knowledge of which of the following organizational policies?
p. 83
A.) Duty assignments, promotions, and retention
B.) Performance evaluations, duty exchange, and leave of absence
C.) Substance abuse, and absenteeism
D.) All of the above
When is the best time to resolve a conflict?
p. 91
D.) As soon as it occurs.