Festivals and special events are usually organized by:
Nonprofit organizations
What is the maximum number of people that can comfortably fit at a 72-inch round table?
10
What is the average over-set when dealing with the guaranteed number of diners for an event?
5 percent
Which of the following services is a networking event with limited seating and food placed on stations throughout the venue?
Reception
As a rule of thumb, in general, how many round tables of 8 should one server be responsible for?
5
In this type of food service, guests are seated, large serving platters and bowls of food are placed on the dining table, and guests pass the food around the table.
Family style / English service
All of the following are types of Conventions or Meetings except:
The World's Fair
All of the following are types of Corporate Events except:
O Birthday Parties
Which of the following is defined as "An event where the primary activity of the participants is to attend educational sessions, participate in discussions, social functions, or attend other organized events"?
O Meeting
Which of the following is defined as "An exhibition that is open to the public, usually requiring an entrance fee"?
Exposition
Which of the following is defined "A gathering of delegates, representatives, and members of a membership or industry organization convened for a common purpose"?
Convention
According to the text, B2B is short for what type of relationship?
Business to Business
Which of the following is not one of the key considerations for audio and visual stimuli?
All of the above are identified as key considerations.
CSM stands for:
Convention services manager
AV stands for:
Audio visual
BEO stands for:
Banquet event orders
CVB stands for:
Convention and visitors bureau
DMO stands for:
Destination marketing organization
Which of the following is not an example of special effects?
Power grid
In the US, who establishes and enforces capacity limits?
O Local fire marshal
Which of the following is identified in the text as a stakeholder?
O All of the above
Which of the following is not one of the three main categories of signage?
O Traffic signs
Which of the following is not a function that event signs fulfill?
To pay
CSR stands for:
O Corporate Social Responsibility
Which of the following is not a role in managing the technical aspects of a meeting?
Developing a budget
In rear projection, the projector needs to be at least 14 feet behind the surface of the screen, which is called the:
O Throw space
A gobo is:
Die cut with a logo or image through which light passes
Which of the following does the Lighting Designer not perform?
O Supervises the show
According to the text, which color light makes greenery look artificial and people look dead?
Green
PA stands for:
Public address system
A Lavaliere is an example of:
A wireless microphone
Luminaires refers to:
Lighting fixtures
This covers the time from the opening of the doors until the guests or attendees leave or "door closed.
Event flow
Which of the following is one of the four categories of hazards or risks?
O All of the below
At a minimum, there must be a computer on-site loaded with all of the following except:
O Spotify
Basic services from the registration company include:
O All of the below
RFP stands for:
Request For Proposal
Which of the following is an example of personal information that should be included on a registration form?
O All of the above
Which of the following is not an example of an attendance field that should be included on a registration form?
Dietary restrictions
The best time to fully train the staff is:
The night before a conference begins
What is the maximum number of people that can comfortably fit at a 60-inch round table?
8
F&B suppliers are most helpful in:
Pricing
Which of the following services is plated in the kitchen and normally includes an egg dish, a meat, and a potato item?
Full-served breakfast
All of the following are types of Religious Events, except:
Hands Across America
An example of a price cut-off date in a fee structure is:
O All of the above
Title VII of the Civil Rights Act of 1964 prohibits organizations with_____ or more employees from discrimination.
O 15
EEOC stands for:
Equal Employment Opportunity Commission
The "S" in SMART objectives stands for objectives that are:
Specific
Which of the following services are typically bread or pastry, juice and coffee, sometimes with fruit, yogurt and / or cold cereals?
Continental breakfast
What are sometimes called "house liquors" and are less expensive than other liquors?
Well brands
T/F
At the end of the orientation, new hires should not be encouraged to ask questions, especially if they didn't ask any questions during the orientation as they are probably too shy.
False
T/F
In-service training is usually conducted to update or expand on the initial worker orientation, or as a form of exit interview.
False
T/F
Some needs, such as being versed in technology such as Twitter, can be better met by younger employees teaching older ones rather than having a training seminar.
O True
T/F
An off-site location for a training program may be preferable as it provides more privacy.
O True
A training program should be designed to:
O All of the above
A(n) ________administered to all employees and volunteers is one of the best ways to conduct a comprehensive assessment of training needs.
O Survey questionnaire
The length of a training program usually ranges from:
O One half day or less to one or more full days
The introductory portion of the training session program should end with basic information on:
O All of the above
T/F
For best results, a needs assessment survey should be contracted out to a firm or a university that specializes in this.
O True
T/F
Rather than a training program, it may be determined that some of the event's needs can be met by on-the- job-training.
O True
Which of the following is not an example of a speakers bureau?
All of the above are speakers bureaus.
Which of the following is not a source identified in the text as a source for speakers?
O Spotify
Which of the following is not an example of a selection criteria for the SEP?
O They are all selection criteria
Which of the following is not a type of room set identified in the text?
Full square
Which of the following should be considered when designing a performance environment?
All of the above
Which one of the following is not one of the three steps in the contracting process?
The identification
According to the text, which of the following is an element that should not be part of On-site Checklists?
All of the above should be part of On-site checklists.
According to the text, which of the following should not be included in a welcome packet?
All of the following should be included.
ROI stands for:
Return On Investment
SEP stands for:
Speakers, Entertainers, and Performers
In the example of the themed awards event "Prohibition," what was the creative way that the large group of attendees was transported?
They pretended to be "arrested" and brought to "jail" in "police cars
Which of the following crowd-management considerations are standard to all events?
All of above
Which of the following is an exception to the ADA requirements?
O Private clubs
Which of the following is not an example of a sign that should be included in all events?
Place card
What technology does an RFID operate through?
A chip imbedded in the badge
What does the text identify as the biggest concern of RFID technology?
O Privacy
The text identifies the biggest advantage of hiring off-duty police as:
They are trained to deal with crowds and arrest lawbreakers
In the protocols involved in addressing British royalty. how should royalty be addressed?
Your royal highness
How is lighting used as a crowd-management tool?
All of the above
The text identifies the biggest disadvantage of hiring off-duty police as:
They may be called away if there is a situation that requires a large law enforcement presence
Which of the following is pot one of the five types of accounts used in reporting financial transactions?
O Liquid accounts
Once the goals and objectives are determined for a meeting or event, the next step is to:
Create a budget
Which of the following is an indirect cost?
O An event professional already on staff
Which of the following are not semi-variable costs?
These are all semi-variable costs.
Funding sources for grant funds include:
O All of the above
Which of the following is not a key factor to measure against budget?
All of the below
The difference between a liability and an expense is that a liability is still due, whereas an expense has been incurred.
True
The balance sheet formula is assets equal liabilities minus owner's equity.
False
Budgets are often created years before the event is to take place.
O True
Attrition fees are not typically a budget item and can result in a large expense for an event.
O True
Marketing is satisfying a customer's needs in a way that is profitable both to the individual and the organization.
O True
Positioning is a technique whereby marketers first seek to understand the mind of the customer and communicate the word, concept, or idea that rings true for the customer.
O True
A pillow gift is a marketing communication or token of appreciation from the organization holding or sponsoring the event that is left in or just outside an attendee's room.
O True
The products to be sold during the meeting or event must align with the goal and themes of the event.
True
Promotional activities for the retail sales of event merchandise include personal selling, internal advertising, external advertising, and sales promotions.
True
Which of the following information does market research not help uncover?
Pricing decisions
Which of the following is not a Demographic Variable?
Social class
The term KPI's stand for:
Key Performance Indicators
Which of the following is not one of the five-steps that salespeople can use for engaging attendees at a trade show or event?
All of the below are one of the five steps.
Which of the following is not one of the four activities of the distribution of marketing materials?
Research methods
Which of the following is not one of the three questions that the text recommends to answer before setting public relations goals and objectives?
Is the sales initiative the primary or secondary purpose of the meeting / event
Which of the following is not one of the items that the publicity plan should outline?
Tactics that will be employed to achieve each objective
Which of the following is not one of the "Five C's" rule in generating messages?
Company-driven
The "D" in AIDA stands for:
O Desire
According to the text, the most common tool developed for the press is:
O Press kit
Which of the following is not given as advice concerning communicating with the media?
O All of the above is advice given by the text.
According to the text, which day is not a good choice to schedule a press conference?
Monday
Which of the following is not a rule for managing contact information given by the text?
Keep your contact list in a safe place
As an example of event protocol, which of the following nations always open the Summer Olympic parade?
Greece
What types of objectives does the text recommend as performance indicators?
SMART
Which of the following is not one of the skills important to an event professional?
O All of the above are important.
Which of the following is not one of the communication skills that an event professional should strive for?
O All of the above are each one those skills.
What is the primary tool for planning and reinforcing proper communication among all vested parties?
Project plan
The text states that two of these types of event meetings may be held:
O Post-con
PER stands for:
Post-event report
Which of these groups should not be coordinated with as far as communications?
All of these should be coordinated with.
The text identifies which of these as communication factors to keep in mind as an event professional?
All of the above
Which of the following is an example of a non- powered communication device event professionals use?
All of the above
The two methods used for transmission of information are:
Oral and written
Which of the following is not an "action verb?
To be