Supervision HR Final

Organizing

This management function can be described as the design of a pattern of roles and relationships that contribute to the goal

Planning

This management function is characterized by the establishment of goals and objectives

Controlling

A performance evaluation is an example tool of this management function

Planning or Decision Making

Policies and procedures are tools part of what management function?

Provide two example activities that a manager dies to fulfill the controlling function

Budgeting, Data tracking/analysis, performance evals

A systems model is made up of: inputs, throughputs, outputs, and feedback. A policy and procedure would be categorized as what piece of a system?

Throughput

This method of adaptation allows leaders to work with/seek feedback from external groups without any formal change in leadership structure. No positions are created, no committee membership changed

Informal Co-optation

An organizational survival strategy which requires an org to adjust to changing inputs by actively anticipating them

Adaptation

A type of goal modification in which the original goal is retained and new ones are added. The new goals reflect the org's attempt to diversify.

Goal Multiplication

A survival strategy in which an organization exerts pressure to develop a client group and expand it. Often ends up competing with others in the same marketplace for the same clients.

Bureaucratic Imperialism

These are the body gestures that let you know someone has tuned out of the conversation.

No eye contact, slouching, doodling

You have 24/7 staff. You need to inform them of what will be an unpopular change. In order to combat the rumor mill, what can you do as a manager?

Hold a meeting and ask for entire staff to be there. Conference call with all staff. Deliver news personally. Etc.

Organizations often have to be flexible in their structures to allow for responses to change. The following is an example of what type org structure change: the provision of an entire service provided by an outside agency

Contracted Services

Name 3 Factors that can influence the span of control (management) that one has

Type of work, degree of training, org stability, geography, flow of work, qualifications

You are applying for an IT analyst position. What would your career objective say?

Must address actual position, education, what you bring to the table, what you'd like to get out of the position

These are two examples of critical factors in any data analysis that help you better understand the whole picture.

Volume, time period, population (full/sample)

In a Fiscal Year that runs July through June, what months would represent the 3rd quarter?

January-March

Dr. Doe had 1000 admissions in FY09 but only 850 in FY10. What is the variance?

[1000-850]/1000 = 15% decline

Happy Hospital's ALOS for CHF is 5.8 dats vs. the CMS AMLOS 4.5 dat. What is their CHF LOS Index? Interpretation?

1.29. Happy Hospital's CHF LOL is 29% greater than expected.

It's budget time and Dr. Badboy has been asked to identify how many admissions he will "deliver" for the next fiscal year. In the current FY (Jul - Jun) he has had 528 admissions through February. What will his annualized admissions be for this year?

(528/8 mo) = 66 admits/mo * 12 mo = 792

The budgeting process is an example of what management function?

Controlling

This type of budget presumes that conditions are stable and that past experience & forecasting were accurate.

Fixed Budget

This approach to budgeting implies a focus on system terms. Outputs are assessed and resource allocation & funding are related directly to the program goals. Typically longer budget period of 3+ years.

PPBS: Planning, Programming, Budgeting system

This type of expense is directly related to the patient and fluctuates with volume

Direct variable expense

1 FTE represents how many hours over the course of the fiscal year?

1 emp
40 hrs/wk
52 weeks = 2080 hours

An example of a temporary committee

Ad Hoc, Task Force, Staff Committees

These 3 items are benefits of committees

Expertise of various specialties, increased creativity, immediate feedback on issues

Responsibilities of a team leader

Meeting scheduling, coordination of committee work, meeting location, reminders, agenda creation, distribution of info

Team member responsible for keeping team on track and on task

Facilitator

This is the calculation for determining the "cost" of a committee per month

Average salary amount ($)
# of meetings/month
# of committee members

These are two examples of an organization uses to integrate employees into their culture

Work rules (policies), sanctions, hiring selection, training, identification w/org (mugs, t-shirts), the employee work group

Three examples managers can use to motivate employees

Performance appraisal, job rotation, delegation, awards, career ladders

The motivational concept which uses positive reinforcement and affirmation to encourage improvement and development

Appreciative Inquiry

Three factors which can motivate individuals in how they react to conflict

Age, experience, role, culture, who they report to, personal history

This is the conflict resolution technique you should use when you have an equally "committed" adversary and you're under a time limit to make a decision

Compromise

Two drivers of employee training

Mission, policy and procedure, state/fed mandates, accreditation body requirements, labor contracts

This media has replaced the copier as the greatest potential for employee abuse

Email and internet use

These are two examples of how you can identify training needs

Employee evaluations, observation, job requirements vs skill set, new mandates/laws, etc.

4 methods that can be used for training

Job rotation, lecture, seminars, role playing, committee assignment, case studies , mentoring

These are the four components of a training objective

Statement about main focus of training, level of mastery required, any conditions required, time frame /performance standard that will be used to evaluate progress

This is a form of authority that does not seek consensus or agreement

Power

This is the goal of discipline

Improvement in behavior (not punishment)

The steps in the disciplinary process

General counseling, verbal warning, written, suspension, termination

As a manager, before disciplining someone, you must first consider if you've done everything on your side, including these items:

Is it a performance issue? A skills issue?, Have the standards of performance been clearly communicated, are documented facts available (and what are they?) and what is the past record of the employee; Are there extenuating circumstances

These 7 items represent the criteria the must be met to determine "just cause" for termination

Disciplinary action, reasonable expectations, documentation, fair/objective investigation, adequate evidence, treatment equity, proof that action was warranted

These are the two laws that most greatly contributed to the expansion of HR services

Civil Rights & Wage & Hour Laws

Sexual harassment law is written based upon the perspective of whom?

the victim

This act, established in 1935 is also referred to as the Taft-Hartley Act

National Labor Relations Act

This act established whom is to be paid for overtime and how

Fair Labor Standards Act

The Civil Rights Act of 1964 prohibits discrimination of these 5 criteria

Race, color, religion, sex or national origin