Organizing
This management function can be described as the design of a pattern of roles and relationships that contribute to the goal
Planning
This management function is characterized by the establishment of goals and objectives
Controlling
A performance evaluation is an example tool of this management function
Planning or Decision Making
Policies and procedures are tools part of what management function?
Provide two example activities that a manager dies to fulfill the controlling function
Budgeting, Data tracking/analysis, performance evals
A systems model is made up of: inputs, throughputs, outputs, and feedback. A policy and procedure would be categorized as what piece of a system?
Throughput
This method of adaptation allows leaders to work with/seek feedback from external groups without any formal change in leadership structure. No positions are created, no committee membership changed
Informal Co-optation
An organizational survival strategy which requires an org to adjust to changing inputs by actively anticipating them
Adaptation
A type of goal modification in which the original goal is retained and new ones are added. The new goals reflect the org's attempt to diversify.
Goal Multiplication
A survival strategy in which an organization exerts pressure to develop a client group and expand it. Often ends up competing with others in the same marketplace for the same clients.
Bureaucratic Imperialism
These are the body gestures that let you know someone has tuned out of the conversation.
No eye contact, slouching, doodling
You have 24/7 staff. You need to inform them of what will be an unpopular change. In order to combat the rumor mill, what can you do as a manager?
Hold a meeting and ask for entire staff to be there. Conference call with all staff. Deliver news personally. Etc.
Organizations often have to be flexible in their structures to allow for responses to change. The following is an example of what type org structure change: the provision of an entire service provided by an outside agency
Contracted Services
Name 3 Factors that can influence the span of control (management) that one has
Type of work, degree of training, org stability, geography, flow of work, qualifications
You are applying for an IT analyst position. What would your career objective say?
Must address actual position, education, what you bring to the table, what you'd like to get out of the position
These are two examples of critical factors in any data analysis that help you better understand the whole picture.
Volume, time period, population (full/sample)
In a Fiscal Year that runs July through June, what months would represent the 3rd quarter?
January-March
Dr. Doe had 1000 admissions in FY09 but only 850 in FY10. What is the variance?
[1000-850]/1000 = 15% decline
Happy Hospital's ALOS for CHF is 5.8 dats vs. the CMS AMLOS 4.5 dat. What is their CHF LOS Index? Interpretation?
1.29. Happy Hospital's CHF LOL is 29% greater than expected.
It's budget time and Dr. Badboy has been asked to identify how many admissions he will "deliver" for the next fiscal year. In the current FY (Jul - Jun) he has had 528 admissions through February. What will his annualized admissions be for this year?
(528/8 mo) = 66 admits/mo * 12 mo = 792
The budgeting process is an example of what management function?
Controlling
This type of budget presumes that conditions are stable and that past experience & forecasting were accurate.
Fixed Budget
This approach to budgeting implies a focus on system terms. Outputs are assessed and resource allocation & funding are related directly to the program goals. Typically longer budget period of 3+ years.
PPBS: Planning, Programming, Budgeting system
This type of expense is directly related to the patient and fluctuates with volume
Direct variable expense
1 FTE represents how many hours over the course of the fiscal year?
1 emp
40 hrs/wk
52 weeks = 2080 hours
An example of a temporary committee
Ad Hoc, Task Force, Staff Committees
These 3 items are benefits of committees
Expertise of various specialties, increased creativity, immediate feedback on issues
Responsibilities of a team leader
Meeting scheduling, coordination of committee work, meeting location, reminders, agenda creation, distribution of info
Team member responsible for keeping team on track and on task
Facilitator
This is the calculation for determining the "cost" of a committee per month
Average salary amount ($)
# of meetings/month
# of committee members
These are two examples of an organization uses to integrate employees into their culture
Work rules (policies), sanctions, hiring selection, training, identification w/org (mugs, t-shirts), the employee work group
Three examples managers can use to motivate employees
Performance appraisal, job rotation, delegation, awards, career ladders
The motivational concept which uses positive reinforcement and affirmation to encourage improvement and development
Appreciative Inquiry
Three factors which can motivate individuals in how they react to conflict
Age, experience, role, culture, who they report to, personal history
This is the conflict resolution technique you should use when you have an equally "committed" adversary and you're under a time limit to make a decision
Compromise
Two drivers of employee training
Mission, policy and procedure, state/fed mandates, accreditation body requirements, labor contracts
This media has replaced the copier as the greatest potential for employee abuse
Email and internet use
These are two examples of how you can identify training needs
Employee evaluations, observation, job requirements vs skill set, new mandates/laws, etc.
4 methods that can be used for training
Job rotation, lecture, seminars, role playing, committee assignment, case studies , mentoring
These are the four components of a training objective
Statement about main focus of training, level of mastery required, any conditions required, time frame /performance standard that will be used to evaluate progress
This is a form of authority that does not seek consensus or agreement
Power
This is the goal of discipline
Improvement in behavior (not punishment)
The steps in the disciplinary process
General counseling, verbal warning, written, suspension, termination
As a manager, before disciplining someone, you must first consider if you've done everything on your side, including these items:
Is it a performance issue? A skills issue?, Have the standards of performance been clearly communicated, are documented facts available (and what are they?) and what is the past record of the employee; Are there extenuating circumstances
These 7 items represent the criteria the must be met to determine "just cause" for termination
Disciplinary action, reasonable expectations, documentation, fair/objective investigation, adequate evidence, treatment equity, proof that action was warranted
These are the two laws that most greatly contributed to the expansion of HR services
Civil Rights & Wage & Hour Laws
Sexual harassment law is written based upon the perspective of whom?
the victim
This act, established in 1935 is also referred to as the Taft-Hartley Act
National Labor Relations Act
This act established whom is to be paid for overtime and how
Fair Labor Standards Act
The Civil Rights Act of 1964 prohibits discrimination of these 5 criteria
Race, color, religion, sex or national origin