Why should healthcare organizations be concerned about integrating business strategies and HR?
To enhance organizational outcomes
Which of the following is an HR metric?
Cost per hire
The number of HR staff members in most organizations
continues to decline.
Which of the following is not part of a balanced scorecard?
Measures of the internal and external environments
Which of the following would not be considered a relatively current HR practice?
Fixed fringe benefits
Competitive advantage in the workforce is challenging to achieve because
it takes time to do so.
In addition to traditional HR activities (e.g., recruitment, training, appraisal, employee relations), human resources management also includes
informal management of employees by all administrators.
True or false: Understanding the significance of HR management is as relevant to line managers as it is to HR managers.
True
True or false: Augmenting status distinctions and barriers is one of the seven HR practices for effective healthcare organizations.
False
True or false: HR is moving from appraisals with multiple inputs to supervisor input only.
False
True or false: Implementation of an HR strategy requires management of internal and external stakeholders.
True
True or false: An art therapist is a type of allied health professional.
True
True or false: Most healthcare professionals are employed by hospitals.
True
True or false: An impaired practitioner is a healthcare professional who is able to carry out his or her duties with reasonable skills and safety.
False
The development of healthcare professionals is related to all of the following except what?
Decreasing use of new technology due to costs
Which of the following is not a primary reason for the increased supply and demand for healthcare professionals?
Flexible work schedules
Which of the following is not a primary role of a healthcare administrator?
Deliver care
What are the five key roles of nurses?
Assessment, diagnosis, planning, implementation, and evaluation
True or false: A profession is a means of support, while an occupation requires specialization and knowledge.
False
Interdisciplinary care teams include
Decreasing nursing salaries
The primary purpose of a realistic job preview is to
provide an applicant with a true picture of the job.
Which of the following may be used to evaluate the effectiveness of recruitment?
All of the above
The level of job dissatisfaction among nurses is
higher when compared with other professional groups.
In hiring a nurse for a hospital position, which of the following questions would be considered appropriate and likely defensible in a US court?
Are you authorized to work in the United States?
A future-oriented job analysis
requires managers to assess how duties and tasks may be restructured.
True or false: Today's legal environment has created a need for more specific job descriptions.
True
True or false: A job specification is a written explanation of the job and the duties it involves.
False
True or false: Unstructured job interviews are consistently more useful than highly structured interviews.
False
Which of the following is/are not usually included in a job specification?
Job duties and responsibilities
In assessing person-job fit, one is interested in learning
whether an applicant has the knowledge, skills, and abilities to do the job.
Under the employment-at-will doctrine,
an employee may quit a job at any time.
True or false: One needs to have a disability to be covered under the Americans with Disabilities Act.
False
Which of the following is/are not usually included in a job description?
Performance appraisal
Courts are likely to consider all of the following factors in determining whether hostile environment sexual harassment has occurred except what?
Whether senior managers in the organization considered the behavior objectionable
True or false: A substance-abuse treatment program for men hires only male therapists. This practice is likely to be considered legal because being male is a bona fide occupational qualification.
False
Employee empowerment
enables decisions to be made by those closest to the customer.
Each of the following is an advantage of internal recruitment except what?
Internal applicants usually bring new ideas to the organization.
True or false: The most rapid growth in the healthcare workforce has been in newer job categories.
True
An interviewer asks an applicant for a social work position to describe a time when he had to give difficult news to the family of a patient. What is this kind of question called?
An experience-based question
Which of the following is not considered an effective nurse retention strategy?
Providing compensation that is well above market rates
A senior executive of a company is asked to sign a contract to prevent her from disclosing competitive information if she were to leave the organization at some time in the future. This type of contract is known as
a noncompetition clause.
True or false: A job consists of many positions.
False
Which of the following laws regulates child labor in the United States?
The Fair Labor Standards Act
For an incident to be considered sexual harassment,
None of the above
Which of the following refers to employment practices that take race, gender, or ethnicity into consideration in an attempt to promote equal opportunity?
Affirmative action
True or false: Asking a job applicant about her ability to work effectively with teams is not job-related and is therefore illegal.
False
The process of job design includes
changing, eliminating, modifying, and enriching duties and tasks.
An applicant for an office receptionist position is disqualified for further consideration because she wears a hearing aid and the hiring manager needs someone who has good hearing. Under the Americans with Disabilities Act, courts are most likely to rule
this action constitutes illegal discrimination because the employer is discriminating on the basis of a perceived disability.
Which of the following types of discrimination is not covered under Title VII of the Civil Rights Act of 1964?
Discrimination based on sexual orientation
Which of the following is not an obstacle to effective team functioning?
Lack of communication from top management
The future shortage of nurses will be affected by all of the following except what?
Decreasing nursing salaries
Flexible work schedules
allow employees to choose daily starting and ending times.
In hiring a physician practice office manager, a critical incidents approach to selection is best used for
determining how the manager needs to communicate with staff.
Which of the following is a form of alternative dispute resolution in which the parties agree to abide by the decision?
Arbitration
Which of the following is not an advantage of multisource appraisal?
Because many people are involved in providing information, it fosters a high level of trust.
True or false: Because employee performance is so important to organizations, senior management consistently supports performance management procedures.
False
In relation to performance management and performance measures, reliability refers to
consistency with which two or more managers rate performance when presented with comparable information
True or false: The ADDIE model of training is the most common model of training.
True
The free rider syndrome is likely to be associated with
team-based compensation.
Which of the following performance appraisal methods is likely to reduce employee defensiveness and conflict?
Behaviorally anchored rating scale
Which of the following refers to indicators of what a job is meant to accomplish, how performance is measured, and expected levels of job performance?
Performance standards
What is the correct order of the succession planning process?
Review mission, identify critical positions, identify potential successors, provide professionaldevelopment, review the plan, update the plan
True or false: Lecture is the most effective training method for small groups of employees.
False
Which of the following is an employee-centered orientation topic?
Compensation and benefits
Which of the following is true about labor unions in healthcare organizations?
Healthcare unions have not yet realized significant membership increases.
Which categories of retirement plan allow employees to access the balance in their accounts?
Defined contribution and hybrid
The 1974 Health Care Amendments
extended union representation rights to healthcare workers.
Which type of life insurance accrues a cash value over time?
Permanent
Which type of retirement plan allows employees to contribute to their own retirement?
Tax-deferred plan
The closed shop describes a situation in which
an employer is permitted to hire only union members.
Which employee group was not included in the NLRB decision identifying categories of hospital workers permitted to organize in a bargaining unit?
Middle managers
During a strike,
it is legal for employers to hire replacement workers.
True or false: The distributive bargaining approach distributes resources more fairly, meaning it is a win-win type of bargaining.
False
Representatives of labor and management decide to call in a third party to resolve an impasse in contract negotiations. Both sides have agreed to abide by the decision of the third party. This method of conflict resolution is known as what?
Arbitration