B. Civil Rights Act of 1964
C. Age Discrimination in Employment Act
The Civil Rights Act of 1964 prohibits discrimination in treatment based on race, sex, national origin, religion, or color. This applies to selection for participation in training program
1. Which two of the following laws impact employee learning and development?
A. Sherman Antitrust Act
B. Civil Rights Act of 1964
C. Age Discrimination in Employment Act
D. Sarbanes-Oxley Act
A. Internet based
Chunking is particularly helpful in Internet-based training programs where students can participate in a course in small time increments
2. Content chunking is a concept that has particular application in what type of training?
A. Internet-based
B. Classroom-based
C. Self-paced books
D. Job-based
D. Identify the training needs
3. The first step in the training process is to:
A. Select the instructor for the pilot program
B. Identify the training developer
C. Establish a budget of the training program
D. Identify the training needs
Evaluation of training results
4. Finally, every training program should include an ___________ of training _____________.
C. The amount of light in a workspace wasn't a prime motivator
The amount of workspace light during the Hawthorne study had no correlation with productivity levels. It was having the company pay the workgroup some attention that caused production to rise.
5. The Hawthorne Effect pointed out:
A. A greater amount of light in a workspace created motivation
B. Less light in a workspace didn't impact motivation
C. The amount of light in a workspace wasn't a prime motivator
D. Motivation came from being able to
B. Skinner
Skinner was the father or operant conditioning
6. Operant conditioning was a creation of:
A. Herzberg
B. Skinner
C. Maslow
D. Freud
D. Motivation comes from positive reinforcement
7. Operant conditioning suggests:
A. Motivation comes from levels of personal responsibility
B. Motivation comes from ego needs
C. Motivation comes from self-actualization
D. Motivation comes from positive reinforcement
A. Establish the training objectives
The training objectives are the focus for every piece of training program content. If it doesn't help achieve the training objectives, it should not be in the training program
8. The first thing to do when designing training is to:
A. Establish the training objectives
B. Establish the format for training delivery
C. Establish the program length
D. Establish the program location
Ready to learn
9. Adult students are generally more __________ _________ __________ than younger students.
D. Sleep messaging input
Training during employee sleep is not a common form of training program design
10. Which of the following is not a commonly accepted training program design?
A. Instructor led
B. Facilitator led
C. Self-study
D. Sleep messaging input
Objectives
11. At the end of each training session, it is important to review the _____________
A. Raise employee interpersonal skills
B. Improve job performance
D. Adjust to industry advancements
Training can raise employee interpersonal skills, improve job performance, and adjust to industry advancements. It cannot adjust prior quarter results. hi
12. Training can be used as a strategic tool to do what?
A. Raise employee interpersonal skills
B. Improve job performance
C. Adjust prior quarter results
D. Adjust to industry advancements
B. Your willingness to expand your acceptance of other people's background
13. Cultural sensitivity requires:
A. Other people adjusting to your background
B. Your willingness to expand your acceptance of other people's background
C. Other people explaining how you need to change your attitude
D. Your learning new languages
B. Keep the other person talking to extract more information
14. Active listening is used to:
A. Keep pace with the speed of the conversation
B. Keep the other person talking to extract more information
C. Whisper sensitive information from mouth to ear
D. Give the impression that you aren't planning your next comm
A. Projecting your voice
C. Scanning the group looking for nonverbal clues to responses
15. What do presenter platform skills include? (Choose two).
A. Projecting your voice
B. Reading the training script
C. Scanning the group looking for nonverbal clues to responses
D. Having people read from the PowerPoint slides for themselves
A. Feedback to the sender
16. Successful communication always includes:
A. Feedback to the sender
B. Projection to the receiver
C. An easy message to understand
D. A deadline for action
C. Working together to accomplish a common set of goals
17. Collaboration is a process of:
A. Blending a dominant group with a submissive group
B. Establishing leader dominance first and foremost
C. Working together to accomplish a common set of goals
D. Collaring the most brilliant employee as a team member
C. Protect the employee's self-esteem
18. Disciplinary discussions should always:
A. Be conducted on a Friday afternoon
B. Be conducted by the second-line supervisor
C. Protect the employee's self-esteem
D. Protect the HR manager from involvement
A. Save money
19. Employee retention programs can:
A. Save money
B. Eliminate the need for exit interviews
C. Prevent competitors from stealing our workers
D. Encourage managers to expand work objectives
B. Mentorship programs
C. Supporting work-life balance
20. Which of the following are strategies for improving employee retention? (Choose two).
A. On-time paychecks
B. Mentorship programs
C. Supporting work-life balance
D. Preventing managers from dismissing anyone without HR approval