Which of the following components is not commonly found on a PC motherboard?
HDD
Which of the following is not a standard motherboard form factor?
SPX
Which connection technology is used for added heat dissipation in CPUs?
FCBGA
Which type of connector is used for a display adapter?
HDB-15 Female
Which statement about BIOS is not true?
The BIOS is only used when the system is turned off.
Which of the following is not an expansion slot type?
IDE
Which part of the chipset interfaces between the CPU and system memory?
Northbridge
All of the following statements about SRAM are true except?
SRAM requires refreshing to maintain contents.
Which type of adapter slot controller acts as a switch that can directly connect two devices point-to-point?
PCIe
All of the of the following statements about ATX power supplies are true except?
The power switch to the motherboard contains hazardous voltages.
What is Intel's technology that allows one CPU core to appear as two CPUs to an operating system?
Hyperthreading
A technician is using a multimeter to check the volatage on a yellow wire from an ATX power supply that is connected to the motherboard. What voltage should be expected?
+12V
A power distrubance where the voltage dips below 120VAC for several mintues or longer is called a?
Brownout
How are power supplies rated for power capacity?
Watts
A customer tells you that shortly after turning on their computer, they hear a high and low beeping sound; then the computer shuts down. The most likely cause of the problem is a defective?
CPU Fan
At a customer site, you find that there is a leaking pipe that has created a puddle of water in the server room that contains a computer you need to service. You should?
Tell the network admin about the problem.
What is the term that refers to the repeated temperature cycling of components that causes them to become unseated in their sockets?
Chip Creep
All of the following statements about ESD protection are true except?
Before working on a PC CRT monitor, you should wear an anti-static wrist strap.
What should be the first step in a top-down troubleshooting approach?
Interveiw the user.
Which of the following POST test message are indicated by an audible error message?
Defective or missing first 64k of memory and thermal warning.
A technician has spilled a corrosive chemical in the work area. What is the best resource to consult for cleanup procedures?
The chemical's MSDS.
What does the "-I" in DVI-I stand for?
Integrated analog and digital video.
Scalable Link Interface (SLI) is a?
Proprietary high performance method for using two video cards simultaneously.
Which IEEE standard defines parallel port operation?
IEEE 1284
What type of "Twist and Lock" connector is used for coaxial cable?
BNC
Which statement about USB is not true?
USB 1.1 supports data rates of upt o 50 Mbps.
USB 1.1 supports data rates of up to?
12 Mbps
Which of the following statements about USB cables are true?
The rectangular, Type A connectors connect to the PC and the square-shaped, Type B connectors connect to a USB peripheral device.
An error-checking method for RAM that can detect single-bit errors.
Parity Checking
Which statement about DDR-SDRAM and DDR2-SDRAM is not true?
They can both both be plugged into the same meory slot.
DDR-SDRAM has how many pins?
184
DDR2-SDRAM has how many pins?
240
Which is not a common number of pins for a DIMM memroy module?
201
What is the memory card speed of a PC3200 card?
400 (3200/8)
A user complains that they have just installed a new PATA HDD, but are not getting fast performance from the drive. What type of cable should the drive use to get the maximum data transfer rate?
40-Pin, 80 Conductor Cable
What is the best way to install a PATA DVD drive in a system that is using a PATA HDD connected to the primary IDE channel?
Jumper it as master, and install it on the secondary IDE channel.
Which of the following statements about SCSI is not true?
SCSI systems use a master and a slave jumper.
The SCSI 1 bus can handle up to _____ devices, including the host adapter?
8
RAID ______ stripes data across disks with error-correcting data and requires a minimum of ______ drive(s).
5, 3
Self Monitoring Analysis and Reporting Technology (SMART) is used to monitor and report problems with
HDD
On a laptop keyboard, a user complains that the letter keys are producing numbers when pressed. What is the most likely cause of the problem?
The <NUM LOCK> key is on.
Which PC card type is most commonly used for LAN adapters and modems?
Type 2
All of the following are reasonble troubleshooting techniques for a laptop display problem except?
Unplug all peripheral devices form the laptop.
Which of the following statements about laptop keyboards is true?
On a laptop keyboard, the user must press a special key to access certain functions that have their own keys on a full sized keyboard.
A primary design goal of a portable compute is to use _______ and generate a __________ amount of heat?
Low Power, Minimum
A common size for laptop HDDs is?
2.5
Which is not a component of a laptop display?
Electron Gun
What type of laptop battery is the most current and provides the longest time between recharging?
Li-ion
Which type of power management mode stores the content of memory to hard disk, then completely turn off a portable computer?
Hibernate
Which type of printer is an impact printer that can be used for multi-part forms?
Dot Matrix
Which type of printer "squirts" precisely controlled drops of ink onto the paper using either termal or vibration methods?
Inkjet
Which type of printer is the fastest, and used the ElectroPhotographic process?
Laser
Which is not a stage in laser printer operation?
Washing
California cows won't dance the fandango.
Cleaning Conditioning Writing Developing Transfering Fusing
The windows structure that buffers data being sent to a printer is called the?
Printer Spooler
The printed output from a laser is cold, contains loose toner, and is easily smudged. What part of the laser printer is probably defective?
Fuser
What are two things that should be done when installing a new scanner?
Remove any locking devices on the scanner head and connect the scanner cable to the correspoinding port on the PC.
Which of the following is the most important software on a computer?
OS
In the XP start menu, clicking an arrow to the right of an item in the start menu?
Displays a menu related to the item.
A user calls to say they have deleted an icon with an arrow in the bottom left corner from their desktop. Which of the following statements best describes what they have done to the program associated with this icon?
The icon was a shortcut to the program, and the program remains executable.
All of the following statements about the Recycle Bin are true except?
Files deleted from all media, including removable media, are stored in the Recycle Bin.
When using the command line, you remember that ATTRIB is used to set the attributes for a file, but you have forgotten the exact syntax to use the command. How can you obtain a detailed listing of syntax information for a command?
HELP ATTRIB
When using the command line, what set of commands will get you to the level C:\level1\level2\level3 dir if you are currenlty in the C:\level1 dir?
CD level2\level3
How can Windows Explorer be set to display hidden files and folders?
From the Windows Explorer, use Tools | Folder Options, click the View Tab, and then select "Show hidden file and folders.
In Window Explorer, how can you change a file's attribute to read-only?
Right Click the file name, select Properties, and then click ther aiod button Read Only.
What is the name of a Windows utility that allows you to insert special characters?
Character Map
How can the command line environment be invoked form Windows?
Use Start | Run; then type cmd.
What command can be used to set the hidden attribute of the TEST1.TXT?
Atrrib +h test1.txt
A user wants to setup their system to automatically perform backups at 3:00 am each day. Which windows utility can be used to do this?
Scheduled Task Wizard
A windows xp system fails to boot due to a corrupted system boot file. Which of the following file are likely causes of this failure?
NTLDR and BOOT.INI
Which windows xp boot file displays a menu to the user, allowing the selection of the operating system to start?
BOOT.INI
Which windows xp boot file is used only on a system with a SCSI boot drive?
NTBOOTDD.SYS
All of the following are advantages of NTFS except?
Is a smaller file system than FAT.
What is the name of the special file on the hard disk that is used to store data tha is swapped with contents of system RAM to implement virtual memory?
PAGEFILE.SYS
What feature of NTFS allows control over how much disk space a user is allowed to use?
Disk Quotas
Which Windows registry key contains file extension associations (.doc files are opened with Word when double-clicked)?
HKEY_CLASSES_ROOT
In Win 2000, the _____ utility is used for its search capabilities, while the _____ utility is used to set most registry values?
Regedit, Regedt32
To verify hardware compatibility before installling Windows, you should check?
Windows Hardware Compatibility List
Which version of Windows cannot upgrade directly to Win XP?
Windows 95
Which security features are contained in Win XP Service Pack 2?
Firewall, Security Center, and IE Pop-Up Blocker
How can you halt a locked up program?
End Task (Task Manager)
If a hard disk has been in use for a long time, and seems to be getting slower and slower, what utility program coulbe used to speed it up?
Defrag
Where does Windows Store a copy of the original registry files when it first installed?
C:\%systemroot%\Repair
Which utility can be used to control which programs and/or services are started when Windows starts?
MSConfig
Which is not a true statement about the Windows System Restore utility?
It performs exactly the same function as Roll Back Driver in Device Manager
When a system cannot be booted, which CD-bootable utility creates a command line environment that can be used to perform repair operations on NTFS files?
Windows Recovery Console
What would be a good choice to troubleshoot a Windows system that cannot start?
Turnt he system on press <F8> key, then select Safe Mode.
What is a MAC (Media Access Control) address?
Unique number assigned to all network interface cards.
What is the data transmission speed of wireless standard 802.11g?
54 Mbs
Which type of network cable carries one light wavelength, and can be used for long haul networks (up to 24 miles)?
Singlemode Fiber Optic
Which is a private IP address?
192.168.1.1
After checking the IP address assigned to a computer, you find that it is using the address 169.254.0.1. What possible problem does this indicate?
DHCP server is down.
What are two good security methods to prevent unauthorized users from accessing a company's wireless network?
Use WPA or WPA2 encryption and don't broadcast the SSID.
IP addressed are divided into two sections?
Network ID and Host ID
Which method provides an IP address assignment for a network card that is dynamically assigned?
Dynamic Host Configuration Protocol (DHCP)
What is the type of high speed broadband connection that uses the copper telephone wires?
DSL
Which internet protocol is commonly used to send email messages?
SMTP (Simple Mail Transfer Protocol)
What internet service translates a domain name into an IP address?
DNS
What does a web site address that begins with https:// indicate?
Secure Web Site; uses Secure Sockets Layer protocol (SSL).
Which internet service is a potential security risk because it can remotely controla system over the internet?
TELNET
What command-line utility can be used to display a system's TCP/IP config?
ipconfig /all
A user is unable to access another computer over the network. What command line utility can be used to test whether their computer can connect to the other computer at a low level?
ping
What are common ports used by the FTP service?
20, 21
Which two commands can be used to force a DHCP server to drop and reacquire an IP address to a PC
ipconfig /release & ipconfig /renew
Which type of motherboard uses built-in, double height I/O connectors?
ATX
Which type of meory is "volatile?
RAM
What type of card is plugged into an AGP slot?
Display Adapter Card
When does the PnP Bios Scan peripheral devices to gather configuration information?
During the initializationphase of the PC boot process.
A user complains that they have to keep resetting the time on their PC. What is the most likely cause of this problem?
Failing CMOS backup battery.
FCPGA 370 PIN SOCKET
Flip Chip Pin Grid Array
How many pins for the intel itanium socket?
418
How many pins for the intel pentium 4 socket?
423 or 478
LGA775
Socket T Land Grid Array 775 pins.
What socket for a Core 2 Duo?
Socket T LGA 775
What socket for a AMD Athlon 64 X2
754/939/940
What socket for a AMD Opteron 285?
939/940
What interfaces with the CPU and I/O, disk drives?
Southbridge
VRM?
Voltage Regulator Module
VRMs are located where?
Integrated into Mobo.
Which structure is the main data processing unit of a CPU?
ALU
Whcih type of cache memory is loated near the cpu integrated circuit (but not within)?
L2
What type of ram is used for cache memory?
SRAM
Power distribution box that supresses voltage spikes?
Metal Oxide Varistor (MOV)
What voltages should be seen on the red and yellow wires?
+5V, +12v
Distance between dots on a display?
Dot Pitch
SVGA resolution?
800x600
XGA resolution?
1024x768
SXGA resolution?
1280x1024
UXGA resolution?
1600x1200
WUXGA resolution?
1920x1200
IBM Parallel printer cable is called?
DB-25
IBM parallel printer cable can be no longer than?
10'