Operations
Operations provides support services such as bookkeeping
Departmentalization
Division of the bank into departments
Customer service representative (CSR)
A Customer Service Representative is a person employed by an organization to serve its customers. CSRs may interact with customers using several channels including the telephone, e-mail, letters and text chat. In the personal/individual banking department
Integrity
steadfast adherence to a strict moral or ethical code
Teller
The most common position at banks (have the most contact with customers). They balance the cash drawer daily by adding deposits and subtracting withdrawals from the opening cash funds. They also process customer transactions (checking and savings deposits
Job description
The formal document that factually and concisely identifies the job, responsibilities, work involved, and education required.
Benefit
Involve matters such as hours of employment and time off for vacation, illness, holidays, and jury duty. Benefits cover health insurance policies and retirement plans.
Telecommuting
Let's employees do some work from home via computer
Merit based employment
selecting the person with the best qualifications for a specific position
Job fair
Public employment events at which banks can present employment opportunities, requirements, and personnel benefits Rona large number of people at one time.
Orientation
Welcomes new employees at the bank and helps them understand it's policies and how it operates.
Performance standard
Performance standards define for both supervisors and employees the expectations for completing ba job's essential functions and tasks
Evaluation form
A form on which employee performance during a given period is rated. In an effort to make their performance evaluations fair and objective, many banks use standardized forms, called evaluation forms, on which to record employee assessments.