My definition of leadership
- Having accountability - the tool that enables managers to deliver results - At the beginning of each year, week, month, you commit to meeting goals and are accountable for achieving them
- trust - openness, integrity, respect
- face-to-face rather than
Viruses Preventing Change
- Over-inform
- Have it my way (NIH - "not invented here")
- Saturday morning quarterback(criticize things, b4 happen)
- False positive
- Concealed consensus (participation isn't consensus)
- Look in the rearview mirror (afraid to change culture)
- Caste:
First Obligation in any business enterprise
GET RESULTS
Accountability
Being Able to Act as the source or cause of results
- The tool that enables managers to deliver results
- At the beginning of each year, week, month, you commit to meeting goals and are accountable for achieving them
- You don't accept excuses from yourse
How to instill accountability
- Surprise Visit
- Unexpected Follow-Up call
- Coaching
- The 5:15 report -
keep a manager informed on performance that is happening in the field
- The Performance Agreement -
simple, clear, and concise way of setting employee goals and expectations for a
Theory X
micromanagement, crass, pushing workers
Theory Y
empowering manager, believes in employees, gives guidance when needed
Theory Z
combines Theory X and Theory Y - at various times, a manager needs to exhibit different styles, so combined may be the ideal style
Feather-Bedding
used to put more unnecessary employees on
Stove-Piping
in competition with your own company (Jet Blue)
Trust
Integrity, Openness, Respect
4 Pillars
- get new customers
- keep old customers
- lower costs
- increase revenue
Practice Clear Thinking - Rise Above the Details
Intellect + Intuition + Reason + Emotion
Best Way to Set Goals
Top Down
Goals for employees as individuals must be related to the company's overall goal
Personal Proficiency
Practice clear thinking and rise above the details
Know yourself
Tolerate stress
Demonstrate learning ability
Tend to your own character and integrity
Take care of yourself
Have personal energy and passion
ABCs of Accountability
A: Activating Events
B; Our behavior: how do you react?
C; Consequences; can be positive or negative
A = Activating Events - you're not accountable for these
B = Behavior - how we react/take accountability
C = Consequences - positive/negative outcomes and
Reasons Leaders Fail
Fail to build trust
Have the wrong focus
Don't built accountability
Don't reinforce what's important
Over-rely on consensus
Focus on being popular
Get caught up in their own self importance
Put their heads in the sand
Fix causes not problems
Foreign Corrupt Practices Act
employees cannot accept a gift; if an employee accepts a gift/bribe from a foreign national, entire company is in trouble
Stock Swap
acquired company turn in shares and are issued new stocks
Structures for stock ownership after a merger:
(1) Merger of Equals = When all the shareholders from 2 merging companies redeem their stock for a share of the new company.
This almost always occurs when 2 large public companies merge.
(2) Stock Swap = When the acquired company's shareholders turn thei
Company's 3-Legged Stool
(1) shareholders (2) customers and (3) employees