Client Consultation
verbal communication with a client to determine desired results
Communication
the act of accurately sharing information between two people, or groups of people
Reflective Listening
listening to the client and then repeating, in your own words, what you think the client is telling you
How Secure we feel
a fundamental factor in human relations. When we feel secure we act in a cooperative and trusting manner.
Respond instead of
react
Believe in yourself
trust your judgment, uphold your values, and stick to what you believe is the right thing to do
Talk less, Listen more
you have two ears and one mouth
Be Attentive
each client is different
Take your own temperature
monitor your own feelings and actions closely
You can communicate through
words, voice inflections, facial expressions, body language, and visual tools (portfolio)
Intake Form
also called a client questionnaire or a consultation card
5-15 minutes
your consultation should last about _______________.
Total Look Concept
taking into consideration your clients lifestyle, clothing, skin, and nails as well as hair needs
Tardy Clients
know your salon's policy, let your client know why you can or cannot take them, schedule your client earlier
Unhappy Clients
find out why they are unhappy, fix it if you can immediately, honestly and tactfully explain if you cannot fix it, NEVER ARGUE, call a more experienced stylist or manager, confer with the salon manager after
Communicating with Co-workers
Respect, remain objective, be honest and sensitive, remain neutral, seek help from someone you respect, don't take things personally, keep your private life private
Be a problem solver
find solutions
Do not gossip or complain about colleagues
that tells your manager that you are a trouble maker
Be open to constructive criticism
it is your managers job to evaluate your skills and give you honest feedback
Employee Evaluation
an important meeting between you and your manager, let's you know what you can improve on and what you are doing well. It is important to remember that open communication will help you get further in these meetings