milady chapter 31

another stylist in the salon

It is recommended that you select which of these people as a role model?

serving your clients

The number one thing to remember in a service business is that your work revolves around:

salary minus tips

Which of these is NOT a standard method of compensation in the salon industry?

striving to help

Being a good team player includes:

25-60%

The common range for commissions is:

while she is still in the salon

When is the best time to think about getting your client back into the salon?

salary plus commission

Which payment structures is often used to motivate employees to perform more services, thereby increasing their productivity?

15%

The usual amount to tip is ___ of the total service ticket.

ticket upgrading

The practice of recommending and selling additional services to your clients is known as:

commission

The term ___ refers to the percentage of the revenues that the salon takes in from services performed by a particular cosmetologist.

client base

Which of these terms refers to customers who are loyal to a particular cosmetologist?

job description

A ___ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.

retailing

The act of recommending and selling products to your clients for at-home use is known as:

be punctual

Which of these strategies will help you to effectively meet your clients needs?

the specifics of the individual employee's salary

A good job description outlines all BUT which of the following?

salary

Which of these is usually the best form of compensation for a new salon professional to start out?

fail to pay back a loan

If you default, it means that you:

working more hours

Which of these is a recommended method of increasing your income?

always use a hard sell approach

To be a proficient salesperson, it is recommended that you do all BUT which of the following?

rush through services so that you can see more clients each day

Which of the following is NOT a recommended method for expanding your client base?