Principles of Supervision

Title VII

Which of the following is the Title that protects race.


Which of the following investigates businesses and individuals for enforcement of laws regarding protected classes?


Which of the following ensures that employees retain access to medical coverage after involuntary termination?

Sexual preference.

Which of the following is NOT a protected Title VII class?


Which of the following is NOT an example of traditional authority?


Which of the following is responsible for ensuring employee safety?


Which of the following is NOT a way to deal with risk?

Construction noise.

Which of the following is an example of environmental stress?


Which of the fallowing is an example of Maslow's first level of needs?

Safety needs

Which is the second stage of Maslow's Hierarchy of Needs?

Situational leadership.

When you choose the best action for each situation

Participative leadership.

When a supervisor asks for opinions in making decisions

Negotiate pay

Which of the following is a union function?


Which of the following is an example ofMaslow's third level of needs?


Which of the following is NOT part of a training program?


Which of the following is an industry commonly known to have line employees?

Mission statement

Which of the following tells employees and others what is the main purpose of the company is


A policy can be defined as a _ _ _ _ _ action course that serves as a guide for the identified and accepted objectives and goals.

Autocratic leadership.

A totalitarian leader

Laissez faire leadership.

Hands off leadership


Which of the following is NOT a supervisory function?


Which oft he following is an example of an extrinsic reward?


If a plant manager is tasked to reduce costs by 10% this is an example of what kind of goal?

Organizational chart.

Which of the following shows the relationship between employees and their peers?

Decision tree.

Which of the following shows alternate paths for decision making?

Delphi technique.

When a supervisor administers a questionnaire among participants that have never met it is called

Gantt chart.

Which of the following shows timelines for projects?

Douglas McGregor.

Who created Theory X and Theory Y?


When two groups or individuals work together to resolve a problem it is called


What is it called when a third party is facilitating negotiations?

Job specialization.

An employee that works on an assembly line performing the same task again and again is an example of

Job sharing.

Two receptionists work at Widget, Inc., one in the morning and one in the after- noon. They are an example of


When a person acts as expected as part of the group they are portraying their

Frank Gilbreth.

Who first studied job motions with bricklayers, studying how fewer hand motions made the work faster?


When someone is producing at standard it is called


What is it called when a third party of empowered to resolve a disagreement it is called?

Max Weber.

Who was a proponent of bureaucracy?


What is a formal complaint called?


Which of the following industries is part of a dynamic environment, meaning the market is constantly changing and updating?


Which of the following can NOT be discussed in a job interview?

Job specialization.

To motivate line employees and keep them interested in their work, supervisors may institute any of the following BUT


The grapevine of the organization is everything BUT

Theory Y.

When a supervisor believes that all employees like work it is called

Hawthorne Effect.

This scientific study originally tested worker's output and light and later revealing unintended consequences .

Charismatic leadership.

Referent power is the same as

Traditional leadership.

Legitimate power is the same as

Harasser must be a superior employee.

Regarding sexual harassment which of the following is NOT true

Abraham Maslow.

Who created a system of human needs and motivations?

TQM (Total Quality Management)

Long term success through customer satisfaction

Henri Fayol.

Who was responsible for developing the 14 principles of management?

Body language.

The way that people communicate with each other using their bodies


Leadership characteristics that inspire employees is called


Agreement of members of a group on a decision is called


Leaders that use group ideas to make decisions

Charisma level.

Which is NOT a factor that influences the favorableness of a leader?

A person considers an action independently of a situation and determines whether it is more often moral or immoral to determine how to classify it in all situations.

Which of the following best describes rule utilitarianism?

Act utilitarianism. A person examines a situation, considers all possible actions they could take and decides which one..would end most favorably for all involved.

A person is given the opportunity to volunteer at a local food bank. They consider the other things they could do at that time, such as cleaning and watching TV. They know that the work that they do could really benefit people at the food bank, whereas th


Which of the following is NOT a communication pattern?


When someone receives too much information and cannot tell what is important from what is not it is called


Which of the following is NOT an organizational theory?


When information is communicated informally in an organization it is called the


The organizational structure where a group performing a specialized task reports

Line and staff.

The organizational structure where there are staff departments that supports other departments


The organizational structure where organizations are structured around a special project or event


When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be


When the controls of an organization are centralized, the communication between departments will be

Incentive programs.

Which of the following is NOT an aspect of an organic organization?

Implicit favorite model.

When a manager makes a decision then looks for information to justify the decision, it is called


When you are selecting a new location for a second office,this decision would be considered


When you make a routine, everyday decision it is called

Bounded rationality model.

When you find the answer to your problem but settle for something else is an example of the

Econological model.

When you choose the solution that has the greatest benefit for you

Act utilitarianism. This practice is called maximizing utility.

Which of the following moral theories considers the action resulting in the greatest benefit to all people as the most moral action?

Utilitarianism. The idea behind utilitarianism is to "maximize utility." In other words the focus is on considering the benefits and costs and if the benefits are greater than the costs then the action is moral.

Cost benefit considerations would be most typical of which of type of ethics?

Theory X.

If you are an authoritarian, you ascribe to


The organisational structure where organizations are divided by products or divisions

Theory Y.

A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to


Who believed that managers make decisions based on their assumptions of human nature?


Which of the following is NOT a contributor to an employee's attitude?

Hawthorne Effect.

When an interest in the people's problems affects the outcome, not the changes themselves, it is known as


When a person acts as expected as part of the a group they are portraying their


When someone is producing at standard it is called


When an employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by


When your manager completes a job review with you regarding your performance they give you


Which is the final stage of Maslow's Hierarchy of Needs?


Which defense mechanism occurs when someone transfers their thoughts and feelings onto others?

Physical needs.

Which is the first stage of Maslow's Hierarchy of Needs?

Top down.

When communication is given from the CEO to his subordinates it is called

Restore stakeholder confidence in the securities market after a series of scandals in the early 2000s.

The intent of the Sarbanes-Oxley Act was to


Information that is difficult to measure is called


If you believe that all people are good you ascribe to this school of thought


Standards or principles

Vacation location.

Which of the following is NOT a factor with job satisfaction?

Classical conditioning.

When a person responds to a neutral stimulus _________ is being used.

Extrinsic reinforcement.

Getting a scholarship because of good grades is an example of

High morale.

Risks to the organization when individuals have chronic stress include all BUT the following


Which of the following is the second step when forming a group?


How well the group works together is called

ERG theory. The ERG is a theory of motivation, not leadership.

Which of the following is NOT a contingency theory of leadership?


Leaders that centralize power and decisions in themselves


Statistics belong to which "family"?

Perfection in processes and product. For a company to be a perfect Six Sigma, they must have no more than 3.4 defects per million opportunities.

Six Sigma strives for

Life cycle model.

Which contingency theory focuses on the readiness of the employees?

Enron, Coca-Cola, Tyco International. Due to the various different scandals occurring in the early 2000s, federal regulations concerning businesses were tightened. One example of this is the Sarbanes-Oxley Act.

Which of the following companies was NOT implicated in a scandal in the early 2000s?

Robert House.

Who was the author of the path-goal theory?

Statistics, Lack of statistics, Emotions

Which of the following are barriers to making decisicions.

Henri Fayol's identified six levels of management functions. These levels are forecasting, planning, organisations, commanding, coordinating and controlling.

Which of the following is NOT a level of management according to Henri Fayol?

Kantian ethics determines morality based on the morality of the action itself, not its consequences. It is deontological.

Which of the following moral theories is NOT consequentialist?

Consequentialism. Utilitarianism considers the consequences of an action and the extent to which they benefit society in determining morality, therefore it is consequential.

Utilitarianism is a type of

Stage 4. In Stage 4, people are motivated primarily by authority, such as the law.

Fast food places do not pay their workers less than minimum wage because it is against the law. Which of Kohlberg's stages does this describe?

One-way communication.

A billboard is an example of


Leaders that give the group total freedom

The halo effect. The halo effect is when one person's positive or negative traits influence their other traits.

A worker who is always honest with their cash drawer must be a good mother as well because she is "honest" and "honest" people raise good children. This thought process describes

A manager delegating a task. The manager should give the employee the resources and independence to complete the task the manager has given him. The employee should use those resources needed, but no more than necessary.

The parity principle stems from

Type A personalities and type B personalities are both efficient, they just do things different ways.

Which of the following statements is FALSE?

A warning, Immediate discipline/consequence, Consistent application

The hot stove method of discipline includes which of the fallowing?

Depth. Depth is related to job enrichment, which was Herzberg's focus.

Herzberg believed that increasing which of the following would increase job satisfaction?

Comparable worth. The idea is that jobs typically held by women receive lower pay on average than jobs typically held by men. Advocates of comparable worth work to ensure that jobs typically held by women that require the same amount of effort and risk as

Some people believe that women earn less than men because female held jobs have been historically devalued, and that women should be given equal pay for equal work. This belief is called

The primary factor in sexual harassment cases is the intent of the action. On the contrary, the primary factor is the effect of the action, or how it is perceived, not the intent.

Which of the following is NOT true of sexual harassment?

Education. The EEOC investigates situations of discrimination based on age, gender, disability, race, color or religion.

Which of the following is NOT a type of discrimination investigated by the EEOC?

Civil Rights Act of 1964.

The EEOC investigates violations of the

Henri Fayol. Henri Fayol is credited with creating the five management functions which are (1) planning, (2) organizing, (3) commanding, (4) coordinating, and (5) controlling.

Which person created the five management functions?


Which of the following is NOT a type of resistance?

Vertical-dyad linkages. These are friendships which cause the development of in-groups and out-groups in a working environment. The in-groups receive favourable treatment such as interesting assignments, promotions and raises. The out-groups are the group

Which are friendships which cause the development of in-groups and out-groups?

Provides a clear path; Helps remove barriers to the problems; Increases the rewards along and at the end of the route. None of the above. All of the above answer choices are a part of the path-goal theory.

Which of the following is NOT a part of the path-goal theory?


Factor that always stays the same


When a person is responsible for the outcome of completing a task well it is called

GATT. GATT (General Agreement on Trade and Tariffs) and NAFTA (North American Free Trade Agreement) are the two primary international trade agreements in the United States. GATT was established in 1948 and NAFTA was established in 1994.

Which o f the following was established first?

Right to return products without restriction (Right of Re- turn Act). There are many consumer protection laws that protect both consumers and suppliers in the United States. These laws include provisions for price, information, warranties, credit, lending

Which of the following is NOT a consumer protection right?

Embargo. An embargo occurs when a nation bans trade with another nation. Typically it is used as a political maneuver to cause distress to the rival nation's economy. An alternative is high tariffs (or taxes) on imported goods.

A ban on trade is known as a(n)

Equal Employment Opportunities Commission. The commis- sion was established under the Civil Rights Act in 1964 and it reviews over 100,000 cases per year. The EEOC covers discrimination based on age, ethnicity, gender, disability, and many other matters.

Which Federal agency would handle claims o f workplace discrimination?

Threats. The SWOT matrix is used to determine the merits of a particular business move. The acronym stands for strengths, weaknesses, opportunities, and threats.

What does "T" represent in the SWOT matrix.

A phenomenon in which individuals desire group harmony and consensus and will not voice dissent. Groupthink can lead to less optimal decision making because employees will wish to follow the group mindset rather than push for change.

Which of the following BEST describes groupthink?

Benchmarking. Benchmarking involves setting goals and measuring progress. It is a common way of monitoring business health, and also incorporating new practices that have been successful for others.

A start-up company sets goals and standards for themselves based on the performance of their competitors. This is an example of

Large, secluded management offices. Management by walking around, is a much more open style of management. Managers will spend less time in their own offices and more time with employees. This allows employees to feel more connected with managers and they

Which of the following is NOT characteristic of management by walking around?

Happiness. McClelland's three motivations are achievement, affiliation and power. These needs are learned with time and each individual is motivated by a desire to obtain them.

Which of the following is NOT a need associated with McClelland's Human Motivation Theory?

Hierarchy and authority. Bureaucratic control is the rules, regulations, and standards that an organization follows in terms of the management hierarchy. Organizations that exhibit strong bureaucratic controls have systems in which the employees do not ac

Bureaucratic control emphasizes which organizational element?

Market control. Market control is typically strongly connected with the balance of consumers and providers. More providers and fewer purchasers will result in greater market control. The consumers will have more power to influence the
providers and contro

The ability of consumers to influence price or other market aspects is known as