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leadership is the ability to influence and motivate individuals to achieve business objectives


the process of providing staff with the knowledge or skills required to do a particular job more effectively and efficiently


is the activities that prepare employees to take on greater responsibilities within the business

Multiple branding

is where one business sells multiple brands in the same market


is where a business grants someone the rights to carry out commercial activities using the brand of the business, enabling the business to expand while using other people's money

Government Programs

provide assistance to Australian businesses to encourage and support them


is where a business sends their goods or services to another country for sale. it can open up new markets and greatly increase sales


establishes connections for Australian businesses and allows businesses to make use of its global experts


can be defined as an improvement or invention that enhances or extends a business and provides another product or service to the economy

Senge's Learning Organisation

in situations of rapid change only those businesses that are flexible, adaptive and productive will be successful. To allow this to happen, a business needs to be able to work out how to tap into and harness people's commitment and their capacity to learn

Systems Thinking

the ability to see the big picture and interrelationship between all parts rather than see things in isolation

mental models

Individuals are aware of their own values and beliefs, their own assumptions and how these influence their behaviour.

Personal Mastery

is where the people within the business undertake continual learning and self-improvement

Shared vision

is being able to develop a vision that all people within a business genuinely believe in

Team learning

the process of aligning and developing the capacities of a team to create the results all of its members truly desire


Managers are those that make decisions on the direction of the business and the strategies used to achieve those objectives

lean production

is about minimizing waste and costs in production in a business while improving the value to the end consumer

Redeployment of resources

is the transfer of resources from one area of the business to another, to make a better use of resources

Low risk strategies

low risk strategies recognise that the environment created by the manager can greatly affect employee acceptance of change. its a participative approach to the implementation of change.

high risk strategies

high risk strategies take an autocratic approach to overcoming employee resistance. They are risky because their failure may generate negative outcomes

Domestic opportunities

is where the business is looking to gain more business/marketshare within their current country of operations

Global Opportunities

is where the business is looking to gain more business/marketshare outside their country of operations

CSR considerations

New machinery, restructuring, suppliers, technology, environmental impact, corporate philanthropy.

Evaluating kpis of

operations, customer service, employees , financials, CSR


businesses that provide resources to other businesses

3 step change

unfreeze the status quo, implement the change and support, ingrain into culture