MAN Ch. 13

Teams with administrative oversight of their task domains are known as ______ teams.
self-managed
quality circle
continuous improvement
informal

self managed

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting wi

punctuated equilibrium

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.
interdependence
conflict
roles
independence

roles

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.
punctuated equilibrium
stern discipline
groupthink
productive energy

punctuated equilibrium

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.
equilibrium
conflict
groupthink
uncertainty

equilibrium

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?
Dysfunctional
Intergroup
Cross-cultural
Functiona

Dysfunctional

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.
interdependence
roles
independence
conflict

interdependence

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
cohesion
conflict
interaction
composition

composition

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.
Groupthink
Social loafing
Conflict
Arbitration

conflict

Dysfunctional conflict is ______ for the organization.
bad
unimportant
necessary
constructive

bad

Which conditions support teamwork?
Being accountable to a supervisor
Rationale:
Being accountable to other team members, not to a supervisor, supports teamwork.
Mutual accountability among team members
Working with ambiguous performance goals
Rationale:
P

Mutual accountability among team members
Work that is considered meaningful

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.
conflict
groupthink
equilibrium
uncertainty

conflict

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______.
groupthink
conflict
adjourning
social loafing

conflict

Which strategies stimulate constructive conflict among team members?
Spur competition among employees.
Bring in outsiders.
Treat all team members equally.
Eliminate performance bonuses.

Spur competition among employees.
Bring in outsiders.

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, "I don't agree with that approach, but I'd like to get a better understanding of your objections to see what other approaches we might consider." Which conflict-handling behavio

Openness

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.
warlike
dissatisfied
inactive
busy

inactive

One management responsibility is to identify when to create ______, not simply when to mitigate it.
conflict
synchronicity
consensus
work

conflict

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?
Dominating
Integrating
Obliging
Compromising

dominating