myth
conflict is bad
myth
conflict should/can be avoided
myth
effective organizations minimize conflict
myth
conflict is a sign of other problems
realities of conflict
1. is inevitable
2. can be an opportunity
3. present in all organizations
4. absence of overt conflicts if the worst
conflict can be handled (con/destructively)
1. win win
2. win lose
3. lose lose
3 outcomes of conflicts
1. avoid
2. arbitrate
3. mediate
4. litigate
5. fight/war
6. negotiate
6 ways to dealing with conflict
5 stages of constructive negotiation
1. ritual sharing
2. identify positions and needs
3. reframe at the need level
4. brainstorm together
5. reach effective agreement
attacking behaviors
evasion
informing
open behaviors
uniting
AEIOU
informing
open behaviors
uniting
_____(3)______ behaviors will move you closer to reaching an agreement
compromise
empathy fuels connection
sympathy drives connection
empathy is a vulnerable choice