Human resource expertise
understanding and carrying out the functions of human resource management. These behaviors include using HR technology, applying policies and procedures, and keeping up-to-date on HR laws.
Relationship management
handling the personal interactions necessary for providing services and supporting the organization's goals. Behaviors include treating employees respectfully, building trust, and providing great customer service to those served by HR functions.
Consultation
the ways HR employees guide others in the organization. They do this through behaviors such as coaching, gathering data to support business decisions, and especially at a senior level, designing solutions in support of business strategy.
Leadership and navigation
directing the organization's processes and programs. Depending on one's level in the organization, the necessary behaviors would include behaving consistently with the organization's culture, encouraging people to collaborate, or setting a vision for the
Communication
the ways HR employees guide others in the organization. They do this through behaviors such as coaching, gathering data to support business decisions, and especially at a senior level, designing solutions in support of business strategy.
Global and cultural effectiveness
valuing and considering various people's perspectives. Behaviors include acquiring knowledge of other cultures, resolving conflicts, and supporting inclusiveness so that all can contribute to their fullest.
Ethical practice
applying integrity, accountability, and other core values. Examples include maintaining confidentiality, rewarding ethical behavior, and responding to reports of unethical conduct.
Critical evaluation
the interpretation of information needed for making business decisions. Behaviors include gathering relevant data, applying statistical knowledge to understand the data, and finding root causes of problems.
Business acumen
understanding how information can be used to support the organization's strategy. Behaviors include gaining and applying knowledge of business principles and how HR functions relate to business success.