Human Resource Management (HRM)
The policies, practices, and systems that influence employees' behavior, attitudes, and performance.
**Many companies refer to HRM as involving "people practices."
At companies with effective HRM, employees and customers tend to be more satisfied, and the
Managers and economists TRADITIONALLY have seen human resource management as a
necessary __________________, rather than as a source of value to their organizations.
expense
Human Capital
An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight.
A type of resource. Human resource management contributes to basic measures of an organization's performance, such as qualit
Zeynep Ton
Retailing Expert that studied retailers that invest more in employees�paying higher wages and offering full-time schedules, greater training, and more opportunity for advancement.
Ton has found that these stores tend to enjoy higher sales and greater prof
Impact of Human Resource Management
Necessary Qualities for an organization to have a sustainable competitive advantage:
� Human resources are valuable. High-quality employees provide a needed service as they perform many critical functions.
� Human resources are rare in the sense that a person with high levels of the needed skills and knowledge is not common. An organizati
High Performance Work System
An organization in which technology, organizational structure, people, and processes all work together to give an organization a competitive advantage.
Effective management of human resources can form the FOUNDATION of a high performance work system.
ESSE
Human Resources Department
Responsible for the functions of human resource management. On average, an organization has one or two full-time HR staff persons for every hundred employees on the payroll.
One way to define the responsibilities of HR department is to think of HR as a bu
Responsibilities of HR Departments
In some companies, the HR department actively advises top management. In others, the department responds to top-level management decisions and implements staffing, training, and compensation activities in light of company strategy and policies.
And, in a
Ideally, the tasks should be ______________ in ways that help the organization operate efficiently and obtain people with the right qualifications to
do the jobs well.
Grouped
Job Analysis
The process of getting detailed information about jobs.
Job Design
The process of defining the way work will be performed and the tasks that a given job requires.
In general, jobs can vary from having a ______________ range of simple tasks to having a _______________ array of complex tasks requiring multiple skills.
Narrow, Broad
Recruitment
The process through which the organization seeks applicants for
potential employment.
Selection
The process by which the organization attempts to identify applicants with
the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.
**An organization makes selection decisions in order to add
Top Qualities Employers Look For in Employees
1. Teamwork skills
2. Decision making, problem solving
3. Planning, prioritizing tasks
4. Verbal communication skills
5. Gathering/processing information
Training
A planned effort to enable employees to learn job-related knowledge, skills, and behavior.
**For example, many organizations offer safety training to teach employees safe work habits.
Development
Involves acquiring knowledge, skills, and behaviors that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs.
Development programs often focus on preparing employe
Performance Management
The process of ensuring that employees' activities and outputs match the organization's goals.
The activities of performance management include specifying the tasks and outcomes of a job that contribute to the organization's success.
Then various measures
The pay and benefits that employees earn play an important role in ______________ them.
Motivating
**This is especially true when rewards such as bonuses are linked to the individual's or group's achievements.
Planning & Administering Pay & Benefits
Planning pay and benefits involves many decisions, often complex and based on knowledge of a multitude of legal requirements.
An important decision is how much to offer in salary or wages, as opposed to bonuses, commissions, and other performance-related
Maintaining Positive Employee Relations
This function includes PREPARING and DISTRIBUTING employee handbooks that detail company policies and, in large organizations, company publications
such as a monthly newsletter or a website on the organization's intranet. Preparing these communications ma
Establishing & Administering Personnel Policies
Organizations depend on their HR department to help establish policies related to hiring, discipline, promotions, and benefits.
For example, with a policy in place that an intoxicated worker will be immediately terminated, the company can handle such a si
Manageing & Using Human Resource Data
All aspects of human resource management require careful and discreet record keeping, from processing job applications, to performance appraisals, benefi ts enrollment, and government-mandated reports.
Handling records about employees requires accuracy as
Thanks to _________________ tools, employee-related information is not just an administrative responsibility; it also can be the basis for knowledge that gives organizations an edge over their competitors.
Computer
Workforce Analysis
The use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.
Ensuring Compliance With Labor Laws
The government has MANY laws and regulations concerning the treatment of employees. These laws govern such matters as equal employment opportunity, employee safety and health, employee pay and benefits, employee privacy, and job security.
Government requi
________________ that will continue to influence HRM practices concern job security.
Lawsuits
One reason W.L. Gore is repeatedly named one of the 100 Best Companies to Work For in the United States is:
The company's unusual corporate hierarchy that dispenses with titles in favor of small teams and direct communication among employees.
As the age of the overall workforce ___________________ , the number of cases dealing with age discrimination in layoffs, promotions, and benefits will likely _____________.
**Employers will need to review work rules, recruitment practices, and performanc
Increases, Rise
Supporting the Organization's Strategy
Many HR departments have taken on a more active role in supporting the organization's strategy. As a result, today's HR professionals need to understand the organization's business operations, project how business trends might affect the business, reinfor
Human Resource Planning
Identifying the numbers and types of employees the organization will require to meet its objectives.
Using these estimates, the human resource department helps the organization FORECAST its needs for hiring, training, and reassigning employees.
PLANNING a
Talent Management
A systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers.
Evidence Based HR
Collecting and using data to show that human resource practices have a positive influence on the company's bottom line or key stakeholders.
As part of its strategic role, one of the key contributions HR can make is to engage in evidence-based HR.
For exam
Supporting The Organization's Strategy
Corporate Social Responsibility:
A company's commitment to meeting the needs of its stakeholders.
Corporate Social Responsibility:
The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees.)
Su
Sustainability
An organization's ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community.
Success at sustainability comes from meeting the needs of the organization's stakeholers.
Sustainabi
Stakeholders
The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees).
Competencies and Behaviors for HR Professionals
SEE Figure 1.3 on Slide 25
KNOW THIS FOR THE TEST!
In an organization, who should be concerned with human resource management?
A. Only HR departments
B. Only Managers
C. Managers and HR departments
ANSWER: C
**HR specialists design processes and systems that operating managers are integral in implementing.
Supervisors' Involvement in HRM
Supervisors typically have responsibilities related to all HR functions, including the following:
- Help define jobs.
- Forecast HR needs
- Provide training
- Interview (and select) candidates
- Appraise performance
- Recommend pay increases and promotion
Ethics
The fundamental principles of right and wrong. Business decisions, including HRM decisions, should be ethical, but the evidence suggests that is NOT always what happens.
Recent surveys indicate that the general public and managers do not have positive per
Employee Rights
In the context of ethical human resource management, HR managers must view employees as having basic rights. Such a view reflects ethical principles embodied in the U.S. Constitution and Bill of Rights.
1) Right of free consent - People have the right to
FOUR Standards for Identifying Ethical Practices
1) In their relationships with customers, vendors, and clients, ethical companies emphasize MUTUAL BENEFITS.
2) Employees ASSUME RESPONSIBILITY for the actions of the company.
3) The company has a SENSE OF PURPOSE or vision that employees value and use in
For human resource practices to be considered ethical, they must satisfy three basic standards:
1) HRM practices must result in the greatest good for the largest number of people.
2) Employment practices must respect basic human rights of privacy, due process, consent, and free speech.
3) Managers must treat employees and customers equitably and fai
Median Salaries for HRM Positions
The salaries vary depending on education and experience, as well as the type of industry in which the person works.
Usually, HR generalists make between
$50,000 and $80,000, depending on their experience and education level.
Generalists usually perform th
The primary professional organization for HRM is the _________________________________________________________ with more than 250,000 members.
Society for Human Resource Management (SHRM)
Which HR functions are primarily concerned with ensuring employees are capable of doing their current job and that employees are satisfied with their rewards?
Training & Pay and Benefits
____________________ typically have responsibilities related to all HR functions such as analyzing work, interviewing, training and performance appraisals.
Supervisors
Careers in HRM may involve ________________ work in fields such as recruiting, training, or compensation
Specialized
Human Resource Management (HRM)
The policies, practices, and systems that influence employees' behavior, attitudes, and performance.
**Many companies refer to HRM as involving "people practices."
At companies with effective HRM, employees and customers tend to be more satisfied, and the
Managers and economists TRADITIONALLY have seen human resource management as a
necessary __________________, rather than as a source of value to their organizations.
expense
Human Capital
An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight.
A type of resource. Human resource management contributes to basic measures of an organization's performance, such as qualit
Zeynep Ton
Retailing Expert that studied retailers that invest more in employees�paying higher wages and offering full-time schedules, greater training, and more opportunity for advancement.
Ton has found that these stores tend to enjoy higher sales and greater prof
Impact of Human Resource Management
Necessary Qualities for an organization to have a sustainable competitive advantage:
� Human resources are valuable. High-quality employees provide a needed service as they perform many critical functions.
� Human resources are rare in the sense that a person with high levels of the needed skills and knowledge is not common. An organizati
High Performance Work System
An organization in which technology, organizational structure, people, and processes all work together to give an organization a competitive advantage.
Effective management of human resources can form the FOUNDATION of a high performance work system.
ESSE
Human Resources Department
Responsible for the functions of human resource management. On average, an organization has one or two full-time HR staff persons for every hundred employees on the payroll.
One way to define the responsibilities of HR department is to think of HR as a bu
Responsibilities of HR Departments
In some companies, the HR department actively advises top management. In others, the department responds to top-level management decisions and implements staffing, training, and compensation activities in light of company strategy and policies.
And, in a
Ideally, the tasks should be ______________ in ways that help the organization operate efficiently and obtain people with the right qualifications to
do the jobs well.
Grouped
Job Analysis
The process of getting detailed information about jobs.
Job Design
The process of defining the way work will be performed and the tasks that a given job requires.
In general, jobs can vary from having a ______________ range of simple tasks to having a _______________ array of complex tasks requiring multiple skills.
Narrow, Broad
Recruitment
The process through which the organization seeks applicants for
potential employment.
Selection
The process by which the organization attempts to identify applicants with
the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.
**An organization makes selection decisions in order to add
Top Qualities Employers Look For in Employees
1. Teamwork skills
2. Decision making, problem solving
3. Planning, prioritizing tasks
4. Verbal communication skills
5. Gathering/processing information
Training
A planned effort to enable employees to learn job-related knowledge, skills, and behavior.
**For example, many organizations offer safety training to teach employees safe work habits.
Development
Involves acquiring knowledge, skills, and behaviors that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs.
Development programs often focus on preparing employe
Performance Management
The process of ensuring that employees' activities and outputs match the organization's goals.
The activities of performance management include specifying the tasks and outcomes of a job that contribute to the organization's success.
Then various measures
The pay and benefits that employees earn play an important role in ______________ them.
Motivating
**This is especially true when rewards such as bonuses are linked to the individual's or group's achievements.
Planning & Administering Pay & Benefits
Planning pay and benefits involves many decisions, often complex and based on knowledge of a multitude of legal requirements.
An important decision is how much to offer in salary or wages, as opposed to bonuses, commissions, and other performance-related
Maintaining Positive Employee Relations
This function includes PREPARING and DISTRIBUTING employee handbooks that detail company policies and, in large organizations, company publications
such as a monthly newsletter or a website on the organization's intranet. Preparing these communications ma
Establishing & Administering Personnel Policies
Organizations depend on their HR department to help establish policies related to hiring, discipline, promotions, and benefits.
For example, with a policy in place that an intoxicated worker will be immediately terminated, the company can handle such a si
Manageing & Using Human Resource Data
All aspects of human resource management require careful and discreet record keeping, from processing job applications, to performance appraisals, benefi ts enrollment, and government-mandated reports.
Handling records about employees requires accuracy as
Thanks to _________________ tools, employee-related information is not just an administrative responsibility; it also can be the basis for knowledge that gives organizations an edge over their competitors.
Computer
Workforce Analysis
The use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.
Ensuring Compliance With Labor Laws
The government has MANY laws and regulations concerning the treatment of employees. These laws govern such matters as equal employment opportunity, employee safety and health, employee pay and benefits, employee privacy, and job security.
Government requi
________________ that will continue to influence HRM practices concern job security.
Lawsuits
One reason W.L. Gore is repeatedly named one of the 100 Best Companies to Work For in the United States is:
The company's unusual corporate hierarchy that dispenses with titles in favor of small teams and direct communication among employees.
As the age of the overall workforce ___________________ , the number of cases dealing with age discrimination in layoffs, promotions, and benefits will likely _____________.
**Employers will need to review work rules, recruitment practices, and performanc
Increases, Rise
Supporting the Organization's Strategy
Many HR departments have taken on a more active role in supporting the organization's strategy. As a result, today's HR professionals need to understand the organization's business operations, project how business trends might affect the business, reinfor
Human Resource Planning
Identifying the numbers and types of employees the organization will require to meet its objectives.
Using these estimates, the human resource department helps the organization FORECAST its needs for hiring, training, and reassigning employees.
PLANNING a
Talent Management
A systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers.
Evidence Based HR
Collecting and using data to show that human resource practices have a positive influence on the company's bottom line or key stakeholders.
As part of its strategic role, one of the key contributions HR can make is to engage in evidence-based HR.
For exam
Supporting The Organization's Strategy
Corporate Social Responsibility:
A company's commitment to meeting the needs of its stakeholders.
Corporate Social Responsibility:
The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees.)
Su
Sustainability
An organization's ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community.
Success at sustainability comes from meeting the needs of the organization's stakeholers.
Sustainabi
Stakeholders
The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees).
Competencies and Behaviors for HR Professionals
SEE Figure 1.3 on Slide 25
KNOW THIS FOR THE TEST!
In an organization, who should be concerned with human resource management?
A. Only HR departments
B. Only Managers
C. Managers and HR departments
ANSWER: C
**HR specialists design processes and systems that operating managers are integral in implementing.
Supervisors' Involvement in HRM
Supervisors typically have responsibilities related to all HR functions, including the following:
- Help define jobs.
- Forecast HR needs
- Provide training
- Interview (and select) candidates
- Appraise performance
- Recommend pay increases and promotion
Ethics
The fundamental principles of right and wrong. Business decisions, including HRM decisions, should be ethical, but the evidence suggests that is NOT always what happens.
Recent surveys indicate that the general public and managers do not have positive per
Employee Rights
In the context of ethical human resource management, HR managers must view employees as having basic rights. Such a view reflects ethical principles embodied in the U.S. Constitution and Bill of Rights.
1) Right of free consent - People have the right to
FOUR Standards for Identifying Ethical Practices
1) In their relationships with customers, vendors, and clients, ethical companies emphasize MUTUAL BENEFITS.
2) Employees ASSUME RESPONSIBILITY for the actions of the company.
3) The company has a SENSE OF PURPOSE or vision that employees value and use in
For human resource practices to be considered ethical, they must satisfy three basic standards:
1) HRM practices must result in the greatest good for the largest number of people.
2) Employment practices must respect basic human rights of privacy, due process, consent, and free speech.
3) Managers must treat employees and customers equitably and fai
Median Salaries for HRM Positions
The salaries vary depending on education and experience, as well as the type of industry in which the person works.
Usually, HR generalists make between
$50,000 and $80,000, depending on their experience and education level.
Generalists usually perform th
The primary professional organization for HRM is the _________________________________________________________ with more than 250,000 members.
Society for Human Resource Management (SHRM)
Which HR functions are primarily concerned with ensuring employees are capable of doing their current job and that employees are satisfied with their rewards?
Training & Pay and Benefits
____________________ typically have responsibilities related to all HR functions such as analyzing work, interviewing, training and performance appraisals.
Supervisors
Careers in HRM may involve ________________ work in fields such as recruiting, training, or compensation
Specialized