Project quality management
_____________ ensures that the project will satisfy the stated or implied needs for which it was undertaken
quality management plan, project dashboard, quality metrics descriptions, quality checklists
Key outputs produced as part of project quality management include:
quality
the degree to which a set of inherent characteristics fulfill requirements
conformance to requirements
________ means the project's processes and products meet written specifications
fitness for use
_________ means that a product can be used as it was intended
customer
The _________ ultimately decides that the quality level is acceptable
quality standards
Quality planning includes identifying which _______ are relevant to the project
metric
a standard of mesurement
...
__________ allow organizations to measure their performance in certain areas and to compare them over time or with other organizations
failure rates, availability of goods, customer satisfaction ratings, time
examples of common metrics
project dashboard
a graphical screen summarizing key project metrics
project human resource management
___________ is concerned with making effective use of the people involved with a project
checklist
____________ helps project teams verify that a set of required topics or steps has been covered or performed
project human resource management plan
the main output produced as part of project human resource management planning is ___________
project organizational chart
a graphical representation of how authority and responsibility is distributed within the project
responsibility assignment matrix
a ___________ is a matrix that maps the work of the project as described in the WBS to the people responsible for performing the work
RACI charts
a type of RAM that show responsibility (who does the task, accountability (who signs off on the task or has authority for it), consultation (who has information necessary to complete the task), and informed (who needs to be notified of task status/results
resource histogram
a column chart that shows the number of resources required for or assigned to a project over time
number of people
senior managers often create a resource histogram in which columns represent the _________ needed in each skill category
staffing management plan
describes when and how people will be added to and removed from a project
failure to communicate
Many experts agree that the greatest threat to the success of any project is a __________
project communications management
__________ involves generating, collecting, disseminating, and storing project information
communications management plan, project web site
key outputs of project communications management are:
90
Many project managers say that _______ percent of their job is communicating, yet many project managers fail to take the time to plan for project communications
communications management plan
a document that guides project communications
stakeholder communications requirements
it is important for a communications management plan to address _______
project web sites
_______ provide a centralized way of delivering project documents and other communications
risk
an uncertainty that can have a negative or positive effect on meeting project objectives
opportunities
some people only view risks as negative and call positive risks _______
risk management plan
a _______ documents the procedures for managing risk through the life of a project
contingency plans
predefined actions that the project team will take if an identified risk event occurs
fallback plans
_______ are developed for risks that have a high impact on meeting project objectives, and are put into effect if attempts to reduce the risk are not effective; sometimes called contingency plans of last resort
contingency reserves (contingency allowances)
funds held by the project sponsor that can be used to mitigate cost or schedule overruns if unknown risks occur
risk events
_______ refer to specific, uncertain events that may occur to the detriment or enhancement of the project
negative risk events
_______ include the performance failure of a product produced as part of a project, delays in completing work as scheduled, increases in estimated costs, supply shortages, litigation against the company, and strikes
positive risk events
____________ include completing work sooner than planned or at an unexpectedly reduced cost, collaborating with suppliers to produce better products, and obtaining good publicity from the project
matrix
you can chart the probability and impact of risk events on a ____________
risk register
a document that contains the results of various risk management processes and is often displayed in a table or spreadsheet format
root cause
the real or underlying reason a problem occurs
triggers
indicators of symptoms of actual risk events
contracts
mutually binding agreements that obligate the seller to provide the specified products or services, and obligate the buyer to pay for them
project procurement management
____________ includes acquiring or procuring goods and services for a project from outside the organization
outsourcing
procurement is often referred to as ____________
make-or-buy analysis
____________ involves estimating the internal costs of providing a product or service, and comparing that estimate to the cost of outsourcing
procurement management plan
a document that describes how the procurement processes will be managed, from developing documentation for making outside purchases or acquisitions to contract closure
fixed-price (lump-sum)
____________ contracts involve a fixed total price for a well-defined product or service
cost-reimbursable
____________ contracts involve payment to the seller for direct and indirect actual costs
time-and-material
____________ contracts are a hybrid of both fixed-price and cost-reimbursable contracts
unit pricing
____________ can be used in various types of contracts to require the buyer to pay the supplier a predetermined amount per unit of service
request for proposal
a document used to solicit proposals from prospective suppliers
proposal
a ____________ is a document in which sellers describe what they will do to meet the requirements of a buyer
request for quote
a document used to solicit quotes or bids from prospective suppliers
bid
a document prepared by sellers providing pricing for standard items that have been clearly defined by the buyer
RFPs, RFQs
____________ are used for procurements where there are a variety of ways to meet a need, while ____________ are used for more standard items
contract statement of work
a description of the work that is to be purchased; a type of scope statement
supplier evaluation matrix
after doing a thorough evaluation of potential suppliers, many organizations summarize evaluations using a ____________ - a type of weighted scoring model
suppliers
____________ are often evaluated on criteria related to cost, quality, technology, past performance, and management