Human Resources
The people within an organization
Employee engagement
a combination of job satisfaction, ability, and willingness to perform for the organization at a high level and over an extended period of time
Cost center
A division or department that brings in no revenue or profit for the organization- running this function only costs the organization money
Revenue centers
Divisions or departments that generate monetary returns for the organization
Productivity center
A revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization
Productivity
The amount of output that an organization gets per unit of input, with human input usually expressed in terms of units of time
Effectiveness
a function of getting the job done whenever and however it must be done
Efficiency
a function of how many organization resources we used in getting the job done
Job satisfaction
The feeling of well being that we experience in our jobs- basically whether or not we like what we do and the immediate environment surrounding us and our jobs
Turnover
The permanent loss of workers from the organization
Absenteeism
The failure of an employee to report to the workplace as scheduled
Information age
An era that began around 1980- in which information became one of the main products used in organizations; it is characterized by exponential increase in available information in all industries
Knowledge workers
workers who use their head more than their hands and who gather and interpret information to improve a product or process for their organizations
Line managers
the individuals who create, manage, and maintain the people and organizational process that create whatever it is that the business sells
Staff managers
individuals who advise line managers in some field of expertise
Technical skills
the ability to use methods and techniques to perform a task
Human relation skills
the ability to understand, communicate, and work well with individuals and groups though developing effective relationships
Empathy
being able to put yourself in another person's place- to understand not only what that person is saying but why the individual is communicating that information to you
Conceptual and design skills
the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem
Business skills
The analytical and quantitative skills- including in depth knowledge of how the business works and its budgeting and strategic planning process- that are necessary for a manager to understand and contribute to the profitability of the organization
Society for Human Resource Management
The largest and most recognized of the HRM advocacy organizations in the united states