Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
reliability
Which of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?
validity
________ validation is considered the most dependable method of validating an employment test.
Predictive
________ tests include assessments of general reasoning ability and of specific mental abilities like memory and inductive reasoning.
Cognitive
________ represents a tendency to be sociable, assertive, and active.
Extraversion
The tendency for one to be trusting, compliant, caring, and gentle is the personality dimension known as ________.
agreeableness
Which personality characteristic is comprised of both achievement and dependability?
conscientiousness
Which of the following is used to measure job knowledge?
achievement tests
A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance.
management assessment center
What type of screening is used to reduce absenteeism and establish a baseline for future insurance claims?
physical exams
Which of the following refers to a procedure designed to obtain information from a person through oral responses to oral inquiries?
interview
When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a(n) ________ interview.
selection
Which of the following is another term for an unstructured interview?
nondirective
Which of the following terms refers to a group of interviewers working together to question and rate one applicant?
board interview
In a ________ interview, a panel questions several candidates simultaneously.
mass
During an interview, Tanya discusses her numerous accomplishments at previous jobs and praises the interviewer frequently. Tanya is most likely using ________.
impression management
A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________.
structured situational interview
How many interviewers usually question applicants during a structured situational interview?
5
Which of the following is a common characteristic of computerized interviews?
rapid questions
Which of the following most likely combines aspects of behavioral and situational questioning?
case interviews
Which of the following terms refers to helping new employees appreciate the values and culture of a firm?
onboarding
Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
assisting new employees in selecting the best labor union
The methods used to give new or present employees the skills they need to perform their jobs are called ________.
training
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
negligent training
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
on-the-job training
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
apprenticeship training
Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?
videoconferencing
Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
job aid
Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
learning portal
________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
Diversity training
Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
performance appraisal
Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?
management by objective
Which of the following terms refers to an appraisal that is too open to interpretation?
unclear standards
Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
halo effect
A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________.
central tendency
Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?
leniency
The ________ problem occurs when supervisors tend to rate all their subordinates consistently low.
strictness
Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's individual differences such as age, sex, and race?
bias
Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?
immediate supervisor
Which of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?
upward feedback