MGMT 440: All Connect Quizzes

Discipline in organizational settings is frequently dispensed in response to all of the following EXCEPT:

membership in a worker's union

Under progressive or corrective discipline, the normal sequence of actions taken by management in disciplining an employee would be:

oral warning, written warning, suspension, and discharge

In administering organizational discipline, two principles that are central to just cause are progressive discipline and ____.

Due Process

In the context of employee relations, grievance procedures:

outline the steps to be taken by employees for appealing any management action they believe violates the union contract and/or corporate procedures.

The process whereby the involved parties voluntarily agree to settle a dispute through the use of an independent third party is called:

grievance arbitration

Erica works in an organization that gives her the right to appeal a disciplinary action taken against her to her manager's superior. Her organization is following an appeal procedure termed as an open-door policy.

True

An employment arbitration program is a dispute resolution program for employees in unionized organizations.

False

All union contracts recognize the right of management to discipline or discharge employees for just cause.

True

Paul, an employee charged with serious rule violation believes that his organization will deal with him fairly and justly by following due process. It means that he will receive notification and explanation of the allegation, will go through an impartial

True

Under the National Labor Relations Act of 1935, a union has a statutory duty to fairly represent only employees who are union members in the bargaining unit.

False

The activities and behaviors people believe are necessary in the performance of their jobs and the direction(s) in which individuals believe they should channel their effort on their jobs constitute:

role perceptions

Which of the following methods of performance appraisal is also known as performance management, results management, and work planning and review program?

Management by objectives

In the ____ method of performance appraisal, an employee is assessed on factors such as quantity of work, dependability, job knowledge, attendance, accuracy of work, and cooperativeness.

graphic rating scale

Leniency, central tendency, and recency are considered as some of the ____ in performance appraisals.

errors

Which of the following is the component of a performance improvement plan that is addressed in the performance appraisal process?

Where are we now?

In the multi-rater assessment method of performance appraisal, managers, peers, customers, suppliers, or colleagues are asked to complete questionnaires on an employee being assessed.

True

The writing skill of an appraiser can affect an employee's performance evaluation when the essay appraisal method is used.

True

The critical-incident appraisal method is high in objectivity.

False

In the checklist method of performance evaluation, an evaluator is generally aware of the weights associated with each question.

False

An advantage of using the forced-choice rating method of performance appraisal is that its results can be easily communicated to the employees.

False

The general-duty clause in the Occupational Safety and Health Act (OSHA):

requires employers to comply with the intent of the act.

The U.S. Department of Labor currently uses five major categories to classify occupational illnesses: (1) occupational skin diseases or disorders, (2) respiratory conditions due to toxic agents, (3) poisoning (systemic effects of toxic materials), (4) ___

hearing loss

Which of the following is true of burnout?

Any work that inherently includes significant and continuing frustration, conflict, and pressure can lead to burnout.

Naomi is not as productive at work as her colleagues are. The management feels she is under the influence of drugs. They have asked her to play a video game using a joystick, and have noted her reaction times and coordination. Such type of tests is an exa

impairment testing

Many organizations, small, medium or large, are attempting to help employees overcome their personal problems like drug abuse, depression, anxiety, domestic trauma, financial problems, and other psychiatric/medical problems. Most often, they are in the fo

Employee Assistance Programs

The tendency to be susceptible to accidents due to an employee's physical and mental makeup can be used to justify an accident.

False

In order to measure safety, only disabling injuries are used in determining accident frequency and severity rates.

True

Accident prevention is the preferred approach in organizational safety programs.

True

An employee assistance program (EAP) is defined as any employer-sponsored benefit or working situation that helps employees balance work and non-work demands.

False

A "zero tolerance" policy to workplace violence necessarily means dismissal of an offending employee.

False

As per studies conducted on rewards in organizations, the most probable reason good employees quit their jobs is ____.

lack of recognition

Which of the following is an example of an extrinsic reward?

Job Promotion

____ is a feeling of being accepted by and belonging to a group of employees through adherence to common goals, confidence in the desirability of those goals, and the desire to progress toward the goals.

Morale

Paid vacations, pension schemes, health insurance, and retirement plans are examples of ____ provided to an employee.

Benefits

Robin is happy about his compensation structure as he earns more than his colleagues in the same company. But in comparison to what his friends are earning in similar job positions in other organizations, Robin feels that he is underpaid. This implies tha

External equity

Surveys repeatedly show that employees do not have much confidence that a positive relationship exists between performance and pay.

True

Job satisfaction is synonymous with motivation

False

Garnishment is a legal procedure by which an employer is empowered to withhold wages for payment of an employee's debt to a creditor.

True

According to the equity theory of motivation, if an employee believes she or he is being overpaid, that employee is less likely to work hard.

False

Individual equity concerns what an employee is being paid for doing a given job compared to what other employees in the same organization are being paid to do their jobs.

False

Establishing pay ranges within an organization involves determining the relative worth of the different jobs to the organization, which helps ensure:

internal equity

The primary method of determining the relative worth of a job in any organization is:

Job evaluation

Another name for degree statements, which describe the specific requirements of each job subfactor, is:

profile statements

The mailed questionnaire method of wage or salary surveys must be used only when:

the jobs have a uniform meaning throughout an industry.

The top management of an organization feels that it is unnecessary to burden the human resources department with complex and time-consuming job evaluations when the reality of the industry can fairly price jobs. Such an organization is following a:

Market-based pay system

In the point method of job evaluation, job profile statements are used to describe the compensable factors of the jobs in detail.

False

The factor comparison method is similar to the point method except that the former involves a monetary scale instead of a point scale.

True

The factor comparison and job ranking methods have a common feature in that they evaluate jobs against a predetermined scale or class, whereas the point system and the job classification system evaluate jobs only in comparison to the other positions in an

False

In the context of wage and salary curves, underpaid jobs are called green-circle jobs; when wages are overly high, the positions are known as red-circle jobs.

True

The minimum of a pay grade's range places a ceiling on the rate that can be paid to any employee whose job is classified in that grade.

False

As a result of the minimum wage laws and labor market competition, most incentive plans include a:

guaranteed hourly wage or salary

Bonus and merit pay increase are both incentives based on performance. However, the difference between the two is that:

a bonus is paid on a one-time basis and a merit pay increase is perpetuated year after year.

In the context of stock options for managerial personnel, ____ are priced at the market price but only exercisable if the stock price reaches or exceeds a price goal within a defined period.

performance-vesting options

Which of the following generally refers to incentive plans that involve employees in a common effort to achieve a company's productivity objectives, based on the concept that the resulting incremental economic gains are distributed among employees and the

Gain sharing

Most Scanlon plans pay ____ percent of the bonus fund to employees and ____ percent to the company.

75, 25

The draw plan method of commission is especially useful for salespeople whose sales tend to be uniform from month to month.

False

The most common type of incentive award for managerial employees is the annual cash bonus.

True

In case of stock options for managerial personnel, the recipients tend to prefer incentive stock options (ISOs), whereas the granting organizations tend to favor normal stock options.

True

The trend today is to relate executive compensation to organizational performance.

True

A medium-sized company in Spain has a unique work culture. They have divided their workforce into competitive teams. Each team plans its own work, performs equipment maintenance, keeps records, obtains supplies, and decides on new members for the work uni

True

The U.S. Department of Labor compiled information about organizations' payments toward employee benefits in 2013. As per the compilation, the single most expensive cost for organizations was:

medical-related payments

Under company-sponsored retirement plans, the ____ is a hybrid of the traditional defined-benefit plan.

cash balance plan

The act passed by Congress in 1984 with a view to liberalize the eligibility requirements, vesting provisions, maternity/paternity leaves, and spouse survivor benefits of retirement plans was the:

Retirement Equity Act

An employer-sponsored SIMPLE IRA (individual retirement account):

is a relatively new retirement option that is available to employers with 100 or fewer employees.

The major difference between a health maintenance organization (HMO) and a preferred provider organization (PPO) is that under a PPO:

employees have much more freedom to choose their own doctors

Health insurance under social security, commonly known as Medicare, provides partial hospital and medical reimbursement for persons over 65.

True

A defined-contribution plan to which only the employer contributes is called a noncontributing plan.

True

In the context of health insurance plans, a base plan defines a broad range of covered expenses, including all services that may be required for successful treatment.

False

Disability insurance is designed to protect employees who experience permanent total disability and short-term partial and total disability.

False

One of the drawbacks of flexible-benefits plans, or the cafeteria plans, is that tax laws limit the amount of individual flexibility in certain situations.

True

In order to offset the pressures of the unions, employers formed associations and took legal action against them. The ____ stated that a union could be punished if either the means used or the ends sought were deemed illegal by the courts.

Conspiracy Doctrine

An injunction is a court order to stop an action that could result in ____ when a situation is such that no other adequate remedy is available to protect the interests of an injunction-seeking party.

irreparable damage to property

The Railway Labor Act (1926) set up the administrative machinery for handling labor relations within the railroad industry of the United States. Which of the following statement is true about the act?

the act was extended to include airlines

The worker's union of Systic Corp. is attempting to persuade Infora Inc., a major customer of Systic Corp, to stop doing business with their employer until they agree to the union's demands. This situation depicts a:

secondary boycott

Structurally, the American Federation of Labor-Congress of Industrial Organizations (AFL-CIO) is the largest organizational unit within the union movement. However, technically, it is a(n):

voluntary federation of unions

Yellow-dog contracts describe an agreement between an employee and an employer that, as a condition of employment, the employee would not join a labor union.

True

The Norris-La Guardia Act established no administrative procedures to ensure implementation of employee rights to bargain with employers on the terms and conditions of employment.

True

The Norris-La Guardia Act created the National Labor Relations Board (NLRB).

False

Under right-to-work laws, employees in unionized organizations are required to belong to a union or pay the union dues, even if they do not wish to be represented by the union.

False

Union membership for government employees has declined recently.

False

____ means a union represents all employees (both union members and nonmembers) in the bargaining unit in negotiating their wages, hours, and terms and conditions of employment.

Exclusive bargaining representative

If the National Labor Relations Board (NLRB) does not permit another election in a bargaining unit within 12 months of a union's certification, it is known as a:

certification bar

A situation that occurs when management makes its best offer at the outset of bargaining and firmly adheres to the offer throughout the bargaining sessions is termed as:

boulwarism

Employers often pool together in an employer association, which negotiates a single agreement for all involved employers. Such multiemployer bargaining on a regional or national basis is often referred to as:

industrywide bargaining

A(n) ____ requires that all employees in the bargaining unit join a union and retain membership as a condition of employment. Whereas a(n) ____ requires employees to pay a representation fee as a condition of employment even if they are not joining the un

union shop, agency shop

Under the so-called captive-audience doctrine, union representatives have the right to speak against the management on company time to employees and require employees to attend the meeting.

False

Good-faith bargaining consists of sincere intentions of both parties, union and management, to negotiate differences and reach a mutually acceptable agreement.

True

Checkoff is an arrangement made with a company under which it agrees to withhold union dues, initiation fees, and assessments from the employees' paychecks and submit this money to the union.

True

In general, union contract provisions specify that seniority has to be avoided within a bargaining unit for transfers to higher-level jobs, layoffs, recalls from layoffs, choice of work shifts and vacation periods.

False

strike is a refusal of an employer to let its employees work.

False