A recall system involves only making appointments for teeth cleaning.
False
Which time of day is considered most appropriate when treating young children?
Early morning
In reference to appointment management, prime time refers to:
the time most frequently requested by patients
The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
There is evidence of decreased productivity
Which of the following statements is not true about a recall system?
It is used solely for preventive recall.
The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.
True
The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:
prepare the tooth and seat the crown.
An outline of a dental appointment book is referred to as a:
matrix
Which recare system has the patient scheduling appointments before they leave the office?
advanced appointment system
Which of the following units of time are not common increments found in a dental appointment system?
30 minutes
Disadvantages of using a telephone recare system include all except which of the following?
May be a practice builder
A "buffer" is used in the appointment scheduler for:
emergency dental appointments, busy periods of the morning, and busy periods of the afternoon.
When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?
Schedule the appointment during a buffer period, and Ask the patient questions to determine the severity of the emergency.
Which of the following types of treatment are commonly dovetailed in an appointment schedule?
denture adjustment
The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.
The first statement is true and the second statement is false.
When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?
Two
All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
telephone calls
The objectives of good appointment book management include all except which of the following?
Allow for maximum down time