Is overseeing financial activities activities the responsibility of the clinical assistant or the business assistant?
Business Assistant
What is the best way for a new employee to learn about office protocol?
office procedure manual
What continues to replace "handwritten" operating procedures in the handling of business?
Computers
What is another term that is used for a patient statement?
Ledger
How much free space should be left on each shelf of a filing cabinet?
4 inches
What is used to mark a space from which a record has been taken?
Outguide
Which filing system is easiest to use?
Alphabetic
If a patient has not been seen within the last 3 years, would that patient be considered active or inactive?
Inactive
What are the most common time lengths used for scheduling units of time in a dental practice?
15 minutes
What are four elements should be outlined in an appointment book?
Office hours, buffer times, meetings, holidays
If an patient does not keep and appointment, where should this information be recorded?
Patient recorded and appointment book
What is the most common time period for recall?
6 months
If a patient was last seen in March, what recall time would be used?
September
What two factors must be determined when a product must be reordered?
Rate of use, Lead time
How is an item marked for reorder?
Reorder tages
Identify three ways that supplies can be ordered?
Dental supply sales representatives, catalog by phone, fax, mail order, or bar code online
If an item you ordered is not currently available from a supply company, the item is placed on?
Backorder
Is a hand piece considered an expendable item, why or why not?
No, because they are not relatively low cost.
Consumables and Disposables
Anything used once
Expendables
anything under 50 dollars that you use a couple of times then throw out. mirror, or a bur
Nonexpendables
curing light, calculator,
Major Equipment
Hand tools, dental chair. 5 to 10 years air compressor, computer