social contract
reflects the expectations in the employee employer relationship
human resource management
the process of attracting, developing, and maintaining a high quality work force
strategic human resource management
mobolizes himan capital to implement organizational strategies
human capital
the economic value of people with job relevant abilities, knowledge, ideas, energies, and commitments
discrimination
occurs when someone is denied a job or job assignment for reasons not job relevant
equal employment opportunity
the right to employment and advancement without regard to race, sex, religion, color, or national origin
affirmative action
an effort to give perference in employment to women and minority group members
bona fide occupational qualifications
emmployment criteria justified by capacity to perform a job
sexual harassment
behavior of a sexual nature that affects a person's employment situation
comparable worth
holds that persons performing jobs of similar importance should be paid at comparable levels
independent contractors
hired as needed and are not part of the organizations permanent workforce
workplace privacy
the right to privacy at work
human resource planning
analyzes staffing needs and identifies actions to fill those needs
job analysis
studies exactly what is done in a job and why
job description
details the duties and responsibilities of a job holder
job specifications
list the qualifications required of a job holder
recruitment
is a set of activities designed to acctact a qualified pool of job applicants
realistic job previews
provide job candidates with all pertinent information about a job and organization
selection
choosing individuals to hire from a pool of qualified applicants
reliability
a selection device gives consistent results over repearted measures
validity
scores on a selection device have demonstrated links with future job performance
assessment center
examines how job candidates handle simulated work situations
work sampling
applicants are evaluated while performing actual work tasks
socialization
systematically influences the expectations, behavior, and attitudes of new employees
orientation
familiarizes new employees with jobs, coworkers, and organizational policies and services
training
provides learning opportunities to acquire and improve job related skills
coaching
occurs as an experienced person offers performance advice to a less experienced person
mentoring
assigns early career employees as proteges to more senior ones
modeling
uses personal behavior to demonstrate performance expected of others
management developement
training to improve knowledge and skills in the management process
performance management system
sets standards, assesses results, and plans for performance improvements
performance appraisal
the process of formally evaluating performance and providing feedback to a job holder
graphic rating scale
uses a checklist of traits or characteristics to evaluate performance
behaviorally anchored rating scale
uses specific descriptions of actual behaviors to rate various levels of performance
critical incident technique
keeps a log of someone's effective and ineffective job behaviors
multiperson comparison
compares one person's performance with that of others
360 feedback
includes in the appraisal process supervisors, subordinates, peers, and even customers
career
a sequence of jobs that constitutes what a person does for a living.
career planning
the process of matching career goals and individual capabilities with opportunities for theor fulfillment
career plateau
a position from which someone is unlikely to move to a higher level of work responsibility
work life balance
involves balancing career demands with personal and family needs
base compensation
a salary or hourly wage paid to an individual
fring benefits
nonmonetary forms of compensation such as health insurance and retirement plans
flexible benefits
programs allow employees to choose from a range of benefit options
family friendly benefits
help employees achieve better work life balance
employee assistance programs
help employees cope with personal stresses and problems
labor union
an organization that deals with employers on the worker's collective behalf
labor contract
a formal agreement between a union and employer about the terms of work for union members
collective bargaining
the process of negotiating, administering, and interpreting a labor contract