An organization's IT platform consists of the IT components and IT Services.
False
An organization with multiple business written (SBU's) each having different business models would most likely utilize a centralized organization structure?
False
Examples of Functional Area Information Systems (FAIS) are CBIS, ERP, TPS, and SCM.
False
Digital dashboards are information systems that support all managers of the organization.
True
Information technology refers to computer-based tools used to support the needs of an organization?
True
Data from FAIS systems is used to create business intelligence systems and dashboards to help a management make decisions.
True
The IT function is an organization is a support function and the primary goal is cost minimization.
True
Cross-functional business processes are horizontal, spanning multiple departments with each function (department) needing to complete an activity to complete the process.
True
A university register who uses her experience with university admissions along with your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be applying her knowledge in your application proce
True
What does a business analyst do?
Evaluates the company's business needs and select systems to improve performance
Enterprise resource planning systems _____.
are utilized to enable cross-functional business processes
The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the
CIO
Competitive advantage for an organization manifests itself as all of the following except:
Increased time to market
Which of the following is the correct hierarchy from the lowest level to the highest level?
Data, information, knowledge
A business process has inputs and outputs.
True
A business process always includes information systems.
False
BPR is a strategy for improving the efficiency of an organization's data collection.
False
The internet increases traditional barriers to entry into a market.
False
Reconciling bank accounts is an example of a(n):
Accounting Business Process
Which of the following is not a role that information systems play in business processes?
Establish standards
A company can create a competitive advantage by executing well designed business processes. An organization seeking significant improvement requiring complete redesign of their business processes would likely use which of the following methods?
Business Process Reengineering
For most companies, the Web ____ the threat that new competitors will enter the market by _____ traditional barriers to entry.
Increases, decreasing
Porter's 5 forces model helps organizations identify _____, whereas his value chain model helps organizations identify specific _____.
Business strategies, activities
Walmart's automatic replenishment system, which enables the company to reduce inventory storage requirements, is an example of which strategy for competitive advantage?
Cost leadership
An organization that has good Business and IT alignment is best described as which of the following?
Tight integration of the IT function with the organization's strategy, mission, and goals
Functional or information systems can be used to support the needs of the entire enterprise major portions of it.
True
Historically, the functional area information systems were often internally developed independently of one another.
True
Functional area information silos were particularly efficient when business processes crossed functional boundaries in an organization.
False
Enterprise resource management is an enterprise-wide effort to acquire and retain customers.
False
Enterprise resource planning systems take a(n) _____ view of the overall organization.
Business process
Which of the following is false?
Functional area information systems easily communicate with each other.
ERP systems cannot manage cross departmental processes.
False
Business processes may be located within one functional area or may span multiple functional areas.
True
Which of the following is the greatest challenges implementing ERP systems?
Gaining employee support to change and adopt ERP system capabilities
Two alternatives for ERP system computing environments are:
On Premise or SeaS
Comparing FAIS to ERP systems which of the following is true?
FAIS are developed internally while ERP are purchased
Which of the ERP implementation approaches is used when a company decides to adopt the best-practices include in ERP systems?
Vanilla approach
The IT Strategic Plan must be aligned with the organization's strategic plan.
True
The IT Steering committee is a critical component in developing and implementing the IT Strategic Plan.
True
The return on investment (ROI) method of cost-benefit analysis measures the effectiveness of management in generating profits with its available assets.
True
The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs.
True
Companies commonly apply the 80/20 rule when evaluating vendor applications software options. When using the 80/20 rule, companies should seriously consider _______.
Modifying their business processes if vendor applications meet 80% of their needs
The ASP and SeaS alternative for acquiring IT applications both rely on vendors to provide the hardware needed for applications to operate.
True
Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:
Benefits tend to be more tangible than costs
Which of the following is not an advantage of the buy option for acquiring IS applications?
Few types of off-the-shelf software are available, thus limiting confusion
Which of the following is a challenge for organizations following the traditional SDLC method?
Compressing time to build a system.
When a company evaluates options for acquiring information systems, which of the following is fundamental factor in the decision-making process?
The amount of code the company wants to write.
The __________ that changes are made in the systems development life cycle, the _______ expensive these changes become.
Sooner, less.
Which of the following systems acquisition methods is time consuming, costly, and may produce excessive documentation?
Systems development life cycle.
__________ is a method of delivering software in which a vendor hosts the applications and customers access these applications over the Internet.
Software-as-a-Service
With the exception of the Business Architecture area, Enterprise architecture addressees the same elements as Computer Based Information Systems (CBIS)
True
If a CEO wanted to know which systems were used to automate the business processes of the company, he would use the _____ area of enterprise architecture.
Application
The _____ area of Enterprise Architecture can be used to understand the computer hardware, networking and other physical devices.
Infrastructure/Technical
The two major categories of software are systems software and applications software.
True
Applications software cannot be run on computer hardware without operating systems software.
True
Users of software typically interact with which of the following:
Applications Software
The four deployment methods for cloud computing are public clouds, private clouds, hybrid clouds, and horizontal clouds.
False
One advantage of cloud computing is that it shifts IT from a capital expenses to an operating expense.
True
Customers that are using software-as-a-service are not using cloud computing.
False
______ handles all aspects of an application - the application software, the computing resources to run it, and data storage.
Software-as-a-service model
Cloud computing provides a financial advantage over on premise computing because:
Cloud computing is an operating expense while on premise computing is a capital expense
The alternatives for utilizing clod computing include which of the following:
Private Cloud, Public cloud and Hybrid Cloud
Analytic CRM systems help a company by interacting with its customers.
False
Operational CRM systems help a company ______ with customers while Analytical CRM systems help a company _______.
Interact with customers; business intelligence on customer behaviors and perceptions
Measuring customer churn helps a company know the magnitude of the number of customers it loses?
True
CRM is a customer-focused and customer-driven organizational strategy.
True
You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to a mid-size care of the same brand for you to drive. The salesperson is engaged in:
Up-selling
Supply chain management is comprised of core components; the components are:
Plan, source, make, deliver, return
A(n) ______ refers to the flow of materials, information, money, and services from raw materials suppliers, through factories and warehouses tot eh end customers.
Supply chain
_____ are the physical products, raw materials, and supplies that flow along a supply chain.
Material flows
IOS technologies assist with a number of SCM tasks, which of the following is NOT a benefit of IOS?
Removing uncertainty in demand forecasts
Which of the following is NOT a goal of supply chain management?
To increase cycle time
A major challenge in supply chain management is reducing uncertainty in demands and supply.
True
Supply chains structured with various links, the concept of managing a company's suppliers and suppliers', is the:
Upstream portion of the supply chain
The _____ is erratic shifts in orders up and down the supply chain.
Bullwhip effect
CRM systems are primarily concerned with _____ and SCM systems are mainly concerned with ______?
Marketing; operations
Aligning Business and IT strategies is important for organizations successful use of IT and has been a consistent theme throughout the semester?
True
Understanding how IT systems improve efficiency and reduce cost of cross-functional business processes has been a consistent theme throughout the semester?
True
Two major options for IT capabilities organizations can choose from are?
Cloud or On-Premise
Based on the ERP demo, companies utilizing SaaS cloud computing have lower IT costs than firms not using SaaS computing
True
Forward auctions are auctions that sellers use as a channel to many potential buyers.
True
Channel conflict occurs when click-and-monitor companies have problems with their regular distributors when they sell directly to customers online.
True
The name of the company who delivered the in-class meeting on SaaS ERP software was
Plex
Internet advertising is impersonal, one-way mass communication.
False
Business-to-consumer applications comprise the majority of electronic commerce dollar volume.
False
Which of the following is not an affect that E-commerce has had on organizations?
E-commerce is a costly medium for increasing market share
______ which is a broader concept than ______, is the buying and selling of goods and services as well as servicing customers, collaborating with business partners, and performing transactions within an organization.
Electronic business; electronic commerce
In _____ e-commerce, the sellers and buyers are organizations.
Business-to-business
If you are a worker managing your fringe benefits over your company's intranet, you are engaging in _______ e-commerce.
Business-to-employee
In ______ auctions, there is one buyer who wants to buy a product. Suppliers submit bids, and the lowest bid wins.
Reverse
eBay uses an ______ auction.
Forward
Which type of electronic commerce is the largest by dollar volume?
Business-to-business
_______ e-commerce is also known as e-tailing.
Business-to-consumer
The advantages of electronic commerce for consumers include all of the following except:
You typically cannot access additional information, so you do not have information overload
E-commerce and E-business are enabled by using the internet to enable access to ERP or FAIS systems?
True
A primary concern in using E-business capabilities is ______.
Security risks from exposing systems to internet threats
Which of the following is not an electronic commerce application?
Evaluating an employee
______ offer(s) consumers incentives to accept advertising and e-mail voluntary.
Permission marketing
Which of the following E-commerce activities would be utilized when interacting with suppliers?
eAuctions
Direct payment of Social Security benefits is an example of ______ e-commerce.
Government-to-citizen
The major components of the "digital economy" as discussed in class are?
Mobil, Social, and Cloud/big data
The major problem with RFID has been ______.
Expense
According to the article from CIO, businesses are moving ERP systems from on-premise to cloud-based architectures
True
Based on the information in the assigned McKinsey article, which of the following practices and systems have an outsized impsact on performance?
CRM/salesforce systems to enable and empower the salesforce
Organizations that use e-commerce and eBusiness utilize data gathered from interactions fir the purpose of analyzing the data with the objective of gaining insights into trends, patterns, and improve business outcomes.
True
Ebusiness/Ecommerce has evolved into the digital economy which is comprised of mobile, social media, and big data.
True
Businesses do not use social commerce for new products.
False
Human Resources departments only use social computing for external tasks.
False
The comments of consumers in the blogosphere concerning a company's products are called ______.
User-generated content
All of the following are used to provide online market research except:
Emails
The monitoring, collection, and analysis of socially generated data, and the resultant strategic decisions are combined in a process known as _______.
Social intelligence
Which of the following is true about the impact of social computing on customer service?
Customers themselves can be used to reduce problems
The function of ______ is to convert digital signals to analog signals and vise-versa.
Modems
It is important for applications and data to be dependent on each other
False
Data not refers to the quality of the data itself
False
There is no difference between master data and transaction data
false
Big Data is easy to define
False
_____________ occurs when the same data are stored in many places.
Data redundancy
An artiste is any characteristic or quality that describes a particular entity
Ture
In the data Hierarchy, the smallest element is the _______.
Bit
You have moved to a different apartment, but your electricity bill continues to be sent to your old address. The Post Office in your town has which problem with its data management
Data inconsistency
What are the three distinct characteristics that distinguish big data from traditional data?
Volume, velocity and variety
In a university's relational database, the student record contains information regarding the student's last name. The last name is a(n)
attribute
A standardized language used to manipulate data is ________.
Structured query language
The process of moving data from various sources into the data warehouse is called
extracting, transforming, and loading
An entity is a person, place, thing, or event about which information is maintained
True
An attribute is any characteristic or quality that describes a particular entity
True
Traditional data formats change __________ while big data formats change ___________
Slowly, rapidly
__________ describe the activities of the business, whereas __________ categorize(s), aggregate(s), and evaluate(s) data generated by the organization's activities
Transacton data, master data
_________ is a process that helps organization identity, select, organize, disseminate, transfer, and apply expertise that are part of the organization's memory and typically reside inside the organization in an unstructured manner.
Knowledge management
___________ occurs when various copies of the data agree
Data consistency
Historically, the percentage of IT projects that fully meet their goals is approximately ______%.
33%
Project management is comprised of the following major phases:
Define, Plan, Execute, Close-out
Scope, Communications, Budget and Risk Management are all elements of project management.
True
Risk management is used to manage projects and the techniques used are unique, risk management cannot be used to assist other business function?
False
Over the course of a project, there is an inverse relationship between the cost to correct a risk and likelihood a risk will occur.
True
Based on the CIO article on Business intelligence, they project the future capabilities will
Utilize advance technologies that calculate trends and future possibilities, predicting potential outcomes and making recommendations
The number of alternatives to be considered in decisions today is increasing.
True
Structured decisions address routine, repetitive problems for which standard solutions exist.
True
Unstructured decisions require a combination of standard solution procedures and individual judgment.
False
Targeted marketing is a good example of the discovery of previously unknown or hidden patterns.
False/ but possibly
true
An executive dashboard is very user friendly, supported by graphics, provides exception reporting and drill down, and provides information related to critical success factors.
True
In the video on artificial intelligence from DARPA they discuss past project involving self-driving cars. The duration from no one successfully completing the project to having several teams successfully complete the project was
12 months
Decisions today are becoming _____ complex, due to ______ uncertainty in the decision environment.
More; Increased
Which of the following is not a characteristic of a structured decision?
The first three phases of the decision-making process need not occur in any particular sequence
_______ decisions are more common at lower organizational levels.
Structured
In the video artificial intelligence from DARPA they discuss utilizing which of the following intelligent
Neural Networks
When there is no well-understood or agreed-on procedure for making a decision, the decision is said to be:
Unstructured
A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of decision?
semistructured - how ever it may be unstructured
In you were to use Excel and build a model to help test the impact of changes to input variables on output variables is an example of a decision-support system performing which type of analysis?
Sensitivity Analysis
Computer support is greatest for which of the following problems?
Structured and operational control
Searching for valuable business information in a database, data warehouse, or data mart is referred to as _______.
Data mining
Managers and executives need information on business activities and may utilize dashboards to understand how the performance of specific elements. The essential elements to measure success of a business are called
Critical Success Factors
The management cockpit best exemplifies which type of system?
Digital dashboard
For a company to have business intelligence capabilities which of the following are required?
Operational systems data
The name of the company that delivered the demo in class showing data visualization and dashboards was
Tableau
As discussed in class, completing the Foodmart exercise was an example of conducting business intelligence
true