ISM3011 Ch7-13 Exam Review

Any computer that stores hypermedia documents and makes them available to other computers on the Internet is called a _____.

server

Which term is used for unique identifiers of computer or network addresses on the Internet?

Domain names

Lisa works at an international corporation. On her work computer, she finds out that the numerical code assigned by the Internet Corporation for Assigned Names and Numbers (ICANN) to her computer system is 114.244.170.232. This numerical code is referred

Internet Protocol address

In the universal resource locator (URL) https://www.extab.org, the domain name is _____.

extab.org

Which indicates the top-level domain for the universal resource locator (URL) http://www.fiu.edu?

.edu

_____, software used by search engines, can go through the other pages that are part of your Web site, as long as there are links to those pages.

Crawlers

Housed at server farms, search engines use _____ to index data coming in from crawlers.

keywords

Which statement is true of Voice over Internet Protocol (VoIP)?

Callers can be screened even with blocked caller IDs.

The Internet is playing an important role in helping organizations reduce expenses, because _____.

Web applications can be used with minimum costs

Intranets are also called _____.

corporate portals

_____ encompasses all the activities a company performs in selling and buying products and services using computers and communication technologies.

E-business

A similarity between e-commerce and traditional commerce is that both:

concentrate on selling products to generate profit.

Price _____, in e-commerce, means all market participants can trade at the same price.

transparency

Using the _____ model, e-commerce sites sell digital products and services.

subscription

Identify the e-commerce business model that brings sellers and buyers together on the Web and collects commissions on transactions between these parties.

The brokerage model

E-commerce sites that use the _____ model collect data on consumers and businesses and then sell this data to other companies for marketing purposes.

infomediary

Companies exclusively using business-to-consumer (B2C) applications:

sell directly to consumers.

Online auction sites that involve business transactions between users of products and services are categorized as _____ e-commerce.

consumer-to-consumer

In the context of e-government applications, crisis response is categorized as a _____ application.

government-to-government

Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.

do not have a physical location to help maintain current customers

_____ are considered the first large-scale interactive global system.

Airline reservation systems

Which statement is true of a global information system (GIS)?

It facilitates communication between headquarters and subsidiaries in other countries.

In the context of a global information system (GIS), _____ refers to the use of managerial power to ensure adherence to the organization's goals.

control

In the context of a global information system (GIS), _____ is the process of managing the interaction among activities in different, specialized parts of an organization.

coordination

Before adding a global information system (GIS), international companies must take into consideration the _____ infrastructures of the countries where its subsidiaries are located.

telecommunication

One of the issues with a global information system is that too much _____ can decrease an organization's flexibility in responding to local preferences-even time differences.

standardization

The systems development life cycle (SDLC) is also known as the _____.

waterfall model

In the context of the planning phase of the systems development life cycle (SDLC), which is an example of an externally identified problem?

Suppliers noting inefficiency in the inventory control procedure

Which is a characteristic of joint application design (JAD)?

It centers on a structured workshop in which users and system professionals come together to develop an application.

During the _____ phase of the systems development life cycle (SDLC), analysts investigate a proposed solution's feasibility and determine how best to present the solution to management to obtain funding.

planning

Finding out what users do and how they do it part of the ______ phase of the software development life cycle.

requirements-gathering and analysis

During the _____ phase of the systems development life cycle (SDLC), analysts choose the solution that is the most realistic and offers the highest payoff for the organization.

design

During the maintenance phase of the software development life cycle, the information system is ______.

operating

_____ feasibility is concerned with whether a new system can be completed on time.

Scheduling

_____ feasibility is concerned with issues such as political repercussions of using an information system and meeting the requirements of the Information Privacy Act.

Scheduling

Which function is coordinated by a supply chain management (SCM) system?

Procuring materials and transforming them into intermediate and finished products or services

In the context of supply chain management (SCM) technologies, _____ enables business partners to send and receive information on business transactions.

electronic data interchange

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

It aims to improve operational efficiency and manage inventory.

In a customer relationship management (CRM) system, marketing strategies focus on:

long-term relationships with customers.

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

personalization

Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

Knowledge management

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

unified database

A(n) _____ is an interactive information system consisting of hardware, software, data, and models (mathematical and statistical) designed to assist strategy makers in an organization.

decision support

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

Structured

During the _____ phase of the decision-making process, ideas are converted into actions.

implementation

In the _____ phase of the decision-making process, data is collected from a variety of internal and external sources and processed.

intelligence

In the context of the features of a decision support system (DSS), _____ analysis enables you to apply different variables in decision making.

sensitivity

Managers use executive information systems (EISs) to:

spot trends

A collaboration system supports decision makers by providing access to_____.

a shared environment

A(n) _____ system uses spatial and nonspatial data and specialized techniques for storing coordinates of networks of lines (roads, rivers, streets) and reporting zones (zip codes, cities, counties, states).

geographic information