A centralized network is one in which
Select one:
a. team members are free to interact with any of the team members.
b. team members communicate through one individual to make decisions.
c. team members communicate with an assigned partner.
d. team member
team members communicate through one individual to make decisions.
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
Select one:
a. Write lengthy explanations
b. Respect the reader
c. Get a second opinion
d. Know your point and get to it
e. Write clearly rather than im
Write lengthy explanations
Channel richness refers to the
Select one:
a. number of messages a channel can carry at one time.
b. speed in which messages can be carried.
c. amount of information that can be transmitted during a communication
episode.
d. number of channels available a
amount of information that can be transmitted during a communication
episode.
Communication is defined by the text as the process by which information is
Select one:
a. shared.
b. exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
c. received.
d. transmitted to others.
e. stor
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
Downward communication is usually used to communicate information about all of the
following EXCEPT
Select one:
a. indoctrination.
b. procedures.
c. performance feedback.
d. suggestions for improvement.
e. implementation of goals.
suggestions for improvement.
Good listeners exhibit all of the following characteristics EXCEPT
Select one:
a. asking questions.
b. having preconceptions.
c. tolerates bad habits.
d. judges content, not delivery errors.
e. all of these.
having preconceptions.
Information distortion or loss of message content is a major problem with
Select one:
a. upward communication.
b. formal communication.
c. downward communication.
d. informal communication.
e. horizontal communication.
downward communication.
Jenna composes an email from home to her boss to inform him that she will be late
getting to work that day. The act of composing an email involves which stage of the
communication process?
Select one:
a. Selecting a channel
b. Sifting through noise
c. Pro
Encoding the message
Listening is ____ of effective communication.
Select one:
a. 10 percent
b. 25 percent
c. 40 percent
d. 50 percent
e. 75 percent
75 percent
Managers' communication is _______-directed, in that it directs everyone's attention
toward the vision, values, and desired goals of the team or organization and
influences people to act in a way to achieve the goals.
Select one:
a. image
b. idea
c. purpo
purpose
Messages that appraise how well individuals and departments are doing their jobs
are called
Select one:
a. job instructions.
b. implementation of strategies.
c. practices.
d. performance feedback.
e. indoctrination.
performance feedback.
Non-verbal communication has the biggest impact when using ____.
Select one:
a. video conference
b. telephone
c. formal letter
d. face-to-face communication
e. newspaper article
face-to-face communication
Ron, a new associate at Barkley and Sons, is working to cultivate personal
relationships with individuals outside of his department, in hopes that someday these
relationships will help him succeed professionally. Ron is developing which of the
following?
Personal communication network
Sharon is a part of a software engineering team. Her task is to develop a diagnostic
program for the medical profession. This is a very complex task. What type of
communication structure would work best for her group?
Select one:
a. Linear
b. Centralized
Decentralized
The capacity of an information channel is influenced by all of these EXCEPT
Select one:
a. the ability to establish a personal focus.
b. the ability to handle multiple cues simultaneously.
c. the ability to facilitate rapid, two-way feedback.
d. the abili
the ability to minimize costs.
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
Select one:
a. personal information.
b. vicious gossip.
c. business-related.
d. destructive because it is not accurate.
business-related.
The receiver ____ the symbols to interpret the meaning of the message.
Select one:
a. encodes
b. transmits
c. decodes
d. responds to
e. must ignore
decodes
The term ____ is defined as "an individual's level of fear or anxiety associated with
either real or anticipated communication."
Select one:
a. leadership trepidation
b. public consternation
c. anticipation nervousness
d. communication medium
e. communica
communication apprehension
Upward communication is usually used to communicate information about all of the
following EXCEPT
Select one:
a. suggestions for improvement.
b. performance reports.
c. indoctrination.
d. financial and accounting information.
e. grievance and disputes
indoctrination.
What kinds of skills are fundamental necessities in every part of a manager's job?
Select one:
a. Organizational
b. Communication
c. MBWA
d. Analysis
e. Punishment
Communication
What percentage of a manager's time is spent in direct communication?
Select one:
a. 20 percent
b. 100 percent
c. 50 percent
d. 80 percent
e. 40 percent
80 percent
When an electronic mail system is installed as part of the communication system,
what element of the communication process is changed?
Select one:
a. Channel
b. Message
c. Sender
d. Filter
e. Receiver
Channel
Which communication channel would be most successful to inform managers of
impending company-wide layoff?
Select one:
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. None of these
Face-to-face contact
Which of the following is described by the text as a communication channel that flows
within the chain of command or task responsibility defined by the organization?
Select one:
a. Formal communication
b. Horizontal communication
c. Downward communication
Formal communication
Which of the following is the most familiar and obvious flow of formal communication?
Select one:
a. Downward communication
b. Gossips
c. Horizontal communication
d. Upward communication
Downward communication
Which of the following links employees in all directions, ranging from the president
through middle management, support staff, and line employees?
Select one:
a. Management by wandering around
b. Vertical communication
c. Diagonal communication
d. The gra
The grapevine
Which of these is the richest medium for communication?
Select one:
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. Voice mail
Face-to-face contact
Will explains to his boss that his computer has a virus, and needs to be scanned and
cleaned. This is an example of which topic of upward communication?
Select one:
a. Problems and exceptions
b. Suggestions for improvement
c. Performance reports
d. Grieva
Problems and exceptions
____ are examples of channels which managers might choose to use when
communicating with employees.
Select one:
a. Newsletter, telephone, and feedback
b. Telephone, electronic mail, and memo
c. Television, encoding, and letter
d. National newspapers and t
Telephone, electronic mail, and memo
____ does not focus on a single receiver, uses limited information cues, and does
not permit feedback.
Select one:
a. Bulletins
b. Telephone conversations
c. Video conference
d. Face to face contact
e. A personal memo
Bulletins
____ is necessary for communication to be considered two-way.
Select one:
a. Message
b. Channel
c. Feedback
d. Noise
e. Circuit
Feedback
____ is(are) typically ambiguous, concern novel events, and impose great potential
for misunderstanding.
Select one:
a. Nonroutine messages
b. Channel richness
c. Routine messages
d. Feedback
e. Nonverbal communications
Nonroutine messages
____ refers to dialogue across boundaries and hierarchical levels about the team or
organization's vision, critical strategic themes, and values that help achieve important
goals.
Select one:
a. Tactical discussion
b. Strategic conversation
c. Intentional
Strategic conversation
____ refers to the amount of information that can be transmitted during a
communication episode.
Select one:
a. Channel richness
b. Electronic mail
c. Encoding
d. Upward communication
e. Feedback
Channel richness