In order to get a comprehensive evaluation of the computer programmers he managed, Justin organized a(n) __________________, where he asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process
360-Degree Review
Today, most managers perform some functions associated with ______________
human resource management
When AJ was hired by Idle Time Gaming, Inc., he accepted an opportunity to be part of the management training program. Besides on-the-job coaching, a common aspect of management development programs is ____________.
job rotation
Workers originally formed unions ___________.
to protect themselves from intolerable work conditions and unfair treatment
A few years ago, a mid-level manager who was still completing her probationary period at a new job was called in by her direct supervisor for a first month evaluation. The conversation became rather unpleasant when the supervisor alluded to his disappoint
quid pro quo
When negotiations appeared to be going in the wrong direction, a HVAC systems company and its union representatives agreed to bring in a(n) _______________. This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n) _____
mediator; arbitrator
When was it common for employees to have 60-hour work weeks?
Early 1900's
McGregor recognized that ____________.
their attitude toward workers affected how managers proceeded to motivate
Betty is the assistant store manager at a trendy clothing store. The store hires lots of seasonal employees. Betty has little regard for the skill or ability of those she hires, and she is certain that few would come to work on time each day if it weren't
Theory X
Which of the following approaches suggests that a manager believes that employees should be involved in both defining problems and in designing the solutions?
McGregor's Theory Y
William Ouchi's theory Z recognized ___________.
the merits of a hybrid form of Japanese style management and American style of management
A Michigan State University student spends his summer months in his hometown, where he works for a local micro-brewery during the evening hours. In the late morning, he attends the local community college, where he takes a summer course that he knows will
Expectancy Theory
Becca works for a large management consulting firm, as a junior level consultant. She recently learned that another consultant who was hired at the same time has already received a step-up promotion. Becca knows that she has contributed to well-received p
experiment with Ouchi Theory Z ideas
An HR director was reviewing the job description for a new position in the Information Technology department of his company. He quickly jotted down a few comments that he would later share with the department manager. Among other things, his comments incl
job enrichment
As the director of Human Resource Management for Idle Time Gaming, Inc., Addie's responsibilities included __________________.
recruiting talented employees, developing and training employees, and selecting tools for performance evaluations
Adam was recruiting project managers for his small business. As he finalized the job description for the position, he worried about attracting top talent. He knew the job would be challenging, but his concern was ____________. When it comes to recruiting
compensation
Which agency is charged with enforcing affirmative action programs?
EEOC
Businesses want productive employees. __________ focuses on short-term skills, whereas _________focuses on increasing employees' long-term abilities.
Training; development
When performing a job analysis, the human resource manager will write a job description, as well as a job specification. The job specification consists of _________.
the minimum academic and experience qualifications
One of the reasons that companies experience challenges obtaining employees when positions become open is ____________.
it is often difficult to find a qualified candidate that doesn't need training after hire
Once the job analysis is performed, there are several well-structured steps to the hiring process. This process includes _____________.
performing background checks on selected candidates, and establishing probationary periods
At a local university, over 50% of the faculty are part-time employees, who have similar credentials as full-time employees but do not have permanent positions. These employees are seldom offered benefits and are not represented by the educator's union. H
contingent employees
Jake's family owned a plumbing company with a steadfast reputation of excellent work. Yet, when Jake joined the business, his father required that he spend several years working alongside two licensed plumbers. In business, we call Jake's starting positio
apprentice
Companies that make a concerted effort to attract and hire women and other minority groups ____________.
know that their efforts correlate with increasing women and minority customers
Progressive companies who want to attract and keep good employees are now offering their employees ________ benefits, such as onsite dry cleaning services, shoe repair, onsite medical care, and even free breakfasts
soft
When Maggie joined Techno-Nerds, Inc., she automatically joined an employee team. Team members each had base salaries, but they were also compensated through a __________ system, where they would receive bonuses for team improvements over the last time th
gain-sharing
Which of the following would be considered an outgrowth of the Industrial Revolution, according to most historians?
Union movement
_________________ was legislation that established the minimum wage in the United States.
Fair Labor Standards Act
Under a(n) ______________ companies hire nonunion workers who are not required to join the union, but who must pay a special union fee
agency shop agreement
Lansing Distributors, Inc., a company that distributes a range of household products from manufacturers to retailers, was negotiating a new contract with its union employees who worked in the company's warehouses and drove its trucks. Union reps and manag
zone
Negotiations between union representatives and management came to a standstill at the Habit-You-Can-Live-With Seatbelt and Airbag Company. On the day employees went on strike, they were also asked to refrain from buying cars, vans, or trucks from any asse
primary boycott
A court-ordered ______________ was imposed on Fairlawn city employees that worked on streets and bridges. Although these employees agreed to strike for higher wages and benefits, the city asked the courts to order them back to work, to keep the streets fr
injunction
How would you characterize the popularity and power of today's unions?
Across the board, union membership is significantly reduced, which decreases their future bargaining power.
CEO compensation that is awarded via stock options has become problematic because _____________.
recent decreasing swings in stock prices lead to CEO buying opportunities which ultimately leads to a much higher percentage increase in compensation compared to other employees
Companies are focusing attention on the social issue known as eldercare because it is ____________.
decreasing productivity at work
The issue of subsidizing child care through one's employer is hotly debated. Those who oppose it ___________.
complain that they will have to contribute to a benefit that they do not use