The ability of an organization to produce services that, by utilizing the consumers' five senses, have some uniqueness in their characteristics is _______
experience differention
Which of the following international operations strategies allows a firm to pursue all three operations strategies?
Transnational strategy
Which of the following statements concerning the operations management decision is relevant to services?
Labor standards vary depending on customer requirements
The difference between a multinational corporation (MNC) and an international business is that ______
the multinational firm owns or operates facilities in a variety of countries
Which of the following OM strategic decisions pertains to the sensible location of processes and materials in relation to each other?
Layout design
Standardization is an appropriate strategy in which stage of the product life cycle?
Maturity
Which of the following is true?
Functional strategies are shaped by corporate strategy
Which of the following is correct?
KSFs are often necessary, but not sufficient for competitive advantage
Which of the following is not one of the 10 strategic OM decisions listed in the text?
Marketing
which of the following will more likely locate near their customers?
A medical clinic
A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?
Objective quality standards, tangible product and located away from customers
A firm can effectively use its operations functions to yield competitive advantage through all of the following except:
setting equipment utilization goals
Which of the following international operations strategies involves a high degree of centralization?
Global strategy
Which of the following is least likely to be a cost leadership competitive advantage?
Broad product line
A strategy is _____
an action plan to achieve the mission
The functional purpose of an organization's mission statement is to
define the purpose of the organization
The ability of an organization to produce goods or services that have some uniqueness in their characteristics is _____
competing on differentiation
Which of the following is the best example of competing on low-cost leadership?
A firm produces its product with less raw material waste than its competitor
SWOT analysis refers to ______
Strengths, weaknesses, opportunities and threats
An international business is a firm that _____
participates in international trade or investment
Which of the international operations strategies involves a focus on cost reductions and high local responsiveness?
Multidomestic
An activity map _____
links competitive advantage, key success factors and supporting activities
Which of the following activities takes place most immediately once the organization's mission has been developed?
The functional areas develop their supporting missions
Which of the following is not part of value-chain analysis?
Financial management
Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?
Immediate rivals, potential entrants, customers, suppliers and substitute prodcuts