Operations Management: Chapter 5

Capacity

The upper limit or ceiling on the load or amount of work a business or operating unit can handle

What determines capicity?

Availability of resources including facilities, equipment, employees and supply chains

Why are capacity decisions strategic? (5)

- Ability to meet future market demand
- Long-term commitment of scarce resources
- Ability to become and remain competitive
- Initial (startup) and operating costs
- Ability to successfully manage business

Goals of strategic capacity planning

To match long-term supply capabilities with forecasted level of long-term demand

Capacity planning - key questions (3)

- What kind of capacity is needed?
- How much capacity is needed to meet demand?
- When is the capacity needed?

Capacity planning inputs (5)

- Growth rate and variability of market demand
- Cost of building and operating facilitates
- Pace and direction of technological innovation
- Likely behavior of competitors
- Availability of capital and other inputs

Capacity planning process - critical first step

Develop detailed forecasts of demand for both long-term and short-term planning horizons

Capacity planning process

- based of demand forecasts, estimate future capacity requirements
- evaluate existing capacity in relation to future requirements and identify any gaps
- identify alternative to address capacity gaps

Capacity planning process

- conduct financial analysis of alternatives
- assess qualitative aspects of alternatives
- select the best alternative for long-term needs
- implement the selected alternative
- monitor results if implementation

Capacity planning - considerations for developing alternatives

- design flexibility into system
- take life stage of product/services into account
- take a systems approach to capacity changes
- prepare to deal with capacity chunks
- attempt to smooth out capacity requirements
- identify optimal operating level
- cho

Capacity planning issues - In-house work vs. outsources

- available capacity
- required expertise
- quality
- nature of demand
- total cost
- risks

Capacity planning - optimal level of output

- for a given capacity, there is usually some optimal rate or level of production
- increasing output to that rate or level creates economies of scale
- increasing output beyond that rate or level creates dieconomices of scale

Capacity planning - expansion strategy alternatives (3)

- leading strategy
- following strategy
- tracking strategy

Leading strategy

plan to add capacity in anticipation of future demand increases

Following strategy

plan to add capacity when demand exceeds current capacity

Tracking strategy

incrementally add capacity to keep pace with increasing demand

Capacity planning tools

- processing machine requirements
- cost-volume analysis (CVA)

What is cost-volume analysis (CVA)?

a tool for evaluating capacity alternatives based on relationship between fixed costs, variable costs per unit, and revenue per unit

Cost-volume analysis (CVA)

CVA formula uses cost and revenue information to determine a break-even point in units for each capacity alternative

Cost-volume analysis (CVA) assumptions

- only one product is involved
- everything produced can be sold

Cost-volume analysis (CVA) assumptions

- variable cost per unit is the same regardless of volume
- fixed costs do not change with volume changes
- revenue per unit is the same regardless of volume
- revenue per unit exceeds variable cost per unit

Capacity measurements (2)

- design capacity
- effective capacity

Design capacity

maximum output rate of an operation, process or facility based on its design

Effective capacity

design capacity less allowances for factors or determinate that negatively impact output rate

Effective capacity determinants (8)

- facility factors
- product or service factors
- process factors
- human factors
- policy factors
- operational factors
- supply chain factors
- external factors

Facility factors

issues associated with design, location, layout and work environment

Product or service factors

issues associated with standardized verses customized product/services

Process factors

issues associated with quantity of output verses quality of output

Human factors

issues associated with job design and employee training, experience and motivation

Policy factors

Upper management decisions regarding operating policies

Operational factors

scheduling, materials inventory, equipment, quality control

Supply chain factors

issues with suppliers, distributers, warehousing and transportation

External factors

government regulations and environmental standards

Evaluating capacity use - system effectiveness measures

a set of measures of hoe well a business or operating unit is currently using its capacity

System effectiveness measures (2)

- efficiency
- utilization

Efficiency formula

Efficiency = actual output / effective capacity x 100%

Utilization

Efficiency = actual output / design capacity x 100%