Which of the following is/are NOT apart of the role of operations in a business? (Check all that apply)
Produce goods and/or services
Promote organizations goods or service (This job falls more within the marketing department)
Assessing customer wants and
Answer: b,c,d
Which of the following is/are part of the role of operations in a business?
Assess customer needs
Secure financial resources for projects
Produce goods and/or services
Analyze investment proposals
c
Which of the following statements captures the definition of a supply chain?
Answer: The sequence of organizations - their facilities, functions, and activities - that are involved in producing and delivering a product or service.
For a nonprofit organization, what is the value of their outputs?
Value to society
Which of the following is the definition of the operations function?
The creation of goods and/or services through the transformation of inputs into outputs
Which of the following statement(s) is/are NOT correct?
Goods are physical items
Services are activities that provide some sort of value
Organizations that provide services never sell any goods (Some organizations may provide a combination of good and ser
c, d
Which of the following statements is true?
Managers should first deal with issues or items that will take the least amount of time to resolve
The Pareto phenomenon states that all issues or items will be of equal importance
A manager should focus on issue
a
A number of other areas are part of, or support, the operations function. Match the following areas with their responsibilities
Purchasing: Has responsibility for procurement of materials, supplies, and equipment (also known as procurement)
Industrial engineering: Concerned with scheduling, performance standards, work methods, quality control, and material handling (these are the
As an example of a trade-off decision faced by an operations manager, more options for customization of a laptop will lead to ____ level of customer satisfaction and an increase in costs to the company
increased
What are the major reasons firms might be leery of new technologies?
High prices
Predicting advances can be tricky
While a low ROI is certainly possible, this is not a major reason to be leery of all new technology
a, b
True or False: Most systems involve a blend of goods and services
T
___ management can influence the entire organization
operations
Which of the following is the primary function of an operations manager?
To guide the system by decision making
Certain decisions of an operations manager affect the __, and others affect the __ (check all that apply)
Design of a system
Marketing of a product
Cost of the product
Operation of the system
a, d
What are the three basic functional areas of business?
Finance, operations, marketing
Which of the following are part of the role of the finance department in a business?
Securing financial resources at favorable prices, allocating financial resources throughout the organization, budgeting, analyzing investment proposals, providing funds for operations
Which of the following is/are NOT part of the role of marketing for a business?
Designing new products to drive demand (marketing may play a role in the design, as would other departments, but the main responsibility would lie with product development or design)
Which of the following is/are functions or components of a supply chain?
Forecasting, purchasing, inventory management, information management, quality assurance, scheduling, production, distribution, delivery, and customer service (all functions & activities)
Increased customization in products and services generally requires __ resources and effort
more
Identify the true statements from the following (Check all that apply)
Providing services is less costly because it does not require maintenance or storage of inventory
Services often have more labor content than a manufacturing jobs do
Because of relianc
b,d,e
In practice, there is significant interfacing and collaboration among the various functional areas. What does this involve?
Exchange of information and Cooperative decision making
Evaluation of alternative investment in plant and equipment requires inputs from who? (check all that apply)
Finance & Operations
Which of the following is/are the responsibility of marketing?
Promoting goods and services
Evaluating production equipment
Communicating customer needs to manufacturing
Approve new product designs
Assessing customer wants and needs
a, c, e
Operations interfaces with a number of supporting functions. Match these functions with how operations interfaces with them.
Legal: Must be consulted on contracts with employees, customers, suppliers, and transporters, as well as liability and environmental issues (Lawyers)
Accounting: Supplies information to management on costs of labor, materials, and overhead, and may provid
Which of the following can marketing provide? (check all that apply)
Information on what funds might be available
Judging the manufacturing of designs
Information on consumer preferences
Information on supplier preferences
Insight on what competitors are
c, d
What are the two line functions in a business organization? (check all that apply
Sales
Operations
Human resources management
a, b
Which of the following statements is true about delivery of services?
Services are intangibles, implying acts that create value
Match these supply chain issues with their description
Increasing levels of outsourcing: Buying goods or services instead of producing or providing them themselves (it does not have to be offshoring)
Competitive pressure: This has led to an increasing number of new products, shorter product development cycles
A __ is an action or series of actions that transforms inputs into outputs
process
A model is an __ of reality, a __ representation of something
abstraction, simplified
True or false: Production of goods results in intangible products
F
The Markula Center for Applied Ethics at Santa Clara University identifies five principles for thinking ethically. Match each principle with its description
Utilitarian Principle: The good done by an action or inaction should outweigh any harm it causes or might cause (an example is not allowing a person who has had too much to drink to drive)
Rights Principle: Actions should respect and protect the moral rig
Which of the following is/are correct statement about the limitations of using (mathematical) models as decision making tools? (check all that apply)
Too much emphasis may be placed on quantitative information
The models may be applied incorrectly
The average user may not understand the details of a model
Which of the following statements is true?
The system approach does not require interrelationships among subsystems
A systems approach to decision making assumes that the entire system must be considered when making decisions
b
Which of the following are elements or components of supply chain management? (check all that apply)
Purchasing and inventory management
Processing
Forecasting
Suppliers
What are the definite benefits for students who join one or more professional organizations? (check all that apply)
Job networking
Learn about jobs in the field
Earn certificates
Which among the following is/are correct statements about the role of an operations manager?
The operations manager may work with the finance department to determine the necessary amount of funding for resource expansion
The operations manager must decide what resources will be needed
The operations manager must decide when certain resources will
Which of the following statements is correct?
quantitative approaches to problem solving frequently try to find mathematical optimal solutions to business problems
Operations management is primarily concerned with three kinds of technology. Match each technology to its description
Product and service technology: refers to the discovery and development of new products and services (how the firm comes up with new things)
Process technology: refers to methods, procedures, and equipment used to produce goods and provide services (how t
Lean systems use much __ of certain resources than conventional systems. The quality in lean systems tends to be much __ than in traditional mass manufacturing environments
less, higher
Which of the following are professional societies in operations? (check all that apply)
ASQ, INFORMS, ISM, PMI, APICS, POMS, CSCMP
Which of the following is/are true about the impact of variation on managing processes?
Variability in inputs can lead to problems with product quality
Variability in demand can make processes planning difficult
A formula is an example of which classification of model?
Mathematical models
Which of the following is/are possible outcomes of mismatched capacity and demand?
Too much capacity can result in dissatisfied employees because they do not have enough work to do
Too little capacity can result in employees being overworked leading to turnover
True or false: Business sustainability refers to economic, environmental, and social sustainability
T
Which of the following are key issues for today's business operations?
Economic conditions
Quality problems
Risk management
The target outcomes of process improvement are
Improved quality
Time reduction
Cost reduction
Which of the following is/are possible outcomes of mismatched capacity and demand?
Too much capacity can be very costly
Too much capacity is wasteful
Too little capacity can result in lost revenue