management quiz chapter 14

All of the following are common dysfunctions of teams EXCEPT:
1) lack of trust.
2) avoidance of accountability.
3) fear of conflict.
4) lack of commitment.
5) results orientation.

results orientation

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A cross-functional team

_____ is the extent to which team members are attracted to the team and motivated to remain in it.

Cohesiveness

Which of the following is the first stage of team development?

forming

The forming stage of team development is characterized by:

orientation

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose

During which stage of team development should the team leader help clarify team roles, norms, and values?

norming

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

norm

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.

functional

During the _____ stage of team development, the major emphasis is on task accomplishment.

performing

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

free rider

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

global teams

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Integrative negotiation

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

She should allow time for team members to become acquainted with one another; allow for informal social interaction

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best

virtual team