Which three individuals within an organization could play the role of change agent
ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a change
Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage)
knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ?
Descriptive
Which two statements characterize low end disruption
it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers
Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change?
a consistent vision of the end result of the change
how should training be viewed during organizational change
as a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change?
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change
unclear goals
Which role does creative tension play in organizational change according to Peter Senge?
It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change?
anger
which practice can lead to unconscious resistance to attempts at organizational change?
tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications
by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and Gregersen?
Mental models can become barriers that prevent stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to change
A CEO champions a change process by both accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change initiatives
as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private sector?
many employees are strongly committed to organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the change
hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization experiencing revolutionary change?
directive and decisive guidance
what is most important when leading an organization through disruptive change
cooperation
which question must be asking in forming a contingency plan for a change initiative?
what if
The CEO of a leading automobile manufacturing company is concerned about the long-range prospects of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's concerns
Hire an outside market research company to study future trends and how they may impact business
hold a brainstorming session with the executive management team to assess the risk or opportunity of alternative fuel technologies
What is the most basic role of a leader in promoting organizational change
modeling change from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process
Being willing to adapt the steps of a plan
How can extensive training increase employee participation
by helping employees feel comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in advancing organizational change
Rewards and punishments are not sufficient on their own to persuade employees to accept change.
Which aspect of a change initiative is measure by return on investment
its efficiency or value
In which two ways does iteration contribute to change initiatives
it creates a sense of urgency within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly embrace the organizations mission and feel the urgency to change. The manager is grateful for the workers reactions because the manager is very uncomfortable using power t
nonprofit
refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions
How should the vice president proceed now that the directors voices their objections and concerns about the new targets
schedule an additional meeting in one week and ask the directors to present their won plans on how they will meet the new targets.
which two characteristics are ideal for entrepreneurs to have.
choose 2 answers
enthusiastic outlook
resiliency after failures
why is discovery the first stage of the entrepreneurial process
entrepreneurs can determine what they want to do and if there is an opportunity
Which question is most appropriately considered during the discovery stage
does my product or service meet an unmet demand
why are prototypes useful during the market evaluation stage of the entrepreneurial process?
Prototypes are a way to measure consumer interest in a new product or service
What are two reasons why an entrepreneur might choose to structure his venture as a corporation
to structure the venture in a simple, less costly way that promotes more flexibility in decision-making
to enable the venture to survive beyond the entrepreneurs lifetime
What is one outcome of the strategic planning stage of the entrepreneurial process
a mission statement
how can operational planning assist with financial planning during the fifth stage of the entrepreneurial process
sales projections from the marketing plan can be used to project revenue
What are three reasons to create business plans
they require entrepreneurs to extensively research the market opportunity
They help entrepreneurs figure out solutions to potential challenges before starting operations
They are helpful in attracting financing and investments to launch a venture
what challenge does the implementation stage present for some entrepreneurs
a primary focus on observation and documentation
An entrepreneur would like to secure access to both a large sum of chase and industry experience.
Which funding option would best align with this entrepreneurs overall good
Equity investors
An entrepreneur comes up with a great idea for her business.
Which concept does this entrepreneur need to understand when developing a new enterprise
a great idea cannot succeed without effective communication
Which features are highly important to the sustainability of new ventures according to Barney and Clark
competencies and capabilities
What is social entrepreneurship
The application of entrepreneurial tools to solve societal problems
What two statements describe social entrepreneurs
they look for innovative ways to solve existing problems
they employ entrepreneurial tools to address community issues
Which description explains the relationship between creativity and vision
Innovation is the conversion of creative new ideas into new products, processes and services
What is required during the incubation stage of Amabile's stages of innovation
Making time for creative thought without regards to immediate results
Which techniques are methods for overcoming barriers to innovation
Divergent thinking and listening
During which part of innovation is it most important to expose the organization to external thinking
Imagination
What is a simple an inexpressive way team leaders can foster creativity
holding team brainstorming sessions in a new location
What is an example of an incremental innovation
internet shopping website
What is the primary role of an idea champion in the innovation process
The champion strongly believes the idea
What is the role of innovation in the public section as compared to the private sector
it is more challenging than in the private section but important because of the enormous impact of innovations.
What are the three key steps that should be included in measuring innovation
Plan, monitor, learn
How does private sector innovation differ from public sector innovation?
private sector innovation is more focused on financial benefits
The plant manager of a small manufacturing plan is planning a two day meeting with the plant staff to find ways to improve inventory.
which two techniques should the plan manager consider to help the staff spur creative ideas as the meeting.
choose 2 answ
ask each attendee to come to the meeting with a prepared presentation on how to improve
fill the conference room with different visual stimuli and creative objects
What does organizational culture determine in terms of successful implementation of innovation and change within a business enterprise.
How things are done
which element of the cultural web represents the dress code, logos, and furnishings of an entity
symbols
Which position describes the anthropologic view of the role leaders in shaping organizational culture
leaders are part of the culture
A healthcare system is planning for the future increase in elderly patients as baby boomers age.
Which type of change force is this health care system responding to
socioeconomic
What does an organization seek during third-order change
seeing things differently
Which attitude can contribute to the success of organizational change
Openness to experimentation
What can lead to the failure of an excellent and well-planned change-management effort
employee exhaustion and fatigue
insufficient communication about change initiatives
How do change and innovation efforts affect an organizations culture
they can alter the organizations identity
What should a leader welcome in order to encourage innovation and other changes
creative risk taking
Which change implementation technique might work better in the culture of a military environment than it would in a nonprofit organization
reliance power tools
Why is diversity important to compete in the global marketplace
employees varying backgrounds provide different tools for seeing and solving problems
Which strategy reflects a company's commitment to sustainability
spending more now to acquire materials from a provider that minimizes environmental impact
A large engineering company is bidding on a project to build a new power plant in China. The Chinese government has dictated that the winning bid will be required to produce 75% of the material used in construction from Chinese companies. The engineering
political