Which of the following statements is true with regard to communication?
A) Communication cannot be used to motivate and control employees in an organization.
B) Communication involves the transfer and understanding of meaning.
C) Communication involves th
B) Communication involves the transfer and understanding of meaning
Norah Baines has been one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less e
D) informal
The emotional expression function of communication involves ________.
A) managers motivating employees by setting specific goals
B) management communicating company policies to employees
C) managers training employees in decision-making strategies
D) memb
E) members of the organization showing their satisfaction and frustrations
Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a gro
B) information
Which of the following is a unique advantage of lateral communication?
A) Lateral communication helps in the transmission of ideas and information.
B) Lateral communication occurring with management's knowledge and support can be beneficial even if it doe
B) Lateral communication occurring with management's knowledge and support can be beneficial even if it does not follow the formal vertical strusture
Gehring Services is a company organized around a strong management which values experience, knowledge, and structure. The company has a detailed framework of rules, procedures, and guidelines in place to help employees respond to problems in an orderly ma
C) The company stipulated that all communication be in the upward or downward mode only to ensure clarity and control
Which of the following statements is true regarding oral communication?
A) It is tangible and verifiable.
B) It can be stored for an indefinite period.
C) The sender can quickly obtain feedback from the receiver.
D) As compared to written communication, i
C) The sender can quickly obtain feedback from the receiver
Written communication is characterized by ________.
A) a high degree of potential distortion
B) the speed of transmission and feedback
C) the availability of nonverbal cues
D) a high degree of tangibility and verifiability
E) minimal time required for tra
D) a high degree of tangibility and verifiability
Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan
C) written communication
Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate?
A) written communication
B) downward communication
C) nonverbal communication
D) later
C) nonverbal communication
Which of the following modes of communication does not come under the purview of nonverbal communication?
A) physical distance
B) personal e-mails
C) intonations
D) facial expressions
E) body movement
B) personal e-mails
Which of the following statements is true with regard to nonverbal communication?
A) Nonverbal communication has a high degree of potential distortion.
B) E-mails and memos are examples of nonverbal communication.
C) The importance of nonverbal cues is lo
D) Level of interest and the perceived status between a sender and receiver can be studied through body language
The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.
A) matrix
B) chain
C) wheel
D) all channel
E) cross-functional
B) chain
Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemente
C) chain network
The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.
A) matrix
B) chain
C) wheel
D) all channel
E) cross-functional
C) wheel
Carol Zelner, the manager of a small event management company, is known for her efficiency. She provides the team with clearly defined tasks, guidelines, and directives. Further, she is always available to provide feedback or resolve troubles. Recently, w
E) The communication in Carol's team follows the approach represented by a wheel network
The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.
A) matrix
B) virtual
C) wheel
D) chain
E) all-channel
E) all-channel
The all-channel network is practiced most commonly in ________.
A) traditional teams
B) self-managed teams
C) cross-functional teams
D) problem-solving groups
E) work groups
B) self-managed teams
Ideally, a chain network should be used when ________.
A) high speed of information transfer is desired
B) accuracy of information is most important
C) the network is expected to facilitate emergence of a leader
D) high member satisfaction is desired
E) t
B) accuracy of information is most important
The criteria of member satisfaction is best met by the ________ type of formal small-group network.
A) hierarchical
B) wheel
C) chain
D) traditional
E) all-channel
E) all-channel
Which of the following represents the informal communication network in an organization?
A) feedback loop
B) grapevine
C) chain network
D) all-channel network
E) wheel network
B) grapevine
The informal communication network in an organization is ________.
A) determined by organization
B) based on clear and factual information
C) rooted in issues of minimal importance to employees
D) characterized by ambiguity
E) controlled by the management
D) characterized by ambiguity
As a consequence of the information circulated by the grapevine in an organization, employees experience ________.
A) increased clarity
B) increased power
C) increased member satisfaction
D) increased certainty
E) increased anxiety
E) increased anxiety
Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
A) initiating disciplinary action against the employee who started the rumor
B) refusing to comment on issues that appear to be controversial
D) encouraging employees to communicate their concerns and suggestions
Communicating through e-mail provides ________.
A) a host of nonverbal cues to understand the message better
B) the best means to convey negative information
C) a cheaper alternative to the conventional communication through letters
D) a secure communicat
C) a cheaper alternative to the conventional communication through letters
Which of the following is a recommendation to effectively manage e-mail?
A) checking e-mail every morning
B) declaring e-mail bankruptcy
C) checking e-mails continually as they come
D) reserving e-mail for communicating negative messages
E) merging the us
B) declaring e-mail bankruptcy
Which of following best represents "e-mail bankruptcy"?
A) deleting your e-mail ID
B) checking your mails only once a month
C) allowing somebody else to operate your e-mail account
D) creating a new mail ID every month and redirecting all your old e-mails
E) wiping out your entire inbox and starting over
Which of the following types of electronic communications is preferable for one- or two-line messages?
A) blogs
B) video conferencing
C) instant messaging
D) grapevine
E) e-mails
C) instant messaging
Which of following is true regarding instant messaging and text messaging?
A) They represent the best means to communicate long messages that must be archived.
B) They adversely affect the level of formality required in business communication.
C) They rep
B) They adversely affect the level of formality required in business communication
Which of following is true regarding social networking?
A) Individuals between ten and eighteen years of age are the fastest growing group of users of Facebook.
B) Many organizations have developed their own in-house social networking applications.
C) The
B) many organizations have developed their own in-house social networking applications
E-Way is an electronics company that is developing a new cellphone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone?
A) E-Way's l
C) The production team overshot the budget and the marketing team has low funds.
A(n) ________ is a Web site about a single person or company.
A) e-mail account
B) social networking site
C) blog
D) instant messaging portal
E) file transfer protocol
C) blog
________ is a condition in which information inflow exceeds an individual's processing capacity.
A) Information scarcity
B) Information richness
C) Information architecture
D) Information inequity
E) Information overload
E) Information overload
Which of the following communication channels provides the lowest information richness?
A) online group discussions
B) face-to-face conversations
C) telephone conversations
D) voice mail
E) reports and bulletins
E) reports and bulletins
When the middle-level manager of the production department at Wilson Works was laid off, many employees who worked under him became apprehensive about their job security. They were aware of the current trend toward laying-off employees in the economy. The
C) The middle level manager supervised over five hundred employees
Treesa Mayering recently began her first job at a PR firm called Pro as a copywriter. Her job involves creating scripts for press releases, advertisements, and other media events. She has been working under the guidance of Will Preston, the senior copywri
A) The feedback provided by Will was not elaborate and comprehensive enough
A relatively superficial consideration of evidence and information making use of heuristics is defined as ________.
A) serial processing
B) depth processing
C) parallel processing
D) controlled processing
E) automatic processing
E) automatic processing
________ involves a detailed consideration of evidence and information relying on facts, figures, and logic.
A) Controlled processing
B) Serial processing
C) Parallel processing
D) Selective processing
E) Automatic processing
A) controlled processing
Before buying her new phone, Gina listed the various requirements her new phone must meet. As a wedding planner, much of her work revolved around using e-mail to forward pictures of locations, designs, and food arrangements that she could categorize by th
C) controlled processing
People are likely to use automatic processing when ________.
A) their subject knowledge of the issue is high
B) their interest level in the issue is high
C) their usage of heuristics related to the issue is high
D) their need for cognition is high
E) thei
C) their usage of heuristics related to the issue is high
Controlled processing is a consequence of ________.
A) lack of interest in the matter
B) lack of time
C) high need for cognition
D) lack of subject knowledge regarding the matter
E) high need for use of heuristics in decision making
C) high need for cognition
Which of the following is desirable with regard to persuasive communication?
A) increasing the degree of noise in the communication process
B) manipulating information so the receiver will see it more favorably
C) engaging in selective perception
D) proce
E) matching the type of message with the type of audience
Filtering is a barrier to effective communication that takes place when ________.
A) the interpretation of the message is affected by the receiver's emotion
B) the information we have to work with exceeds our processing capacity
C) a sender purposely mani
C) a sender purposely manipulates information so the receiver will see it more favorably
Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before
E) filtering
When receivers of communication process the information based on their needs, motivations, experience, background, and other personal characteristics, they are engaging in ________.
A) communication apprehension
B) deliberative processing
C) selective per
C) selective perception
When attempting to communicate a written message persuasively, it is desirable that ________.
A) the receiver has an information overload
B) the sender has a high need for cognition
C) the sender has used phrases and jargon to clarify the meaning of the m
E) the receiver is in a positive mood
Which of the following is desirable to eliminate language functioning as a barrier to communication?
A) use of phrases and corporate lingo
B) use of acronyms and abbreviations
C) use of technical language or jargon
D) use of uniform language
E) use of sil
D) use of uniform language
________ is defined as the absence of information.
A) Apprehension
B) Selective perception
C) Cognition
D) Misrepresentation
E) silence
What can managers do to make sure that important information is not withheld from them through silence?
A) engage in selective perception
B) listen to and support diverse opinions
C) deal with information overload
D) hire employees with high emotional int
B) listen to and support diverse opinions
Undue tension and anxiety about oral communication, written communication, or both is called ________.
A) information overload
B) communication misrepresentation
C) selective perception
D) communication apprehension
E) filtering
D) communication apprehension
Shirley Shands is a hardworker but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications
D) Shirley suffers from communication apprehension
The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of t
E) lying