Leadership
The ability or authority to guide and direct others toward a goal
Ethical Conflicts
Occur when there are two or more positions on an ethical decision.
Leader-Follower Congruence
Occurs when leaders and followers share the same vision, ethical expectations, and objectives for the company.
Emotional Intelligence
The most effective leaders possess the ability to manage themselves and their relationships with other effectively. Skilled in self-awareness, self control, and relationship building.
Transactional Leaders
Attempt to create employee satisfaction though negotiating or bartering for desired behaviors or levels of performance.
Transformational Leaders
Strive to raise employees level of commitment and foster trust and motivation.
Leaders that can Positively Influence the Corporate Culture
Transactional Leaders and Transformational Leaders
Authentic Leaders
Passionate about the company, live out corporate values daily in their behavior in the workplace, and form long-term relationships with employees and other stakeholders.
Radar Model
Recognize, Avoid, Discover, Answer, Recover.
Requirements for Ethical Leadership
Strong ethical leaders are those passionate about the organization and act in the organization's best interests, Ethical leadership is highly unlikely without strong personal character, Ethical leaders do not wait for ethical problems to arise, and Ethica
Seven Habits of Strong Ethical Leaders
Ethical leaders have strong personal character, Ethical leaders have a passion to do right, Ethical leaders are proactive, Ethical leaders consider all stakeholders' interests, Ethical leaders are role models for the organization's values, Ethical leaders
Categorize conflict management into five styles
Competing, avoiding, accommodating, COLLABORATING, and compromising
Reporting
Two-way process in which the communicator communicates with superior and subordinates
Two types of reporting
Formal and Informal
Four Categories of Communities
Interpersonal Communication, Small Group Communication, Nonverbal Communication, and Listening
Interpersonal Communication
The most well-known form of communication and occurs when two or more people interact with one another
Small Group Communication
Growing in organizations
Nonverbal Communication
Communication expressed through actions, body language, expressions, or other forms of communication not written or oral
Listening
Involves paying attention to both verbal and nonverbal behavior
Groupthink
Occurs when one or more group members feel pressured to conform to the group's decisions even if they personally disagree.
Group Polsrization
A group is more likely to move toward a more extreme position than the group members might have done individually.
Six Leadership Styles
Coercive leader, Authoritative leader, Affiliative leader, Democratic Leader, Pacesetting leader, and Coaching leader