Critical thinking
The constant practice of considering all aspects of a situation when deciding what to believe or what to do
Empathy
Sensitivity to the individual needs and reactions of patients
Learning style
THE WAY an individual PERCEIVE AND PROCESS information to learn new material
Perceiving
How an individual LOOKS at an information and sees it as real
Processing
How an individual INTERNALIZES new information and makes it his or her own
Professional behaviors
Actions that identify the medical assistant as a member of a healthcare profession, including being DEPENDABLE, RESPECTFUL, POSITIVE ATTITUDE, TEAM MEMBER
Reflection
The process of CONSIDERING new information and internalizing it to create new ways of examining imformation
Concrete perceiver's
Learn information through direct experience.
Learn by "doing".
Rely on detailed information
Abstract perceiver's
Learn by observation.
Analyze new materials as ideas.
Require thought to process
What is the first step to learning new material?
Determining how you PERCEIVE the information
Active processors
Jump in and do things immediately.
Do not mind taking risk to get desired results.
Hands-on
Reflective processors
Think of information before they internalize it.
Observe and think
What is the second step in learning new material?
Information processing, which is the way learners internalize the new information and make it their own
Who created the Learning Style Inventory?
David Kolb of Case Western Reserve University
Stage one
Concrete reflective: personal connection to content.
Rather watch then do.
Sensitivity, brainstorm.
Study groups.
Consider POV.
plan before action
Stage two
Abstract reflective: eager to learn.
Relate to personal life.
Learn facts.
Organize, logical presentations.
Enjoy lectures.
Dislike group work.
Stage three
Abstract active: learn technique.
Practice what is learning.
Lack focus.
Hands-on.
Work alone/small groups
Stage four
Concrete active: relate to new material.
Leadership skills.
Teach others.
Enjoy groups
Assertive communication
Reasonable, rational
Passive
Hurt when taken advantage of (angry outburst from built up stress)
Aggressive
Take advantage of people. Act superior and hurt people to get what they want
Nonaggressive body language
Eyes down, shift weight, whines, "maybe, I guess". "Would you mind if...
Aggressive body language
Raise voice, learn forward, point finger.
"Do it or else?" "You better...!
Process of critical thinking
1. Sort out conflicting information.
2. Weigh knowledge about information.
3. Ignore or let go of personal bias.
4. Decide of reasonable belief