Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?
A. Argumentative
B. Obtrusive
C. Aggressive
D. Accountable
E. Passive
D. Accountable
Which one of the following organizations declared medical assisting an allied health profession?
A. U.S. Department of Health and Human Services
B. American Association of Medical Assistants
C. U.S. Department of Health, Education, and Welfare
D. Occupati
B. American Association of Medical Assistants
Which of the following organizations offers the Registered Medical Assistant credential?
A. CDC
B. AMT
C. AAMA
D. NBME
E. AMA
B. AMT
The CMA and RMA examinations cover all of the following distinct areas of knowledge except
A. Medical records
B. Behavioral science
C. Calculations for preparing medications
D. HIPAA
E. Criminal justice
E. Criminal justice
Which of the following organizations publishes a journal called CMA Today?
A. AAMA
B. AMT
C. AMA
D. The Medical Labor Union
E. Centers for Disease Control and Prevention
A. AAMA
Which of the following professional attributes indicates the ability to identify with someone else's situation?
A. Self-motivation
B. Empathy
C. Integrity
D. Professionalism
E. Flexibility
B. Empathy
The goal of the 1996 AAMA Role Delineation Study was to
A. Revise and update the standards used for the accreditation of medical assisting programs
B. Publish all materials needed for medical assisting programs
C. Revise and update the CMA exam questions
A. Revise and update the standards used for the accreditation of medical assisting programs
The initials "RMA" listed after a medical assistant's name indicate
A. Registration
B. Compliance
C. A professional person
D. A multiskilled person
E. Credentials
E. Credentials
After you become a certified clinical medical assistant, how often is recertification required?
A. Every year
B. Every 2 years
C. Every 5 years
D. Every 3 years
E. Every 7 years
C. Every 5 years
When should an initial performance evaluation be given for a new employee?
A. Within 1 week
B. Within 90 days
C. Within 2 weeks
D. Within 1 month
E. Within 60 days
B. Within 90 days
Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally?
A. Knocking on the door before entering the examination room
B. Being calm while dealing with an angry patient
C. Using a term of endearment when
C. Using a term of endearment when talking to a patient
Which of the following terms describes behaving courteously, conscientiously, and in a generally businesslike manner?
A. Professionalism
B. Ethics
C. Self-motivation
D. Morals
E. Job description
A. Professionalism
The most important elements in providing superior customer service to patients are
A. Integrity and honesty
B. Neat appearance and self-confidence
C. Wisdom and intellect
D. Communication of empathy
E. Self-motivation and flexibility
A. Integrity and honesty
Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?
A. Accepting criticism
B. Listening to instructions
C. Being flexible
D. Having references
E. Arguing
E. Arguing
Which of the following is/are the greatest benefits of an AAMA membership?
A. Legal counsel
B. Group insurance
C. All of these
D. None of these
E. A large variety of educational opportunities
C. All of these
Which of the following is the correct website address for the National Board of Medical Examiners?
A. www.nbm.com
B. www.medexam.com
C. www.nbme.gov
D. www.nbme.org
E. www.meboard.com
D. www.nbme.org
Which of the following is not an example of a medical assistant's clinical duties?
A. Interviewing patients and documenting their vital signs
B. Explaining treatment procedures to patients
C. Performing diagnostic tests
D. Diagnosing communicable diseases
D. Diagnosing communicable diseases
Currently, the Occupational Safety and Health Act and the Clinical Laboratory Improvements Act do not require medical assistants to be
A. Credentialed
B. Certified
C. Registered
D. None of these
E. All of these
A. Credentialed
Specific laboratory duties for medical assistants include all of the following, except
A. Collecting arterial blood for measuring blood oxygen levels
B. Arranging laboratory services
C. Meeting safety standards and fire protection mandates
D. Teaching spe
A. Collecting arterial blood for measuring blood oxygen levels
Which of the following is the most appropriate information to include on a resume?
A. A reason for leaving a previous position
B. Salary requirements
C. Names of family members
D. Certifications awarded relating to a position
E. A recent, professional pho
D. Certifications awarded relating to a position
A patient with a physical disability comes to the office. The most appropriate response by the medical assistant is to
A. Ask the patient how the disability occurred
B. Assume that the patient needs assistance and begin giving aid
C. Ask the patient wheth
C. Ask the patient whether assistance is needed
Which of the following acts includes regulations regarding the testing of patient specimens that have a low risk of an erroneous result?
A. Occupational Safety and Health Act
B. Food, Drug, and Cosmetic Act
C. Clinical Laboratory Improvements Act
D. Medic
C. Clinical Laboratory Improvements Act
The abbreviation "CMA," when listed after a medical assistant's name, is his or her
A. Licensure
B. Credential
C. Registration
D. Skill level
E. Compliance
B. Credential