who oversees the financial activities of a dental practice
business assistant
how should a new employee learn about office protocol
from an office procedure manual
what continues to replace manual work in the business office
computer
another term used for a patient statement
ledger
how much free space should be left on each shelf of a filing cabinet
4 inches
what is used to mark a space where a file has been taken
outguide
what is the easiest filing system used
alphabetic
if a patient has not been seen within the past 4 years, what is his or her status as a patient of the practice
inactive
how many minutes commonly make up 1 unit of time for scheduling
10-15 minutes
what elements should be outlines in an appointment book
office hours, buffer times, and meetings
if a patient does not keep their appointment, where should this be recorded
in the patient record and the appointment book
what is the most common time frame for scheduling recall appintments
6 months
if a patient is seen in September, what is his or her recall time for a 6 month appointment
march
what factors must be determined when a product has to be reordered
rate of use, shelf life, and lead time
how is an item marked for reorder
reorder tag
how are supplies ordered
from a sales rep, phone or fax, and from a catelog
what happens when an item is not available from a supply company
it goes on back order
what is not considered an expendable item
hand piece
when a dental unit breaks down, how does this affect a dental practice
loss of income, inconvenience to the dental team, and scheduling conflicts
when is someone considered a patient of record
when you have developed a treatment plan
when are you considered an active patient
if you have been seen within the past 2 to 3 years
what do you do if a patient comes back after 4 years
treat them as a new patient. new dental history and paperwork.
as a dental assistant, you can work in the clinical area and the
front desk
what is a warrenty
a written statement that explains the manufactures responsibility for replacement and repair of equipment over time