Which of the following governs the methods that can be used to collect unpaid debts
Fair Debt Collection Practices Act
Which of the following is also called Public Law 95-109?
Fair Debt Collection Practices Act
Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?
Fair Credit Reporting Act
Which of the following requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices?
Fair Debt Collection Practices Act
Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?
Truth in Lending Act
Which of the following prevents creditors from discriminating against applicants on the basis of age, sex, race, religion, marital status, or income
Equal Credit Opportunity Act
Which of the following is a guideline for making a call requesting payment from a patient?
Call the patient after 8 a.m. or before 9 p.m.
Which of the following protects telephone subscribers from unwanted telephone solicitations?
Telephone Consumer Protection Act
Which of the following should be a factor when you select an outside collection agency?
Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay
An accounts receivable policy ____.
ensures that the practice will have sufficient income to cover expected expenses
If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?
Inform the patient in writing why credit was denied
A written description of the agreed terms of payment between the patient and the physician is a(n) ____.
disclosure statement
A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.
unilateral agreement
A characteristic of a mutual agreement is that ____.
the physician and the patient agree on how much each month's payment will be
Criteria for hardship cases include patients who ____.
may be poor, underinsured, or elderly and on a limited income
An appropriate way to handle a patient relocation and address change is to ____.
ask a third party for the patient's new address
Which of the following information about a patient should a medical assistant provide to the collection agency?
Date of the last payment or charge on the account
When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?
Only when the patient is notified in advance
Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance?
Equal Credit Opportunity Act
When processing a payment using a debit card, you will swipe it like a credit card and then ____.
ask the patient to enter the PIN
According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?
up to $500,000 or 1% of the practice's net worth
Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care
a hardship case
When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs.
I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use
Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for
Ask for legal evidence that Kelly is an emancipated minor
You are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this c
Check with the physician or office manager