acceptance
I follow what you said".
offering self
can I help you with your shoes,Mrs. Adams?
making observations
You appear tense today".
reflecting
Patient states: "Do you think this is serious enough to discuss with the doctor?" medical assistant replies : "Do you think it is?
clarifying
Describe your level of pain on a scale 1 to 5, with 5 being the most severe.
exploring
you're visiting the doctor today regarding a cough. How long have you been coughing ?
mirroring
So what you are saying is that you feel the most pressure when you exercise?
recognizing
Hi, Mr. Smith. Florida sure agrees with you.
silence
allowing the patient time to think without pressure.
summarizing
So, you are hear today because your swollen ankles and dizziness?
encouraging communication
Tel me when you feel anxious".
focusing
Your granddaughter's first birthday sounded wonderful. Now tell me more about your headaches".
empathy
the process of identifying someone's feelings
aggressive person
tries to impose his position on others or others or tries
to manipulate them .
rapport
harmonious positive relationship with coworkers.
conflict the workplace
arises when two or more coworkers have the opposing/opposition options of ideas.
assertive person
being firm and standing up for oneself while showing respect to others. "open honest and direct
closed posture
sitting in a chair with your arms crossed is described as having a closed posture.
personal space
is an area that is approximately 4 feet around a person.
feedback
is verbal or nonverbal response from as patient that she understood what has been communicated.
interpersonal skills
the manner in which a person interacts with people is referred to as interpersonal skills.
noise is anything that
interferes with the communication process
which of the following is an example of negative communication?
mumbling
which of the following is NOT communication skills?
Anxiety
when interacting with patients of other cultures or ethnic groups,
never allow yourself to make value judgments
the most effective manner in witch to deal with an angry patients to
demonstrate your sincerity and respect by remaining calm.
a communication circle involves a message , a source, and a(n)
receiver
being (BLANK)when communicating with patients shows them that you, the doctors, and other staff members care about them and their feelings
harmonistic
your (BLANK) which is the way you hold or move parts of your body, can send strong nonverbal messages.
body languages
if a patient leans back or turns her head away when you lean forward, you may be invading her
personal space
positive communication with superiors involves keeping them informed, asking questions, minimizing interruptions, and showing (BLANK)
respect
explaining procedures to patients, expediting insurance referral requests, and creating a warm and reassuring environment are all examples of (BLANK)
customer service
what are the 3 examples of negative communication
mumbling, avoiding eye contact, showing boredom
life stages for toddler
independence and develop self-control
oldest adult life stages
they live with out children on the houses
adolescence life stages
roll confusion they develop personality skills and lead to improper decision making
what is the difference between stereo type and generalization of different cultures?
stereo is negative statement and generalizing is a statement about common population
stereotype
is negative statement about specific traits of a group that is applied unfairly to an entire population
list and briefly describe the five stages of death and dying
denial, patients are direct or periods of disbelief,generally temporally
anger patient realize that is really happening they also display temper
bargaining patients begging to attempt to make deals with physicians
depression they give signs withdrawal,
le
how does a person nonverbal communication convey his true feeling even when his words say otherwise?
body language
learning development life span models span
help you communicate with patients
it includes patients education with patients of al ages groups cultures and religious
you had a problem with a coworker and both of you have the same job title and often work together and you r coworker cuts you off in front patients how should you handle this situation
ask for a private moment to talk to your coworker and let them now what you don't appreciate being cuff off in front off patients
a patient is on the room waiting to be seen by the physician for sexual dysfunction and you and the coworker gossip of an unrelated comment of the patient a few minute the patients leaves what could it happened to avoid the patient to leave
not to gossip act professional at all times
HIPAA
health
insurance
portability
accountability
act
OSHA
occupational safety
health act