1. A system can be defined as:
a. Group of components that do not interact
b. A non-interactive approach to processing information
c. Group of components interacting to achieve some purpose
D. Using data to achieve some purpose
c. Group of components interacting to achieve some purpose
1. Which of the following is NOT a component of information System?
a. Hardware
b. People
c. Procedures
d. System
d. System
1. Application delivery and support ensure all the following EXCEPT:
a. Users receive correct data
b. Technology is properly updated
c. Users receive correct technology
d. The technology is properly updated
a. Users receive correct data
1. Which of the following components cannot create a problem?
a. Hardware
b. Software
c. Data
d. Power supply
d. Power supply
1. What is a system?
a. One component working independently
b. Group of components interacting to achieve some purpose
c. One person entering data into a program
d. Group of people each working on a separate task
B. Group of components interacting to achieve some purpose
1. What is an Information System?
a. System that interacts to produce information
b. Security program
c. Device used for finding information
d. Intelligent computer designed to complete task
a. System that interacts to produce information
1. What are the five components that make up an information system?
a. Computer hardware, software, data, technology, security
b. Computer hardware, software, data, procedures, people
c. Security, data, business, monitors, software
d. Data, security, soft
b. Computer hardware, software, data, procedures, people
1. What is the one of the main risks with IS security?
a. Ability to manage from more than one location
b. Tracking bank information
c. Loss of Reputation and Money if hacked
d. Keeping up with the competition.
c. Loss of Reputation and Money if hacked
1. What is a collection of components producing information from data?
a. Information Systems
b. Data analytics
c. Hard drive
d. Smart phone
a. Information Systems
1. PC, server, keyboard, and routers are examples of...?
a. Software
b. Procedures
c. Hardware
d. Data
c. Hardware
1. What is not a Project Management?
a. Supervising the progression of a project.
b. Managing your team so they are working towards the completion of the project.
c. Ensuring that the project phases are completed in the correct order.
d. Writes the code f
d. Writes the code for a system.
1. Which of the following is not part of the management of information systems?
a. Processes information systems and information
b. Achieve strategies
c. Management and use
d. Give change to a customer
d. Give change to a customer
1. What is not a component of the information system?
a. Hardware
b. Data
c. Procedures
d. Storage
d. Storage
1. Which of the following is NOT a component of the information system?
a. Software
b. People
c. Procedures
d. Code
d. Code
1. What is included in the governance function of information systems?
a. Monitoring the information systems
b. Training users
c. Oversee the delivery of value by IT to the business
d. Managing IT personnel
c. Oversee the delivery of value by IT to the business
1. Which is a part of IT Governance?
a. Risk Management
b. Supervising the progression of a project
c. Ensuring that the network is properly working
d. End user support for technology
a. Risk Management
1. Which is not considered to be a functional area of IS?
a. Governance
b. Marketing/ Promotion
c. Project Management
d. Infrastructure
b. Marketing/ Promotion
1. Which of the following is not something done during application development?
a. Gather data from all stake holders
b. Testing
c. Design software, database, and hardware selection
d. Sell the product
d. Sell the product
1. Who is the top level manager of Information Systems in an organization?
a. Chief Operations Officer
b. Chief Computer Officer
c. Chief Systems Officer
d. Chief Information Officer
d. Chief Information Officer
1. What is a common entry level position to the IT organization?
a. Systems Network Analyst
b. Product Analyst
c. Database Administrator
d. Help desk
d. Help desk
1. Which of the following is NOT one of the five components of the information system?
a. Software
b. People
c. Management
d. Procedure
c. Management
1. Which of the following is the correct sequence for creating information systems?
a. Testing, Implementing the Design, Gathering Data, Designing the System, and Deploying the System
b. Gathering Data, Designing the System, Implementing the Design, Testi
b. Gathering Data, Designing the System, Implementing the Design, Testing, and Deploying the System
1. The following are types of assets in data management except?
a. Master Data
b. Transactional
c. Unstructured
d. Combined
d. Combined
1. The amount data increases over time in a _____________ manner.
a. Exponential
b. Linear
c. Logarithmic
d. Polynomial
a. Exponential
1. Low quality information can cause the following results except:
a. Difficulty tracking revenue due to inaccurate invoices
b. Marketing to nonexistent customers
c. Inability identify selling opportunities
d. Successful outcomes resulting from data drive
d. Successful outcomes resulting from data driven decisions
1. Good decisions can _____________ impact an organization's bottom line.
a. Negatively
b. Inversely
c. Directly
d. Conversely
c. Directly
1. Which of the following are information types:
a. Transformative information
b. Conditional information
c. Analytical information
d. Confirmed information
c. Analytical information
1. What is data?
a. process of and tools for storing, managing, using and gathering of data and communications in an organization
b. facts and statistics collected together for reference or analysis
c. the study or use of systems (especially computers and
b. facts and statistics collected together for reference or analysis
1. Which of these is not a cost of low quality information?
a. Inability to accurately track customers
b. Marketing to nonexistent customers
c. Inability to build strong customer relationships
d. Significantly improve the chances of making a good decision
d. Significantly improve the chances of making a good decision
1. Which of these is not a type of data?
a. Master
b. Transactional
c. Megadata
d. Metadata
c. Megadata
1. Which of the following are not sources of business data?
a. TPS Systems
b. Circuit Quality Systems
c. Social Media Data
d. Customer surveys
b. Circuit Quality Systems
1. This type of data management asset is based around critical nouns of business, fairly static and generally fall into 4 categories: people, things, places and concepts
a. Unstructured
b. Metadata
c. Master Data
d. Transactional
c. Master Data
1. This type of data management asset is based around sales, deliveries, invoices, trouble tickets, claims - any business event
a. Unstructured
b. Metadata
c. Master Data
d. Transactional
d. Transactional
1. Understanding _________ is based around drive efficiencies, expose variability and control quality, and optimization.
a. Customers
b. Employees
c. Operations
d. Business
c. Operations
1. Understanding _________ is based around preferences, buying behaviors, and price sensitivity.
a. Customers
b. Employees
c. Operations
d. Business
a. Customers
1. Characteristics of _________ are accurate, timely, relevant, just sufficient, worth its cost, and secured.
a. Low Quality Information
b. High Quality Data
c. High Quality Information
d. Low Quality Data
b. High Quality Data
1. Data visualization help us make ________ decisions without having to read pages of tables and data.
a. Interpolated
b. Quick
c. Inaccurate
d. Aggregated
b. Quick
1. Which one is not a rule of thumb with regards to data visualization?
a. Label correctly
b. Choose the correct scale
c. Use color correctly
d. Use "Times New Roman" as a font
d. Use "Times New Roman" as a font
1. Technique to put data into context for easier consumption.
a. Histograms
b. Scatter Chart
c. Data Visualization
d. Line Chart
c. Data Visualization
1. Which is not a goal of data visualization?
a. Support Decision making
b. Support graphical calculation
c. See data in context
d. Clean data for machine learning
d. Clean data for machine learning
1. This is an example of a discrete variable.
a. Zip code
b. Salaries
c. Revenue
d. Length
a. Zip code
1. Example of a continuous variable.
a. Letter Grades
b. Revenue
c. Employees
d. ZIP code
b. Revenue
1. Bar Charts contain what type of Data?
a. Continuous Data
b. Discrete Data
c. Interpreted Data
d. Categorical Data
a. Continuous Data
1. Which of the following is recommended for discrete data?
a. Histograms
b. Bar Charts
c. Line Charts
d. Scatter Plot
a. Histograms
1. Which of the following is not a goal of data visualization?
a. Answer Questions
b. Inspect and Cleanse Data
c. Find Patterns
d. Support Decision Making
b. Inspect and Cleanse Data
1. Which of the following is not an important rules of thumb with regards to data visualization?
a. Who are you creating this for?
b. What type of data are you using?
c. Choose the correct scale. (So you do not mislead the audience)
d. Use color when you
d. Use color when you have the opportunity.
1. Data visualization conveys information through...?
a. Graphical representations
b. Numbers
c. Lectures
d. Textbooks
a. Graphical representations
1. Which graph would best illustrate the trends showing the history of student grades for this class?
a. Pie Chart
b. Histogram
c. Line Chart
d. Scatter Chart
c. Line Chart
1. Which graph would provide the best illustration of trends based on growth per year?
a. Line Chart
b. Pie chart
c. Bubble Chart
d. Scatter Chart
a. Line Chart
1. What is the objective for utilizing visual representation of information?
a. Support decision making
b. To help customers gain a better understanding of product integrity
c. To facilitate the sharing of thoughts and observations
d. Eliminate suggestion
a. Support decision making
1. Define Data Visualization?
a. Placing data into binary
b. Scanning for virus infiltration
c. Putting data into context for easier consumption
d. The process of synthesizing information for the benefit of a customer
c. Putting data into context for easier consumption
1. Which variable type cannot be divided?
a. Discrete
b. Eccentric
c. Perishable
d. Numerical
a. Discrete
1. Which variable can be divided?
a. Discrete
b. Eccentric
c. Perishable
d. Numerical
d. Numerical
1. Which of the following is not part of the Business Process?
a. Has a goal
b. Uses resources
c. Explains an action
d. Has specific inputs
c. Explains an action
1. Which type of business process results in a product or service that is received by an organization's external customer?
a. Business facing process
b. Customer facing process
c. Business process modeling
d. Executive process
b. Customer facing process
1. Which order demonstrates how IS Supports Business Processes, bottom to top?
a. Support business decision making, support of business processes and operations, support competitive advantage
b. Support competitive advantage, support of business processes
C. Support of business processes and operations, support business decisions making, support competitive advantage
1. Which of the following is not a component of a business process?
a. Actors
b. Resources
c. Roles
d. Support
d. Support
1. What is a Business Process?
a. An item necessary to accomplish an activity
b. A set of activities that accomplish a specific function
c. A way to build your business
d. A way to enforce rules and regulations in a company
b. A set of activities that accomplish a specific function
1. What is an example of a LEVEL ONE process model?
a. Purchasing capital
b. Requests
c. Customer processes
d. Maintenance
c. Customer processes
1. What is an example of a business facing process?
a. Strategic planning
b. New product
c. Order processing
d. Customer billing
a. Strategic planning
1. Which of the following is not an important component of business processes?
a. They have external users
b. They have internal users
c. The processes occur across organizations
d. The processes occur only within organizations
d. The processes occur only within organizations
1. What type of business process results in a product or service that is received by an organization's external customer?
a. Customer-Facing Process
b. Industry-Specific Customer Facing Process
c. Business-Facing Process
d. Business Process Model
a. Customer-Facing Process
1. Structured Process are _____?
a. Adaptive processes
b. Formally defined processes
c. Intuitive processes
d. Mostly used by executives
b. Formally defined processes
1. The following symbol used to document a business process that indicates the beginning or ending of a process and links to other related processes.
a. Process step
b. Connector
c. Square
d. Terminator
d. Terminator
1. Which of the following is the purpose of why organizations needs the business process
a. Reduce risk
b. Government mandate
c. Reduce personnel
d. Not scalable
a. Reduce risk
1. Which level of process modeling shows end-to-end processes across the above operational areas
a. Level One
b. Level two
c. Level three
d. Level four
b. Level two
1. What are the characteristics associated with processes in organizations?
a. Stability of flow
b. Global scope
c. All formally defined
d. Not well defined
a. Stability of flow
1. What is the general function of a (Transaction Processing Systems) TPS?
a. To assist in high level business decision making processes.
b. To provide middle managers information on employee performance.
c. To track day to day business events.
To predict
c. To track day to day business events.
1. What kind of information system is a neural network?
a. Transaction Processing system
b. Artificial intelligence system
c. Executive Information System
d. Decision Support System
b. Artificial intelligence system
1. This is the mathematical method for handling imprecise or subjective information.
a. Fuzzy logic
b. Cloudy computation
c. Sandy math
d. Indecisive reasoning
a. Fuzzy logic
1. This is an example of a common Enterprise Resource Planning System.
a. MS Word
b. MS Access
c. Oracle
d. Customer Relations Management System
c. Oracle
1. Used by the highest level employees to review internal and external data to make big business decisions.
a. Presidential Decision Maker
b. Executive Information System
c. Decision Support System
d. Exclusive Business Intuitive Systems (EBIS)
b. Executive Information System
1. Which computer program is designed to support a specific task, a business process or another application program?
a. Operating System
b. Executive Information System
c. Application Program
d. Computer Operations Program
c. Application Program
1. Which is NOT an Information System?
a. Transaction Processing System
b. Artificial Intelligence System
c. Decision Support System
d. Managerial Development System
d. Managerial Development System
1. What are the steps in a Transaction Processing Model?
a. Data Input- Output Generation- Data Processing
b. Data Input- Data Processing-Output Generation
c. Output Generation- Data Input- Data Processing
d. Data Storage-Output Generation-Data Input
b. Data Input- Data Processing-Output Generation
1. What Is Fuzzy Logic?
a. Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
b. Attempts to emulate the way the human brain works.
c. A mathematical method of handling imprecise or subjective inf
c. A mathematical method of handling imprecise or subjective information.
1. Who would most commonly use an Office Automation System?
a. CEOs
b. Clerical Staff
c. Customers
d. Suppliers
b. Clerical Staff
1. What is a major characteristic of a Transaction Processing System?
a. The sources of data are mostly external
b. High processing speed isn't necessary
c. Hefty storage is not crucial
d. High level of accuracy is needed
d. High level of accuracy is needed
1. What is the first part of the Transaction Processing Model?
a. Data Input
b. Data Processing
c. Output Generation
d. Data Storage
a. Data Input
1. What is the most commonly used Decision Support System?
a. Microsoft PowerBI
b. Microsoft Excel
c. Internet Explorer
d. SAP BEx Analyzer
b. Microsoft Excel
1. An information system designed to provide additional analytical support of organizational data
a. Decision Support System
b. Capture System
c. Transaction Processing System
d. Computer application
a. Decision Support System
1. RP stands for
a. Excel Reinforcement Program
b. Enterprise Resource Program
c. Executive Representative Planner
d. Enterprise Resource Planning
d. Enterprise Resource Planning
1. What is EDI?
a. Enterprise Decision Information
b. Executive Decision Information
c. Electronic Data Interchange
d. Executive Data Information
c. Electronic Data Interchange
1. A specialized Decision Support System that supports senior level executives within the organization is
a. Executive Information System
b. Artificial Intelligence
c. Electronic Commerce System
d. Office Automation System
a. Executive Information System
1. Which classification describes at type of information systems that connects two or more organizations and supports business operations?
a. Departmental
b. Organizational
c. Inter-Organizational
d. Intra-Organizational
c. Inter-Organizational
1. Each of the following are examples of data automation except:
a. Laptops
b. Card readers
c. Scanners
d. Bar code readers
a. Laptops
1. Which of the following is incorrect regarding Collaborative Systems?
a. They offer support in communication and collaborative efforts of team groups
b. Google Drive is an example of a Collaborative System
c. Collaborative Systems support daily work act
d. Collaborative Systems can only work when all group members are logged in at the same time
1. Which of the following is true of Transaction Processing Systems?
a. Small amounts of data are processed
b. Inquiry processing is recommended but not required
c. Large storage capacity is needed
d. Input and output data do not need to be standardized
c. Large storage capacity is needed
1. The following is not an example of a transaction in a business environment is:
a. Selling a product
b. Shipping a box
c. Hiring an employee
d. Making a phone call
d. Making a phone call
1. Which of the following best describes an Organizational type of classification?
a. Supports activities/duties of a particular functional area of the organization
b. Supports entire organization's activities with an integrated package
c. Connects two or
b. Supports entire organization's activities with an integrated package
1. What is an inter-organizational system?
a. An information system that supports activities and duties of specific functional area
b. An information system that supports entire organization's activities with an integrated package
c. An information system
c. An information system that connects two or more organizations and supports organization business operations
1. Which major characteristic is not a part of Transaction Process System (TPS)?
a. Large amounts of data are processed
b. High processing speed is needed due to the high volume
c. Low computation complexity is usually evident in TPS
d. Low reliability ra
d. Low reliability rate
1. Executive information system is not?
a. Highly intuitive
b. Visual
c. Supported with lower level employees within the organization
d. Filled with internal and external data sources
c. Supported with lower level employees within the organization
1. _____ is a specialized DSS that supports senior level executives within the organization.
a. EIS
b. ERP
c. AI
d. OAS
a. EIS
1. Which of the following is not classified by breadth of support?
a. Departmental
b. Organizational
c. Inter-company
d. Inter-organizational
c. Inter-company
1. SAP is which type of Information Systems?
a. Office Automation System (OAS)
b. Collaborative Systems
c. Supply Chain Management Systems
d. Enterprise Resource Planning System (ERP)
d. Enterprise Resource Planning System (ERP)
1. The problems posed by information silos lead to ____.
a. Decreased costs for an organization
b. Increased costs for an organization
c. An easier way to exchange data
d. Faster, more accurate business procedures
b. Increased costs for an organization
1. What is an information silo?
a. Consolidation of data for real-time sharing of data
b. Data isolated in separate information systems
c. Workgroup information systems that support a particular business function
d. A cultural collaboration of shared info
b. Data isolated in separate information systems
1. ERP stands for:
a. Expert Resource Planning
b. Enterprise Resource Process
c. Enterprise Resource Planning
d. Expert Resource Process
c. Enterprise Resource Planning
1. Which of the following is the most expensive part of ERP?
a. Labor
b. Upgrades
c. Hardware
d. Software
a. Labor
1. Which of the following is the most used ERP system?
a. Oracle
b. SAP
c. InFor
d. Microsoft
b. SAP
1. ________ occur(s) when data is isolated in separated information systems.
a. Processing
b. Information silos
c. Scheduling
d. System integration
b. Information silos
1. Information silos arise as a result of ________.
a. the individual users of personal information systems
b. inter-enterprise information system's involvement to find solutions to problems arising within two or more enterprises
c. an organization's plan
d. an organization's growth and increasing use of information systems
1. Which of the following is not a problem posed by information silos?
a. Data duplication
b. Inconsistency
c. Scheduling conflicts
d. Retention Rates
d. Retention Rates
1. How do organizations solve the problems of information silos?
a. Data integration into a single database and revise applications to use that database
b. Data isolation decisions that work to enhance organizational efficiencies
c. Integrated departmenta
a. Data integration into a single database and revise applications to use that database
1. Most ERP systems require ongoing maintenance. Make sure to ask your vendor about the ongoing maintenance costs with _____________.
a. Hardware Maintenance and Network Fees
b. Hardware Maintenance, support, network fees, etc.
c. Labor and Hardware Maint
b. Hardware Maintenance, support, network fees, etc.
1. Which of the following is not one of the components of an ERP System?
a. Data
b. Hardware
c. Software
d. Training
d. Training
1. The main information silo problem is that:
a. Data is isolated in separate information systems
b. Customers do not know how to use data
c. There is too much data in one place
d. Managers cannot access the data
a. Data is isolated in separate information systems
1. Which of the following is a possible solution for information silos?
a. ERI
b. ERP
c. EAT
d. EAP
b. ERP
1. EAI Stands for:
a. Electronic Accessed Information
b. Enterprise Application Integration
c. Electronic Application Information
d. Enterprise Application Information
b. Enterprise Application Integration
1. What are the five elements of the ERP systems?
a. Materials, Resources, Procedures, Computers, and Employees
b. Data, Hardware, Software, Procedure, and People
c. Data, Software, Hardware, Processes, and People.
d. Procedure, Processes, People, Managem
b. Data, Hardware, Software, Procedure, and People
1. What are the challenges of implementing an ERP system?
a. ERP upgrades, Customer Challenges, & Training
b. Decision-Making Challenges, Training, & Customer Challenges
c. Decision-Making Challenges, People Challenges, & ERP upgrades
d. Outdated Technolo
c. Decision-Making Challenges, People Challenges, & ERP upgrades
1. The solutions to information silos are?
a. Enterprise Application Integration (EAI) & Enterprise Resource Planning (ERP)
b. Enterprise Application Integration (EAI) & Enterprise Retirement Procedure (ERP)
c. Human Resources (HR) & Finance (FI)
d. Exter
a. Enterprise Application Integration (EAI) & Enterprise Resource Planning (ERP)
1. What is the SAP Module abbreviation for Financial Accounting?
a. FA
b. FI
c. FN
d. FG
b. FI