Why is it important to use the clients name
Helps every client feel important
Clients in the casual clothing style category, like their clothing and environment to be comfortable and
Low maintenance
Straight, convex and concave are terms used in design that refer to different types of
Profile
This is a term a guest may say they "want" in a hair service
Shine
_________________ would be described as a feature when recommending a product
Natural bristles
Analyzing the guest's wants and needs occurs during which service essential?
to consult
_________________ is a statement that could be used when making a recommendation to describe a benefit of a product
This product increases shine
Salon professionals should NOT accentuate the narrowness at the temples and width at the jawline in this face shape
Pear
____________ should NOT be considered if the client has a diamond face shape
Add width to the cheekbones
Adding volume to the fringe area and forehead will visually shrink the length of the nose in which profile?
Convex
Newsletters, thank you cards and birthday cards are all ways to provide this?
Follow-up
This is NOT a true description when choosing the right hair color?
Makes hair color last one week longer
When introducing yourself to a client, use poised, calm movements to project confidence and ________________?
Competence
The arrangement of shapes, lines and ornamental effects to create an artistic whole is known as:
Design
Clients in this clothing category like to wear colors that are found in nature.
Natural
This strategy is used during a complete service essential?
Make product recommendations
Cool colors contain blue, green and/or?
violet
Warm colors contain yellow, orange and/or:
Red
Greeting the guest is an element of this service essential?
Connect
This environment is used for the consultation that will help your client feel more comfortable sharing confidential information?
Private area