_______ goes beyond the ability to control or improve, and fundamentally focuses on the design and development of such processes as well.
A. Total production system
B. Production
C. Operational efficiency
D. Operations management
E. Tactical
Operational Management
Successful organizations understand the interconnectivity of ___________, and seek to ensure that all three are integrated into the decision-making process.
A. strategy, business systems, and operations
B. strategy, business structure, and organization
C.
Strategy, business structure and operations.
Which of the following is NOT one of the results of the business system and the corresponding actions which take place within the operations area
A. the right product or service
B. the right customer
C. the right place
D. the right colour
E. the right tim
The right Colour
___________ are understood to be the actual processes employed, which, when combined with the utilization of the organization's capital assets, enable strategic outcomes to be actualized.
A. Systems
B. Tactics
C. Processes
D. Operations
E. Controls
Operations
The organization must develop and maintain efficient and effective _______ processes, which deliver to the market place the products and/or services which the organization offers.
A. tactical
B. functional
C. operational
D. structural
E. logistical
Operational
Companies like Dell and General Electric have prospered and grown by:
A. focusing on manufacturing of goods rather than the provision of services.
B. achieving natural monopolies in their markets.
C. using franchise arrangements to sell their products in
Getting closer to their customers by offering a variety of services
Aaron Nance is a freshman in college who has not yet decided on his major. He is thinking about majoring in operations management and is concerned about job opportunities in this field. Which of the following statements about jobs for operations managemen
Acquire skills and knowledge that are valuable to firms in both manufacturing and service sectors
Operations management refers to activities managers perform to help their firms produce:
A. services, rather than goods.
B. goods, rather than services.
C. both goods and services.
D. financial data.
both goods and services
________________ is the specialized area of management that converts or transforms resources into goods and services.
A. Logistics management
B. Resource engineering
C. Intrapreneuring
D. Operations management
Operations management
____________ is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.
A
Process management
__________ refers to the management of the flow of materials and/or products, information, and costs through the front-end of an organization's Value Chain.
A. Process management
B. Supply Chain management
C. Product/Service management
D. Efficient work f
Supply chain management
_____ is the management of the inter-dependencies which suppliers, manufacturers, and distributors all have with each other.
A. Process management
B. Supply Chain management
C. Product/Service management
D. Efficient work flow
E. Distribution logistics
Supply chain management
Product/service management includes all of the following EXCEPT:
A. supporting product modifications
B. supporting product enhancements
C. process management overview
D. supporting other product changes made throughout its lifecycle
E. the decision trade-
Process management overview
________ refers to the variety of activities which commence with the design and development of potential new products in R&D, and extend to the post-purchase support of products and services now in the hands of customers.
A. Process management
B. Supply C
Product/service management
Which of the following activities are included in supply chain management?
A. Getting products to customers
B. Obtaining and managing raw materials
C. Managing finished products
D. Packaging finished products
E. All of the answers are correct
all of the answers are correct
All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are part of
A. resource management.
B. supply chain management.
C. engineering.
D. finance.
E. s
Supply chain management
What is the root concept of "value chain analysis"? A. product uniqueness
B. value maximization
C. high quality standards
D. cost reduction
E. high performance standards
Value maximization
Which of the following is NOT one of the primary activities in the value chain?
A. Inbound Logistics
B. Operations
C. Outbound Logistics
D. Marketing and Sales
E. Repair Service
Repair service
________ refers to the management of supplier relationships relating to those parts and/or components, or finished products, which are brought into the organization in order to manufacture finished products for delivery to the marketplace.
A. Inbound Logi
Customer service
Which of the following is NOT an operations decision?
A. process application
B. labour
C. production management activities
D. temporary storage
E. None of the above
temporary storage
_______ are those areas within the organization which are not directly associated with the actual processes which the organization uses to produce products and/or deliver services.
A. Support structure
B. Customer services
C. Primary activities
D. Support
support activities
For most service businesses the quality standard has become:
A. providing prompt and predictable service.
B. providing a competitive level of service at the lowest cost.
C. delighting customers by anticipating their needs.
D. less important than it is for
delighting customers by anticipating their needs
Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:
A. is all about providing the service at the lowest cost.
B. should focus on providing customers with a good
should focus on providing customers with a good experience
Recent trends in the service sector suggest that:
A.the Internet is unlikely to become a major force in retailing because most customers are unwilling to buy services online.
B. services can only improve productivity by reducing the quality of the service
services have increased consumer satisfaction by becoming increasingly inactive
_________ is the alignment of the operational tasks within an organization, by its management team, in order to meet the strategic outcomes defined in the organization's business strategy.
A. Strategy implementation
B. The operations cycle
C. Strategy exe
the operation cycle
Which of the following is NOT one of the core decision areas that operations managers need to examine?
A. Process design, layout, and execution
B. Materials resource planning
C. Materials management
D. Facility design and layout
E. Capital asset evaluatio
materials management
_________ refers to the assessment and implementation of the tasks necessary to get the required work accomplished, and how such tasks will be grouped and sequenced to ensure that the most efficient and effective processes are utilized in the production o
process design, layout, and execution
________ refers to the development of the supply chain structure and the accumulation of the necessary information needed to make effective supply chain decisions.
A. Supply chain management
B. Supply chain planning
C. Supply chain operating execution
D.
supply chain planning
The ISO's focus is to strive to make the manufacturing of products and services ________.
A. safer
B. more efficient
C. more socially responsible
D. more consistent
E. a), b) and c)
a,b, and c
Which of the following is NOT part of the Six Sigma methodology?
A. philosophy of total improvement
B. organized approach for the analysis of processes
C. intent of minimizing (and eliminating) the occurrence of defects
D. impact the quality of the produc
Upgrade their quality performance results
_______ can be thought of as a management system which seeks to assimilate the concept of quality improvement across the entire organization.
A. ISO 14000
B. TQM
C. Six Sigma
D. DMAIC
E. ISO 9000
TQM
________ challenges the organization to be customer focused and to strive for total employee involvement to ensure that quality (in the delivery of products or services) is fully integrated as a core component into the strategy, processes, and communicati
TQM
________ focuses on how organizations transform production and manufacturing processes to improve the way that people work.
A. ISO 14000
B. TQM
C. Six Sigma
D. BPR
E. DMAIC
BPR
___________ is one of the predominant challenges facing the small business owner.
A. Operational efficiency and effectiveness
B. Strategy implementation
C. Process design, layout, and execution
D. Materials resource planning
E. Materials management
operational efficiency and effectiveness
How does a small business owner seek to tackle the need to create as efficient an operation as is possible?
A. understand customer expectations and translate this into processes B. think in terms of product consistency
C. recruit, trained and educated emp
all of the above
Small business owners should seek to involve their employee team in discussions relating _______.
A. facility layout
B. process planning
C. service delivery changes D. distribution process
E. a), b), and c)
A,b, and C
Small business owners should think in terms of _________, striving to deliver consistent experience with each customer interaction.
A. layout design
B. process design
C. product consistency
D. product reliability
E. product dependability
Product consistency
Organizations must tailor their ______ to the needs of their customers, ensuring that the expectations of these customers are met, and that the right product is delivered to the right place at the right time for the right price.
A. Inbound Logistics
B. Op
Operations