A key component of this _______ approach to human resource management is recognizing that managers need to spend more time on talent development.
A. cost-based
B. asset-based
C. skill-based
D. strategic
E. tactical
Asset-based
As with investment decisions relating to equipment and/or a building, the ________ of an organization's human resource assets require a significant up-front investment on the part of an organization.
A. attraction and selection
B. recruitment and training
recruitment and development
Once in the position, a new employee needs to be allowed time to understand all of the following, EXCEPT:
A. the culture of the organization
B. the decision-making structure and process
C. their financial impact on the bottom line
D. the organization's cu
their financial impact on the bottom line
Managers must think through the process and plan for the ________ of an employee in the same way as we look to purchase equipment and other valuable organizational assets.
A. selection
B. recruitment
C. hiring
D. training
E. orientation
hiring
Failure to provide the right work __________-based incentives (ERR) will heighten the probability of employee defection (turnover), thereby forfeiting any potential return on our investment.
A. establishment, reimburses, and respect
B. establishment, rewa
Environment, rewards and recognition
Which of the following is NOT one of the fundamental things which managers can, and should, keep in mind when looking to work with, enhance the productivity of, and motivate their employees?
A. Trust and respect
B. Approval, praise and recognition
C. Auth
Authorize
Which of the TALENT motivational tool kit is often cited as the most important?
A. Trust and respect
B. Approval, praise and recognition
C. Enrichment
D. Treasure
E. Lead by Example
Approval, praise and recognition
________ factors were found to be general working conditions, policies and administrative procedures, salary, job security, organizational structure, and the type of supervision.
A. Security
B. Motivational
C. Job site
D. Administration
E. Hygiene
hygiene
All of the following are behaviours exhibited by Theory X managers, except:
A. view workers as having an inherent dislike for work
B. view people as seeking out potential for advancement
C. view workers as having a dislike for responsibility
D. are motiva
view people as seeking out potential for advancement
All of the following are behaviours exhibited by Theory Y managers, except:
A. view people as liking work
B. view workers as having a dislike for responsibility
C. view people as willing to commit themselves without coercion
D. view people as willing to a
view workers as having a dislike for responsibilities
The concept that a hierarchy of human needs could be used to explain motivation was developed by:
A. Abraham Maslow.
B. Frederick Taylor.
C. Douglas McGregor.
D. Frederick Herzberg.
Abraham Maslow
Maslow was mainly concerned with explaining how:
A. jobs could be broken down into very simple tasks that could be performed by unskilled workers.
B. human motivation was related to a hierarchy of needs.
C. managerial assumptions about workers affected th
Human motivation was related to hierarchy of needs
According to Maslow, a higher order need:
A. always provides greater motivation than a lower order need.
B. never provides as much motivation as a lower order need.
C. becomes a source of motivation after lower order needs are satisfied. D. contributes di
becomes a source of motivation after lower needs are satisfied
Maslow classified the needs for basic items such as food, water, and shelter as: A. safety needs.
B. sustenance needs.
C. physiological needs.
D. self-actualization needs.
physiological needs
Maslow called the needs people have for security at work and at home: A. physiological needs.
B. stability needs.
C. insurance needs.
D. safety needs.
saftey needs
In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.
A. social
B. esteem
C. egoistic
D. self-actualization
self-actualization
Maslow placed _________ needs at the highest level of his hierarchy. A. self-actualization
B. esteem
C. deferred
D. social
self-actualization
Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred. During Jackie's shift, the store was burglarized. Although no one was hurt, Jackie now feels uneasy and fearful during her late night shift.
safety
John dropped out of school after the ninth grade and now must support himself though he has few skills. He is a part time employee at a small retailer earning minimum wage. John would like to earn more, but hasn't been able to find a better job. He is hav
physiological needs
Abraham Maslow thought that once needs at one level of his hierarchy were met: A. motivation would diminish.
B. another, higher order need would emerge to motivate that person.
C. that type of need would never again be an effective motivator.
D. he or she
another, higher order need would emerge to motivate that person
Most workers in poor, less developed nations are motivated by the desire to satisfy:
A. physiological needs.
B. social needs.
C. esteem needs.
D. empathetic needs.
physiological need
Workers in Canada and other developed nations are least likely to be motivated by the desire to satisfy __________ needs:
A. social
B. esteem
C. physiological
D. self-actualization
physiological needs
julie has worked for the Rarwick Corporation for several years. Recently, management recognized her as one of her company's best workers. Her fellow employees respect and admire her, and she feels good about herself. The type of needs that are likely to m
self-actualization needs
Maalem Ben Ali is a refugee from Ethiopia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry because food is scarce in the camp, and is often thirsty because the main wat
phsyiological need
The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called:
A. linkage.
B. feedback.
C. autonomy.
D. task significance.
feed back
________ emphasizes motivating the worker through the characteristics of the job itself. A. Automation
B. Job engineering
C. Scientific management D. Job enrichment
job enrichment
At Boss Motorcar Company, workers are grouped into teams. Each team is responsible for assembling an entire automobile. Boss gives the teams freedom and flexibility to decide for themselves how to divide up the work. The company keeps the workers informed
job enrichment
__________ contribute(s) to a feeling of achievement and recognition. A. Variety and identity
B. Autonomy
C. Significance
D. Feedback
feedback
Which of the following aspects of an employee's organization is NOT a core driver of their overall sense of accomplishment?
A. Offers an exciting challenges for the future
B. Possesses values which are in line with their own thinking
C. Is composed of tal
none of the above
Which of the following are ways for managers to meet the expectations of employees with respect to work that challenges them and fits into their career aspirations?
A. communicate to employees how their job fits into the big picture
B.position within whic
e) a,b,c
Which of the following is NOT part of compensation? A. salaries or wages
B. bonuses
C. employee benefits
D. pensions or retirement plans E. None of the above
none of the above
Notes of appreciation, awards, and gift certificates given to reward employees for accomplishing or surpassing established objectives are all examples of:
A. cashless bonuses
B. fringe benefits
C. psychographic payments
D. supplemental salary
E. performan
cashless bonuses
Non-health related fringe benefits,
A. are less costly than health related benefits.
B. are perceived as a nuisance by employers.
C. allow employees to spend more time at work. D. are required by provincial legislation.
E. Recognize employees for a job we
allow employees to spend more time at work
Which of the following is NOT one of the key competencies that managers must have in order to be successful in their planning, organizing, developing, directing, and leading endeavours?
A. Conceptual Skills
B. Competitive Skills
C. Leadership Skills
D. Hu
Competitive skills
Managers with good ______ are able to visualize, understand, and communicate the big picture.
A. Conceptual Skills
B. Competitive Skills
C. Leadership Skills
D. Human Relations Skills
E. Technical and Analytical Skills
Conceptual skills
_________ are all about inspiring others to achieve identified levels of expectations.
A. Conceptual Skills
B. Competitive Skills
C. Leadership Skills
D. Human Relations Skills
E. Technical and Analytical Skills
Leadership skills
__________ is the ability to communicate expectations, in an engaging, motivating, and collaborative manner.
A. Conceptual Skills
B. Competitive Skills
C. Leadership Skills
D. Human Relations Skills
E. Technical and Analytical Skills
human relations skills
_______ is the power which a manager possesses as a result of his/her leadership competencies.
A. Personal Power
B. Position Power
C. Legitimate Power
D. Coercive Power
E. Expert Power
Personal power
Human relations is concerned with all of the following except A. the needs of employees.
B. employee motivation.
C. job performance.
D. morale. E. sales.
sales
The de-emphasis of long-term goal setting and talent development initiatives can, and often do, result in heightened organizational ______.
A. disagreement
B. silo mentality
C. short-term expectations D. conflict
E. divergence
disagreements
Successful firms _______ the needs of all stakeholders, and manage the organization in a manner which ensures its survival today, but protects its long-term competitiveness and sustainability going forward.
A. balance
B. neglect
C. recognize D. ignore
E.
balance
A potential near-term impact of this short-term management approach, referred to as "short-termism", is:
A. Organizations tend to increase their emphasis on talent management strategies
B. A focus on leadership and development
C. Talent development costs
talent development costs viewed more as operational expense than capital investment
Creating and maintaining a positive work environment requires a _______, __________ approach on the part of managers.
A. organized; responsible
B. constant; methodical
C. consistent; responsible
D. consistent; methodical
E. frequent, methodical
consistent, methodical