intro to business chapter 10 Quiz

?A(n) _______ is a written statement of the? skills, abilities,? qualifications, and credentials that an individual needs in order to perform a given job effectively.

job specification

Which of the following would be included in a job? description?

Duties and responsibilities of the position

Sonya is preparing a graph that lists all key managerial positions in the? organization, the current job? holders, how long those individuals are expected to remain in the job before being promoted or? retiring, and individuals in the organization who are

Replacement chart

?Veronica, the H.R. manager at a regional home health care? agency, wants to know how many current employees have certain skills or certifications so that the agency can evaluate whether it is prepared to offer new services to its clients. Which of the fo

Skills inventory

Nursing faculty at Walnut Valley Community College must possess a? master's degree in nursing from a regionally accredited college or? university, a registered nursing? license, and a minimum of 4 years of? directly-related work experience. These requirem

job specification

Title VII of the Civil Rights Act of 1964? ______

prohibits discrimination in employment based on? race, color,? gender, religion, or national origin

Which of the following laws established the procedures by which employees can establish labor unions and requires employers to bargain collectively with? unions?

National Labor Relations Act

Which of the following federal agencies is responsible for enforcing Title VII of the Civil Rights? Act?

Equal Employment Opportunity Commission? (EEOC)

The Age Discrimination in Employment Act protects applicants and employees? _______ years of age and older from discrimination on the basis of age in? hiring, promotion,? discharge, compensation, or other? terms, conditions, or privileges of employment.


Passive? nondiscrimination, required by both the Age Discrimination in Employment Act and Title VII of the Civil Rights Act of? 1964, is also known as? _______.

equal employment opportunity

?Jackson's supervisor repeatedly asks him to have dinner or drinks with her. Jackson refuses each time. His supervisor has now suggested? that, if he agrees to date? her, she'll see that he gets a bigger raise. This is an example of? _______.

quid pro quo harassment

The? _______ strengthened unions by establishing union organization? procedures, whereas the? _______ limited union power and specified management rights during the organizing campaign.

National Labor Relations? Act; Labor-Management Relations Act

Which of the following is designed to provide an applicant with a relatively accurate portrait of a position and organizational? culture?

Realistic job preview? (RJP)

Holding college job? fairs, using employment agencies or executive search? firms, placing? help-wanted ads in? newspapers, and posting available positions on Internet sites such as are all forms of? _______ recruiting.


Marianne wants to fill a new position in the firm with an internal candidate. Which of the following methods would she be likely to use in order to do? so?

Asking managers to recommend employees

?_______ is the process of gathering information from prospective job candidates that predict job success and hiring the individuals who are likely to be most successful in the job.

Employee selection

Which of the following BEST describes the difference between wages and? salaries?

Wages pay for time? worked; salaries pay for performing a job.

A formal assessment of how well dash- or how poorly dash- an employee is performing his or her job is referred to as? _______.

a performance appraisal

Which of the following statements about contingent workers is? true?

The use of contingent workers is growing as employers seek to lower labor and benefits costs and increase workforce flexibility.

?Michael's snow removal business only needs workers from November through March. He is most likely to hire? _______ workers to meet his staffing needs.


Which of the following statements BEST describes the current state of labor unions in the United? States?

Union membership has declined significantly over the past 20 years.

When faced with an impasse in labor contract? negotiations, which of the following is an effective management? option?


When management and the union could not come to an agreement on the terms of the labor? contract, they agreed to bring in a third party who heard both sides of the dispute and rendered a binding judgment. This process is referred to as? _______.


When management and the union could not come to an agreement on the terms of the labor? contract, union workers walked off the job and refused to work until their demands were met. This is an example of? _______.