What is a business process
A standardized set of activities that accomplish a specific task, such as processing a customer's order.
What is a customer facing process
Result in a product or service that is received by an organization's external customer.
What is a business facing process?
Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
What is the continuous process improvement model?
Attempts to understand and measure the current process, and make performance improvements accordingly
What attempts to understand and measure the current process, and make performance improvements accordingly?
Continuous process improvement
Which of the following is not one of the three key steps involved in business process improvement?
Monitor the performance of key individuals
Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:
Inputs, tasks, and activities in a structured sequence
What integrates all of an organization's business process to make individual processes more efficient?
Business process management
Which of the following is not one of the important characteristics of business processes?
The processes occur only within organizations
Which of the following is a business facing process?
Budgeting