Introduction to Business: Chapter 7

leading

resolving conflicts between employees is an example of what function of management?

management

the process or functions of planning, organizing, leading, and controlling

top level managers, middle manager, operational manager

what are the 3 levels of management?

CEO or CFO

what is an example of a top level manager?

head of a department

what is an example of a middle manager?

store manager

what is an example of an operational manager?

operational manager

which of the 3 levels of management is most involved in day-to-day supervision of employees?

because in order to achieve a goal you need to put a plan in place to achieve that goal

some people think that the planning function is the most important one for a manager. Why might that be true?

top level managers are more closely involved in the day-to-day experience of the customer and the operational managers work with more complex issues in a broader area

some companies are using fewer middle managers, how have the jobs of top level management and operational managers changed?

controlling

going over customer service reviews is an example of what function of management?

few

in a centralized organization, ________ people are making decisions

the line and staff authority organization allows managers to get advice

what is an advantage of a line and staff authority organization structure over a line authority organization?

because decisions can be made at a local level and managers are more aware of problems

why do some businesses use a decentralized organization?

good problem solvers, task oriented, conceptual skills

what are some characteristics of an effective manager?

they are experiencing what the customers experience so they would know what to change/keep, also it would keep the employees involved and build morale

why do you think it is a good idea for workers to have more decision-making duties and provide input to managers?

because the company is expanding

why might a manager decide to change an informally structures organization into a formally structure one?

to set and meet goals efficiently and effectively so that a profit can be made

what is the overall purpose of management?

management

includes the process or functions of planning, organizing, leading, and controlling

planning, organizing, leading, controlling

what are the four functions of management?

planning

creating goals and strategies and figuring out the standards that need to be met

organizing

arranging resource in an orderly and function way to accomplish goals. Organize people/work processes/equipment/hire/train

leading

providing direction and vision

controlling

keeping company on track

dealing with multiple objectives, each at different functional level, especially in small businesses

what is a challenge for many managers in regard to the four functions of management?

organizational chart

shows how the firm is structured and who is in charge

top level managers

responsible for setting goals and planning for the future as well as leading and controlling the works of others

top level management

what part of a company are top level managers a part of?

middle managers

carries out the decisions of top management

in charge of a specific department (ex - marketing, accounting, production)

what part of a company are middle managers a part of?

operational manager

responsible for the daily operations of a business. Supervisors, office managers, and crew leaders are types of operational managers

leading and controlling

operational managers focus on...

supervisors, office managers, crew leaders

what are examples of operational managers?

leading

means providing direction and vision. Leaders enforce policy, oversee time management, and provide feedback to the employees

enforce policy, oversee time management, and provide feedback to the employees

what do leaders do?

leading

deadlines are an example of what function of management?

leading

sales quotas are an example of what function of management?

controlling

means keeping the company on track and making sure goals are met

controlling

budget is an example of what function of management?

controlling

schedule is an example of what function of management?

controlling

product quality is an example of what function of management?

controlling

reviewing employee performance is an example of what function of management?

controlling

monitoring customer satisfaction is an example of what function of management?

controlling

taking corrective action when goals are not met is an example of what function of management?

controlling

the management function that involves obtaining and coordinating resources so that a business' objectives can be met

line authority

an organizational structure in which managers on one level are in charge of those beneath them

clearly defined (everyone knows who they are reporting to)

what are the advantages of a line authority organizational structure?

there are few specialists

what are the disadvantages of a line authority organizational structure?

line and staff authority

organizational chart that shows the direct line of authority (indicated by solid lines) as well as staff who advise the line personnel (indicated by dotted lines)

those who are available for advice

in a line and staff authority organizational chart, dotted lines represent...

a direct line of authority

in a line and staff authority organizational chart, solid lines represent...

allows managers to get advice

what are the advantages of a line and staff authority organizational structure?

can lead to over-staffing

what are the disadvantages of a line and staff authority organizational structure?

centralized organization

puts the authority in one place - with top management

with top management

in a centralized organization, where is the authority?

do

centralized organizations do/do not have consistent decision making?

decentralized organization

gives authority to a number of different managers

decentralized organization

in what organization does a number of managers have authority?

decentralized organization

in what organization are decisions allowed to be made at a local level where the managers are more familiar with the problems?

departmentalization

what is a formal structure of organization?

departmentalization

divides responsibilities among specific units, or departments. Departments can be organized by geographic location, function, customer groups, or product

by geographic location, function, customer groups, or product

in departmentalization, how can departments be organized?

informal structure of management

here, often times employees share duties and responsibilities

small

is an informal structure of management common in small/large businesses?

in entry-level positions

where do most managers start (job wise)?

task oriented, keep accurate business records, good problem solvers, time-management skills, communication skills/interpersonal skills, conceptual skills

what are the skills needed by managers?

earn more money, good leaders, well respected, more influence and authority

what are the advantages of being a manager?

often get blamed when things go wrong, mistakes can be costly, a lot of pressure

what are the disadvantages of being a manager?

stakeholders

a term that is used to refer to people who are in charge of running a business

functions

controlling, leading, organizing, and planning are the four _____ of management

planning

the process that managers use to develop goals and objectives, as well as strategies to achieve them is called...

top level managers

middle managers carry out decisions of...

leading

the management function that requires managers to provide direction and vision

controlling

monitoring customer satisfaction is a component of the _________ function

four

most managers carry out _____ different functions of management

evaluating

__________ involves measuring how a business performs in order to make sure that the operational and financial goals are met

middle manager

a manager in charge of a department is generally classified as a ______________

controlling

reviewing employee performance is a component of the __________ function

few specialists

a disadvantage to line authority is that the managers have __________ who help with their responsibilities

solid

on an organizational chart a direct line of authority is indicated by a ________ line

top managers

a firm that has a centralized organization concentrates authority with....

departmentalization

one of the characteristics of a formal structure is....

small businesses

informal structure often works well for __________

entry-level job

many managers began their career in a(n) ____________

most

__________ of a manager's day is spent interacting with other people

pressure

one of the disadvantages of being a manager is high ____________

overstaffing

a disadvantage of the line and staff authority structure is that is can lead to....

centralized organization

consistent decisions making is a hallmark of a firm with a(n)...

focus

to concentrate attention or effort

decentralized organization

an organization that gives authority to a number of different managers

sector

a sociological, economic, or political sub-division of society

enforce

to carry out effectively

goal

the end toward which effort is directed

team

a number of persons associated together in work or an activity

structure

coherent form or organization

leading

providing direction and vision

evident

capable of being seen or noticed

centralized organization

an organization that puts authority in one place - with top management

operational managers

managers who are responsible for the daily operations of a business

goals

things to be accomplished

organizational chart

a chart that shows how the firm is structured and who is in charge of whom

middle managers

managers who carry out the decisions of top management

line authority

an organizational structure in which managers are the top of the line are in charge of those beneath them, and so on

departmentalization

dividing responsibility among specific units, or departments

controlling

keeping the company on track and making sure goals are met

line and staff authority

an organizational structure with direct lines of authority as well as staff who advise line personnel

organizing

getting resources arranged in an orderly and functional way to accomplish goals and objectives

authority

the power to influence or command thought, opinion, or behavior