leading
resolving conflicts between employees is an example of what function of management?
management
the process or functions of planning, organizing, leading, and controlling
top level managers, middle manager, operational manager
what are the 3 levels of management?
CEO or CFO
what is an example of a top level manager?
head of a department
what is an example of a middle manager?
store manager
what is an example of an operational manager?
operational manager
which of the 3 levels of management is most involved in day-to-day supervision of employees?
because in order to achieve a goal you need to put a plan in place to achieve that goal
some people think that the planning function is the most important one for a manager. Why might that be true?
top level managers are more closely involved in the day-to-day experience of the customer and the operational managers work with more complex issues in a broader area
some companies are using fewer middle managers, how have the jobs of top level management and operational managers changed?
controlling
going over customer service reviews is an example of what function of management?
few
in a centralized organization, ________ people are making decisions
the line and staff authority organization allows managers to get advice
what is an advantage of a line and staff authority organization structure over a line authority organization?
because decisions can be made at a local level and managers are more aware of problems
why do some businesses use a decentralized organization?
good problem solvers, task oriented, conceptual skills
what are some characteristics of an effective manager?
they are experiencing what the customers experience so they would know what to change/keep, also it would keep the employees involved and build morale
why do you think it is a good idea for workers to have more decision-making duties and provide input to managers?
because the company is expanding
why might a manager decide to change an informally structures organization into a formally structure one?
to set and meet goals efficiently and effectively so that a profit can be made
what is the overall purpose of management?
management
includes the process or functions of planning, organizing, leading, and controlling
planning, organizing, leading, controlling
what are the four functions of management?
planning
creating goals and strategies and figuring out the standards that need to be met
organizing
arranging resource in an orderly and function way to accomplish goals. Organize people/work processes/equipment/hire/train
leading
providing direction and vision
controlling
keeping company on track
dealing with multiple objectives, each at different functional level, especially in small businesses
what is a challenge for many managers in regard to the four functions of management?
organizational chart
shows how the firm is structured and who is in charge
top level managers
responsible for setting goals and planning for the future as well as leading and controlling the works of others
top level management
what part of a company are top level managers a part of?
middle managers
carries out the decisions of top management
in charge of a specific department (ex - marketing, accounting, production)
what part of a company are middle managers a part of?
operational manager
responsible for the daily operations of a business. Supervisors, office managers, and crew leaders are types of operational managers
leading and controlling
operational managers focus on...
supervisors, office managers, crew leaders
what are examples of operational managers?
leading
means providing direction and vision. Leaders enforce policy, oversee time management, and provide feedback to the employees
enforce policy, oversee time management, and provide feedback to the employees
what do leaders do?
leading
deadlines are an example of what function of management?
leading
sales quotas are an example of what function of management?
controlling
means keeping the company on track and making sure goals are met
controlling
budget is an example of what function of management?
controlling
schedule is an example of what function of management?
controlling
product quality is an example of what function of management?
controlling
reviewing employee performance is an example of what function of management?
controlling
monitoring customer satisfaction is an example of what function of management?
controlling
taking corrective action when goals are not met is an example of what function of management?
controlling
the management function that involves obtaining and coordinating resources so that a business' objectives can be met
line authority
an organizational structure in which managers on one level are in charge of those beneath them
clearly defined (everyone knows who they are reporting to)
what are the advantages of a line authority organizational structure?
there are few specialists
what are the disadvantages of a line authority organizational structure?
line and staff authority
organizational chart that shows the direct line of authority (indicated by solid lines) as well as staff who advise the line personnel (indicated by dotted lines)
those who are available for advice
in a line and staff authority organizational chart, dotted lines represent...
a direct line of authority
in a line and staff authority organizational chart, solid lines represent...
allows managers to get advice
what are the advantages of a line and staff authority organizational structure?
can lead to over-staffing
what are the disadvantages of a line and staff authority organizational structure?
centralized organization
puts the authority in one place - with top management
with top management
in a centralized organization, where is the authority?
do
centralized organizations do/do not have consistent decision making?
decentralized organization
gives authority to a number of different managers
decentralized organization
in what organization does a number of managers have authority?
decentralized organization
in what organization are decisions allowed to be made at a local level where the managers are more familiar with the problems?
departmentalization
what is a formal structure of organization?
departmentalization
divides responsibilities among specific units, or departments. Departments can be organized by geographic location, function, customer groups, or product
by geographic location, function, customer groups, or product
in departmentalization, how can departments be organized?
informal structure of management
here, often times employees share duties and responsibilities
small
is an informal structure of management common in small/large businesses?
in entry-level positions
where do most managers start (job wise)?
task oriented, keep accurate business records, good problem solvers, time-management skills, communication skills/interpersonal skills, conceptual skills
what are the skills needed by managers?
earn more money, good leaders, well respected, more influence and authority
what are the advantages of being a manager?
often get blamed when things go wrong, mistakes can be costly, a lot of pressure
what are the disadvantages of being a manager?
stakeholders
a term that is used to refer to people who are in charge of running a business
functions
controlling, leading, organizing, and planning are the four _____ of management
planning
the process that managers use to develop goals and objectives, as well as strategies to achieve them is called...
top level managers
middle managers carry out decisions of...
leading
the management function that requires managers to provide direction and vision
controlling
monitoring customer satisfaction is a component of the _________ function
four
most managers carry out _____ different functions of management
evaluating
__________ involves measuring how a business performs in order to make sure that the operational and financial goals are met
middle manager
a manager in charge of a department is generally classified as a ______________
controlling
reviewing employee performance is a component of the __________ function
few specialists
a disadvantage to line authority is that the managers have __________ who help with their responsibilities
solid
on an organizational chart a direct line of authority is indicated by a ________ line
top managers
a firm that has a centralized organization concentrates authority with....
departmentalization
one of the characteristics of a formal structure is....
small businesses
informal structure often works well for __________
entry-level job
many managers began their career in a(n) ____________
most
__________ of a manager's day is spent interacting with other people
pressure
one of the disadvantages of being a manager is high ____________
overstaffing
a disadvantage of the line and staff authority structure is that is can lead to....
centralized organization
consistent decisions making is a hallmark of a firm with a(n)...
focus
to concentrate attention or effort
decentralized organization
an organization that gives authority to a number of different managers
sector
a sociological, economic, or political sub-division of society
enforce
to carry out effectively
goal
the end toward which effort is directed
team
a number of persons associated together in work or an activity
structure
coherent form or organization
leading
providing direction and vision
evident
capable of being seen or noticed
centralized organization
an organization that puts authority in one place - with top management
operational managers
managers who are responsible for the daily operations of a business
goals
things to be accomplished
organizational chart
a chart that shows how the firm is structured and who is in charge of whom
middle managers
managers who carry out the decisions of top management
line authority
an organizational structure in which managers are the top of the line are in charge of those beneath them, and so on
departmentalization
dividing responsibility among specific units, or departments
controlling
keeping the company on track and making sure goals are met
line and staff authority
an organizational structure with direct lines of authority as well as staff who advise line personnel
organizing
getting resources arranged in an orderly and functional way to accomplish goals and objectives
authority
the power to influence or command thought, opinion, or behavior