Good Communication
fewer complaints, less liability, and less stress
Content
7-10% of message
voice
33-40% of message
Body Language
50-60% of message
Delivery System
93% of success comes from delivery
Tone
Attitude
Encoding
process of putting message into the form in which it is to be communicated in
Decoding
Interpreting the exact meaning of message
Frame of Reference
background and experience used to decode messages
Code
A symbol that carries the message
Language
verbal code - spoken or written
Paralanguage
(vocal code)- elements that go with spoken language
Nonverbal
(visual code)- intentional or unintentional body language and facial expressions
Kinetic Communication
Communication using body language, facial movements, and so forth; such communication represents a large part of the communication that takes place.
channels of communication
the method used to delivered a message
Important message
best delivered Face to face
Permanent Record
necessity- write it down
Cost
written more effective
Formality level
memo/written/newsletter
Fredback
verbal and visual response
Communication Barriers
Noise, physical environment, social environment, Climate
Noise
blocks comminication
environment
physical setting it occurs in
Social environment
relationships of people present
Climate
social/work environment
Facial Expressions
most nonverbal communication
often difficult to interpret
the eyes have most expressive impact
Four categories of body movement
Emblems
Illustrators
Regulators
Adaptors
Emblems
body movements and gestures carry specific meaning