communication
the exchange of thoughts, messages, and information.
sender
the person who initiates the communication process.
message
the information, thought, or feelings that is transmitted.
receiver
the individual who receives the message.
culture
behavior patterns and/or beliefs that are wide accepted within a community.
inflection
change in the pitch or tone of the voice.
body language
gestures, facial expressions, and other changes in body positioning that communicate to another in a nonverbal way.
procedural touch
touch that occurs during the course of providing direct care to patients, such as assistance with personal care.
congruence
the consistency between spoken and unspoken communication.